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Jagex reviews first appeared on Complaints Board on Feb 4, 2008. The latest review runescape 3 was posted on Oct 21, 2021. The latest complaint Money scam was resolved on Aug 07, 2019. Jagex has an average consumer rating of 2 stars from 129 reviews. Jagex has resolved 29 complaints.

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Jagex Complaints & Reviews, Page 6

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Jagex Ltd. / Runescape.com — Breach of contract/failure to perform

Paid for a game subscription in order to play their online game. Due to technical difficulties, I am unable...

Cambridge

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Resolved
JagexThe stupid pvp wilderness update in runescape

runescape is getting really retarted after the update of the pvp wildneress was released. i think it was a really stupid idea because the only people making money are the very high levels and they start killing us moderate levels that need to make money fast. also why did you take away clan wars and the fist of guthix??? that was the fastest way to store high price items thatw e need to self. but the freakin high lvls are just killing us. please make a poll of stopping pvp wilderness. the people that can kill dragons need the cash but the damn ### are always killing us, so i say we should also have reverants back and put back clan wars and the bank by the volcano, and the fist of guthix back. NO MORE PVP WILDERNESS PLEASE

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    • Hi
      Hi6193 Oct 16, 2011

      fist of guthix and clan wars are still there they are near faladore

      0 Votes

    Jagex, Ltd.Refuses to give refund

    Several days ago my son's Runescape account was banned. Two days prior Jagex charged my credit card. My son had 32 credits (more than 1 month) when his account was banned. I contacted them for a refund since my son could no longer pay and they refused. However, they should refund my account, because they banned him before his previous month subscription was up. They took two more days "reviewing his account" before they told him they would not undo the ban. I have sent them several e-mails looking for a refund, but they refuse.

    This is bad business. You cannot bill forward for a service and then not provide that service for whatever reason. If they want to ban his account then they should have provided a refund.

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      Jagexstore.com Runescape Merchandise — Unauthorized use of credit card information

      On two occasions, years apart, I have tried to use the Jagexstore.com website to purchase runescape...

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      resolved to the customer's satisfaction
      Resolved
      RunescapeUnfair permanent ban!

      My friend was permanently banned for macroing. Ok its wrong. But a week later he finds out his friend was banned for the same reason.. except he was banned for only 14 days. Jagex now offers 14 day bans for people who macro and another chance if they do it again. Whenever we speak to jagex about how unfair the situation is that he got permanently banned for the same reason, we only get automated responses or a message which says that our email will be forwarded to the relevant person.. and then we never hear back from them.

      Please sign our online petition if you feel this is unfair or even if theres a similiar situtaion which should be heard!!

      http://www.ipetitions.com/petition/runescape_ban/

      they have the worst customer service and any help is great help!!

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        Jagex,runescapeAll

        I want my money back 1 mil, a better way to make money like mining for 1 hour to get 500k would be nice lover the prizes a lot I have sayd all I need to say in my other complaints.

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          1 Response
          • Ru
            runescape8075 Jan 30, 2011

            i hope jagex gets this message. i dont want to be rude or anything i just want my money back. A while ago i spent about 7.2m on all four pages for the zamorak book. i put each page in the book. After a while i decided it wasnt worth the cash. i tried to take out the pages. i then realised that you could not take out the pages, its a little stupid. you SHOULD be able to take out pages in a book. i dont think 7.2m is worth it. all you get to do with the book is preach with it when completed. its common sense, you can put in pages, you should be able to take the pages out (and re- sell them for your money back) i hope you think about this and update the books so you can take the pages out again. thankyou

            0 Votes

          The complaint has been investigated and
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          Resolved
          Runescape999 hp???

          I have been a player of Runescape for 3 years and 2 of my friends for 9 years. We are very upset how the hp has changed and it resembles world of warcraft. Most people that play Runescape HATE WOW. Many people are upset because they cant chat about max hits, or max hits with mage. Its very confusing and I'm sending this compaint with 4 usernames. WIRLWIND15 lvl 83 BEARDDLADIES lvl 107 PHEONIXFIRE3 lvl 98

          ANGUSTRIO lvl 45

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            Runescape — Unfair ban

            I was unfairly banned for apparently macroing, the ban was completely out of the blue as i have never macroed...

            Cambridge

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            Resolved
            Runescape/JagexImpossible to contact

            I havent Played RS in a couple years I tried to explain it to them sent them many emails tried to call them (number below) I got nothing it was automatied just sayin jagex is runescape and funorb. Customer Service Is EXTREMELY TERRIBLE they dont care bout the players or accounts they just care bout the money terrible company even worse cus supp.
            WORST COMPANY EVER

            Jagex Ltd
            ICU
            St. John’s Innovation Centre
            Cowley Road
            Cambridge
            CB4 0WS
            UK

            Phone number: [protected]

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              Jaqex/Runescape — Scamming

              there was a clan that i joined on a bounty world i was wearing a rune platebody, platelegs, rune full helm, a...

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              resolved to the customer's satisfaction
              Resolved
              Runescape Subscription CardCard won't work

              We purchased a Runescape subscription card by Jagex Ltd. on Wednesday, Sept. 23, 2009 at the Gamestop in Denton, TX off of Loop 288. The pin was not scratched off until I got home that evening. I have tried several times, following the directions on the card and the website, to activate my subscription. I continue to recieve an error message from jagex telling me to contact them at [protected]@jagex.com. This email doesn't even exist. I looked them up and found an alternated email at [protected]@jagex.com that I sent an email to trying to find out why my activation card will not activate. They send back an email saying they received the email and to be patient, and that someone will respond to my email as soon as possible. It is Friday evening and I still have not gotten a response to this email regarding the problem with the card. Now I have no subscription and have wasted my money on something that Gamestop will not give a refund for.

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                1 Response
                • Bn
                  bnarney Mar 05, 2010

                  i know about 2000 people that hate the new update that u hit something and then x it by 10 so gay

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                RunescapeStolen password

                my son has been playing a game called runescape, he has made several accounts and everytime, he gets his password stolen, he has had this happen under free accounts and also under a paid account. my son and i have tried several time to get the accounts returned, and everytime they have denied us the return of our stolen account, understandably free accounts are really no big deal but when i pay cash for my son to play a game, he gets ripped off, i follow all the steps to get the account back, which they tell me i can with the proper information, so i provide it and contionuosly get denied over nad over, this compant has no concern for free customers or paying otherwise, once they have your money there is basically zero customer service to assist paying customers, let alone the free ones. several players have mentioned the same problems so i am not alone and am sure other will complain also

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                  10 Responses
                  • Th
                    thel Aug 30, 2011
                    This comment was posted by
                    a verified customer
                    Verified customer

                    jagex i think just wants to steal money. I was a beta tester for runescape and i recently went to reclaim my account. contacted my "handler" from when i was a beta tester, gave her all my data that was on the account. only thing wrong was that i cant recall the password. gave them 3 as they asked i knew it was. she refused to give it back to me despite me sending the request on my old email which was the one i contacted her when i was a beta tester. realy? you wont give me my account when you KNOW it is me? that is just sad.

                    Then i went and gave them every record i have of the account. this was back when it was free, went to the bbb and still they wont hand over the account. instead accuse me of selling my account AND saying im a loyal customer and they want to give me free items. THEY ARE FRAUDULENT TEAR THEM DOWN.

                    0 Votes
                  • Vr
                    vrac defiled Mar 28, 2011

                    I have been trying to recover my lost account of 3 years for 1 week! I have had enough of this stupid account recovery system! I hope this gets to them because they are the worst company ever. My account is flames511 you can check the hiscores he was good. I made him like 6 years ago and I can't remember any old passwords or anything... And I even paid money to them and now I get this? They should really improve this system it's getting on my nerves.

                    0 Votes
                  • Fi
                    Fisto29 Feb 11, 2011

                    My runescape user name Fisto29 was robbed. It wus sum dooshbag named I Load Bowls. The ### robbed me. He took my chainarmor, scimiter, and kiteshield. AND THEY WERE RUNE!!!
                    Here's how he did it: He got me to his house saying that he wanted to do a youtube video for sum glitch called chair walking. I was ready to be on my first youtube video when, we were almost done, he tells me to put down my scim, shield, and chainbody. Then guess wut? He kicks me out and takes my stuff! I tried to get back in, but he locks me out. Again, his name is I Load Bowls, he's lvl 94, probably had a lvl99 cooking cape. If u see him, plz support me here.

                    0 Votes
                  • Ow
                    owningu Jan 11, 2011

                    Wow what a way to solve the problem especially if 90& of first time rule 1 breakers don't get permanently muted. Also some advice: Spamming them won't do anything... They can just ip ban you, ignore you, permanently mute and even ban you, probably even press charges if they really wanted to... So heres 3 good choices:
                    #1: Create a new account and forget maybe even completely forget that old account pretend you never had it
                    #2: QUIT Runescape and never come back once again forget about it or come back 2 years later.
                    #3: If you life is "over" then a good way to end it is to go to the tip of the Empire State Building and simply jump.

                    0 Votes
                  • Ow
                    owningu Jan 11, 2011

                    Try contacting customer support and/or dispute charges if it didn't work and they denied. If it doesn't work then just dispute...

                    0 Votes
                  • Ko
                    kobe86 Jun 19, 2009

                    Try to put a realy hard password and you could have a keylogger from visting any runescape fansites. Also i suggest not letting your son play this game. Its alot of fun but wastes alot of time.

                    0 Votes
                  • An
                    ANONYMOUS May 06, 2009
                    This comment was posted by
                    a verified customer
                    Verified customer

                    a key logger is something that can see the keys you press in the order you press them. they are normally hidden in files you may download even wallpapers for your background from sites other than jagex or runescape. this might sound stupid but make sure your typing it perfectly without caps lock on

                    once again, i wish you and your son best of luck

                    0 Votes
                  • An
                    ANONYMOUS May 06, 2009
                    This comment was posted by
                    a verified customer
                    Verified customer

                    if he gets them changed every time, then you may have a keylogger on your computer which can normally be removed simply by a virus scan. If nothing comes up, then i have nothing else to tell ya.

                    tell you and your son good luck:)

                    0 Votes
                  • Be
                    Benjamin Sayre Mar 05, 2009

                    I cannot beleive this outrage!!!
                    My dad paid for my acc to be a member on runescape and they cut me off.
                    All I wanted to do is get on my acc on runescape on a members world and then nothing.
                    It said I needed to be a member when I knew I was still a member.
                    Please write to me as soon as possible.


                    P.S. My acc is Flamel50.
                    P.S.S. its not 150 its L50

                    0 Votes
                  • Sa
                    sam telford Feb 28, 2009

                    u know what im really getting sick of your stupid rules
                    recentally i complained about a stupid muteing now they IDIOTS eho work at your company have done it again i WASNT EVEN SAYING ANYTHING BAD for gods sake suck [censored] comein to a clan chat and starts calling us all ### lovers i reply with a word that was helf blancked out and i get muted again wtf r u all doing over there?
                    are you just the THICKEST people EVER?
                    not just havent u replyed to my previous complaint but you are still enforceing the most REDICIOUS rules.
                    if i dont recieve a reply to this with in a WEEK then im going to send this complaint to every employee at jagex and all its other associates then if i still dont get a reply i am going to spam every computor u own includeing your employees personal computors! REPLY THIS IS YOUR LAST CHANCE!

                    ALSO I AM SO ANNOIED IM SENDING THIS TO YOUR BOSS NOW!
                    DON'T YOU DARE IGNORE ME!

                    my e-mail is [email protected]

                    0 Votes

                  Jagex - RunescapeMembership - scam

                  Jagex co. Also the company running the online game "Runescape" .

                  I have been playing this game since 2004 and have enjoyed it pretty much, but last couple of days have turned this sweetness into compete sourness.

                  I usually paid my membership using credit card, but this time i visited Usa in december and bought a Jagex Game Card to pay my membership ie. a 20 us $ card. ( 3 month card )

                  The card worked succesfully but after using it for a month or so, jagex stopped my payment saying the card has been purchased in Usa and the option was not meant for your country so your payment has been cancelled, i still had more then 45+ days left of my membership.

                  The step taken by company is very much a scam as i had paid for a service which i did not get and the company is not providing me a proof for the action they took even after myself demanding a explanation on their billing support.


                  `` Urko0 ``

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                    6 Responses
                    • Re
                      Reviewer87277 Aug 15, 2015
                      This comment was posted by
                      a verified customer
                      Verified customer

                      i submitted 4 account appels and they all said denied i want my account back i havent played for quite long so i dont remeber some stuff like when i made the account so thats probably why but i want my account back it is called i is jebus and the username/email is [email protected] sp please can i have my account back.please please please please..

                      0 Votes
                    • Ju
                      juscrusing Sep 07, 2012
                      This comment was posted by
                      a verified customer
                      Verified customer

                      This complaint is absolutely legitimate. Jagex has a serious problem within their system and will do nothing to correct the problem. The blame for any issues is always laid directly on the customer if a response is ever (rarely) received.

                      0 Votes
                    • Ri
                      Richard Lanning Jun 20, 2012

                      I paid for a 30 day membership for my grand-sons' birthday last month ONLY!! low and behold they tried to take it upon themselves to help themselves to my credit card again this month..I get texts as soon as my card gets charged..it comes across my cell phone.something needs to be done to these companies that think they can go and charge without permission!!

                      0 Votes
                    • Mo
                      Mod_Harriet Mar 29, 2012

                      Hey

                      Thanks for posting this up. If you want to talk to us further about any complaints you have about our game or suggestions, please can you email us at [email protected] This is the best place for us to hear you and respond to you.

                      kind regards
                      Mod Harriet
                      Account Help Team
                      Jagex
                      [email protected]

                      0 Votes
                    • Ro
                      robofish13 Mar 01, 2012

                      Jagex, Your game Runescape is great but the mini games are flawed. The stealing creation game is 100% guarenteed ruined by the few people who just go there to kill and not gather. This completely ruins the game as for someone like myself who only wants to get points and go the task at hand is rendered impossible. Yes, it's a nice idea, but did you think about the max level players going there being disruptive? I don't think so, fix this issue so that there's an element of fairness in the combat. As it stands a lvl 1 can attack a lvl 138, how is that fair? Tactics such as standing by the re-spawn point eliminating any action from the opposing team is just disrespectful.
                      You have updates regularly, please impose a "wilderness" style level match or "pickpocket" style level cap for attackers.

                      0 Votes
                    • Ur
                      Urko Mar 31, 2009
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I do ^^

                      0 Votes

                    The complaint has been investigated and
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                    Resolved
                    Jagex — Fraud

                    Ok, check this out Below I posted the transactions i have gotten from jagex and myself.. This is nuts! They...

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Runescape 2 By JagexRunescape update(s)

                    To whom it may concern,



                    I've been a regular customer of jagex for awhile, I've been a member for 2-4 months at least. I left runescape for a little while, and when I came back alot has changed. Part of this update was that players can no longer drop trade.. I personally Thank You for that, because lvl 3 merchants who only plays the game for the sole purpose of becoming the "richest" player, since I thought it was a role-play lifestyle choice, is not anymore. I found out that after long hours spent training my mining, woodcutting, fletching, fishing skills to gain money, I cant even make a profit anymore because of the so called "trade amount limit"- I'm very disappointed. I was happy becoming a member now and then, so i can find customers to sell my hard earned items, but now.. I cant even do that.



                    what happened to choice? arent players free to be warriors? to be wizards? to be miners? woodcutters? fishers? - now we have no choice but to fight and gain quest points just so that we can trade higher amounts of items and make money.



                    Again, good job on the "drop trade" update.. but you seriously killed off my lvl 3 merchant. Its freakin useless. I used to mine runite ore in the wild at lvl 3 so i can sell them for 10k each, I cant even do that without proper quest points.



                    So to whoever thought at this "trade limit" idea was a good one.. You're an idiot. plain and simple. I love runescape, but that one particular update is a pain in the ###.



                    Sincerely,

                    Ex-Customer

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                      2 Responses
                      • Er
                        Eric sakula Jan 21, 2010

                        buy runescape gold, powerleveling, account, items, equipment, go to usfine.com

                        0 Votes
                      • Jo
                        jocool Aug 26, 2009
                        This comment was posted by
                        a verified customer
                        Verified customer

                        i been a Runescape person for a little while now for some reason or another my guy cant talk his name is jocool361 i dont think he was reported or anything do you know a reason why he cant talk please help! jocool361

                        0 Votes

                      The complaint has been investigated and
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                      Resolved
                      RunescapeRidicoulas 1 day ban

                      I am a long time player of runescape and i was appauled to find out that jagex listens in to my clan chat while i understand why swearing publicaly should be punished, however, i do not see how it can be offencive when i am talking PRIVATELY to my friends on a PRIVATE talk. This is an utterly useless rule especially as the swearword itself was not even spelled properly!

                      This is a redicoulas rule yes but i still would not complain if i could at least try to fight this and get my account un muted but as i am a gree level player i cannot even do that!

                      Again this is still not so bad, i can wait a day and go back on after registering a complaint (like this one) but instead of being able to go streight from runscape hompage i had to search the internet to find it, so at the VERY, VERY, VERY least you could put a link to this on runescape!

                      As you will no doubt be wondering "you say this but you probally dont have a solution" i would like to say that i do have a solution: have an option on the clan chat that makes a message appear to thouse entering the chat "you are entering a chat that may contain offencive language in it, do you wish to continue?" or something like that.

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                        3 Responses
                        • Ow
                          owningu Jan 11, 2011

                          Jagex has the right to listen to your "private talks" you could be plotting anything as that would mean to Jagex. If you want to talk freely then try Windows Live Messenger or Yahoo Messenger and even if you misspell the word it still counts as an offense don't even try to say an offensive word. Jagex tries to keep the game safe and fun for everyone to enjoy.

                          0 Votes
                        • Dl
                          Dl Naps Jul 29, 2009

                          Dude... That means your friend betrayed you and reported you.

                          0 Votes
                        • Ra
                          rato123321 Feb 11, 2009

                          kero banir o lord fredi4 do runescape

                          0 Votes

                        Runescape — Tricked out of items

                        I got tricked out of full guthnas and various other armor worth about 6mil. I went onto a website that thi...

                        Mount Joy

                        Jagex Runescape — Unauthorized charge and denial of it

                        Ordered two month subscription, runescape or "it comes up Jagex ltd. on my bank statement, charged me the...

                        Wellsville

                        Jagex Runescape LtdPoor service

                        I was playing Runescape when some idiot was going around saying that Runescape 3 was out. (How many other fans are being suckered into going here too! I, being a real fan of Runescape, went to find it at Runescape3.eu. Shortly after this, I realised my account was trying to be hacked, so Jagex Runescape decided to lock my account. I filed all the necessary appeals needed to prove who I was and all my recovery questions needed. I was then told to wait 3 days for approval. I did and so far nothing has happened and it looks like I have to appeal from the start again with yet another repetition of all my recovery questions again! In the meantime, I am paying for an account that I cannot use. Also, if someone else has hacked my account, they would not know my recovery questions would they!!????????? They might just be dropping all of my things for someone else to pick up!!! What the ###!!! What brainbox is running this show? Helloooooo, if I know my recovery questions, then I am the real owner!!!

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                          2 Responses
                          • Au
                            ausrysss Mar 02, 2009

                            aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

                            0 Votes
                          • Ke
                            kerry roberts Nov 17, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            i have had my account locked and my password changed and also a pin attached to my runescape bank all in a week i did not do this and i would like to know who has done this as a runescape member i feel that it would be courtiess of yourselves to invesigate this as i may know who is doing this and all our probs could be solved

                            0 Votes

                          Buying A Runescape AccountFraud

                          i bought a runescape from them and in about a week they changed my password and deleted my recovery questions and i have now lost loads of money

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