Upon going into get a diamond adjusted on my engagement ring and my husbands band stretched a long with all 3 being cleaned they could not find our records. Rod M. talked with Lica (?) she came over and was apologizing stating 'just last week we had the same issue with another customers info being wiped out of the system'...upon 'deep dive' #1 they found my husbands band...at this point the attitudes are changing...now comes 'deep dive' #2 they found my band...(purchased same day why need another 'dive'?)at this point they are telling us we did not purchase at this store...'deeper dive' #3 they found Pandora purchases...we had some of the paper work but not all...we stated that my rings were NOT purchased as a set and not purchased at the same time...now major MAJOR attitude sets in...I was in Sales before the Federal Government so Clearly I know the sales game...all this lipstick and rouge turns ugly sour towards us as the charm is being displayed to other customers looking to buy or not buy while we are standing there clearly being treated as LILARS...BAD Business all around...they stated they would fix my diamond but we would have to pay for it...as a side note they HAVE cleaned my engagement ring in the past...? needless to say they did not get our business nor will Jared EVER get another penny from us...our money is good everywhere and we do not need to deal with such ignorance and nonsense
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