On two occasions, years apart, I have tried to use the Jagexstore.com website to purchase runescape...
My friend was permanently banned for macroing. Ok its wrong. But a week later he finds out his friend was banned for the same reason.. except he was banned for only 14 days. Jagex now offers 14 day bans for people who macro and another chance if they do it again. Whenever we speak to jagex about how unfair the situation is that he got permanently banned for the same reason, we only get automated responses or a message which says that our email will be forwarded to the relevant person.. and then we never hear back from them.
Please sign our online petition if you feel this is unfair or even if theres a similiar situtaion which should be heard!!
they have the worst customer service and any help is great help!!
i want my money back 1 mil, a better way to make money like mining for 1 hour to get 500k would be nice lover the prizes a LOT i have sayd all i need to say in my other complaints.
I have been a player of Runescape for 3 years and 2 of my friends for 9 years. We are very upset how the hp has changed and it resembles world of warcraft. Most people that play Runescape HATE WOW. Many people are upset because they cant chat about max hits, or max hits with mage. Its very confusing and I'm sending this compaint with 4 usernames. WIRLWIND15 lvl 83 BEARDDLADIES lvl 107 PHEONIXFIRE3 lvl 98
ANGUSTRIO lvl 45
I was unfairly banned for apparently macroing, the ban was completely out of the blue as i have never macroed...
I havent Played RS in a couple years i tried to explain it to them sent them many emails tried to call them (number below) i got nothing it was automatied just sayin jagex is runescape and funorb. Customer Service Is EXTREMELY TERRIBLE they dont care bout the players or accounts they just care bout the money terrible company even worse cus supp.
WORST COMPANY EVER
St. John’s Innovation Centre
Phone number: [protected]
there was a clan that i joined on a bounty world i was wearing a rune platebody, platelegs, rune full helm, a...
We purchased a Runescape subscription card by Jagex Ltd. on Wednesday, Sept. 23, 2009 at the Gamestop in Denton, TX off of Loop 288. The pin was not scratched off until I got home that evening. I have tried several times, following the directions on the card and the website, to activate my subscription. I continue to recieve an error message from jagex telling me to contact them at [protected]@jagex.com. This email doesn't even exist. I looked them up and found an alternated email at [protected]@jagex.com that I sent an email to trying to find out why my activation card will not activate. They send back an email saying they received the email and to be patient, and that someone will respond to my email as soon as possible. It is Friday evening and I still have not gotten a response to this email regarding the problem with the card. Now I have no subscription and have wasted my money on something that Gamestop will not give a refund for.
my son has been playing a game called runescape, he has made several accounts and everytime, he gets his password stolen, he has had this happen under free accounts and also under a paid account. my son and i have tried several time to get the accounts returned, and everytime they have denied us the return of our stolen account, understandably free accounts are really no big deal but when i pay cash for my son to play a game, he gets ripped off, i follow all the steps to get the account back, which they tell me i can with the proper information, so i provide it and contionuosly get denied over nad over, this compant has no concern for free customers or paying otherwise, once they have your money there is basically zero customer service to assist paying customers, let alone the free ones. several players have mentioned the same problems so i am not alone and am sure other will complain also
Jagex co. Also the company running the online game "Runescape" .
I have been playing this game since 2004 and have enjoyed it pretty much, but last couple of days have turned this sweetness into compete sourness.
I usually paid my membership using credit card, but this time i visited Usa in december and bought a Jagex Game Card to pay my membership ie. a 20 us $ card. ( 3 month card )
The card worked succesfully but after using it for a month or so, jagex stopped my payment saying the card has been purchased in Usa and the option was not meant for your country so your payment has been cancelled, i still had more then 45+ days left of my membership.
The step taken by company is very much a scam as i had paid for a service which i did not get and the company is not providing me a proof for the action they took even after myself demanding a explanation on their billing support.
`` Urko0 ``
Ok, check this out Below I posted the transactions i have gotten from jagex and myself.. This is nuts! They...
To whom it may concern,
I've been a regular customer of jagex for awhile, I've been a member for 2-4 months at least. I left runescape for a little while, and when I came back alot has changed. Part of this update was that players can no longer drop trade.. I personally Thank You for that, because lvl 3 merchants who only plays the game for the sole purpose of becoming the "richest" player, since I thought it was a role-play lifestyle choice, is not anymore. I found out that after long hours spent training my mining, woodcutting, fletching, fishing skills to gain money, I cant even make a profit anymore because of the so called "trade amount limit"- I'm very disappointed. I was happy becoming a member now and then, so i can find customers to sell my hard earned items, but now.. I cant even do that.
what happened to choice? arent players free to be warriors? to be wizards? to be miners? woodcutters? fishers? - now we have no choice but to fight and gain quest points just so that we can trade higher amounts of items and make money.
Again, good job on the "drop trade" update.. but you seriously killed off my lvl 3 merchant. Its freakin useless. I used to mine runite ore in the wild at lvl 3 so i can sell them for 10k each, I cant even do that without proper quest points.
So to whoever thought at this "trade limit" idea was a good one.. You're an idiot. plain and simple. I love runescape, but that one particular update is a pain in the ###.
I am a long time player of runescape and i was appauled to find out that jagex listens in to my clan chat while i understand why swearing publicaly should be punished, however, i do not see how it can be offencive when i am talking PRIVATELY to my friends on a PRIVATE talk. This is an utterly useless rule especially as the swearword itself was not even spelled properly!
This is a redicoulas rule yes but i still would not complain if i could at least try to fight this and get my account un muted but as i am a gree level player i cannot even do that!
Again this is still not so bad, i can wait a day and go back on after registering a complaint (like this one) but instead of being able to go streight from runscape hompage i had to search the internet to find it, so at the VERY, VERY, VERY least you could put a link to this on runescape!
As you will no doubt be wondering "you say this but you probally dont have a solution" i would like to say that i do have a solution: have an option on the clan chat that makes a message appear to thouse entering the chat "you are entering a chat that may contain offencive language in it, do you wish to continue?" or something like that.
I got tricked out of full guthnas and various other armor worth about 6mil. I went onto a website that thi...
Ordered two month subscription, runescape or "it comes up Jagex ltd. on my bank statement, charged me the...
I was playing Runescape when some idiot was going around saying that Runescape 3 was out. (How many other fans are being suckered into going here too! I, being a real fan of Runescape, went to find it at Runescape3.eu. Shortly after this, I realised my account was trying to be hacked, so Jagex Runescape decided to lock my account. I filed all the necessary appeals needed to prove who I was and all my recovery questions needed. I was then told to wait 3 days for approval. I did and so far nothing has happened and it looks like I have to appeal from the start again with yet another repetition of all my recovery questions again! In the meantime, I am paying for an account that I cannot use. Also, if someone else has hacked my account, they would not know my recovery questions would they!!????????? They might just be dropping all of my things for someone else to pick up!!! What the ###!!! What brainbox is running this show? Helloooooo, if I know my recovery questions, then I am the real owner!!!
i bought a runescape from them and in about a week they changed my password and deleted my recovery questions and i have now lost loads of money
Runescapes errorto try to make it fun for us
I used to play runescape until it got banned for people hacking my account and swearing on it. Also now it is permenantly banned.
Now i have started playing it again and the stupid 3k tradeing rule has just made stupid for everyone. Now you cant even make a profit. All people want is either a maybe 20k tradeing diffrence of no tradin diffrence but still keep the pricing so people cant get scammed that much.
If they do follow up my complaint please could you ask them to eamil me.
Thank you for reading Joel Drake aged 11
Okay this is a total load of bull! My account axis10045 has had a few bad runs with breaking the rules. I admit that It's my fault that I was wreckless in how i behaved. And after around 9 months, I had 5.7 black marks. Okay well today when i logged in, i was branded a racist by a random person (believe me i am not racist). Anyway 4 hours later i log in... and BAM! permanent mute!. I was like OMFG!! So i went to check what i did wrong, then i gasped! my black marks rose by an entire 10!!! i had 15.7 black marks! I was like "oh my bloody god!" It was so unfair. Since when does 1 report give you a perm mute and 10 black marks? hell! my account will be banned (very ikely) by tomorrow as i am over the 10 blk mark limit. I have been forced to end my membership subscription and although probably in vain, appeal the offense. I am really mad as this is my main account.
[censored] JAGEX - DO NOT LET YOUR KIDS PLAY RUNESCAPE!!! They will take your child's money like they did to mine and ban you for NO REASON WHAT SO EVER. One HUGE SCAM! No service, automatic responses. Banned because my brothers account name was "Anice luver1" - Anice being his girlfriend.
My brother bought a full years membership for $55 usd, they banned him 12 hrs later and kept the money. Parent Be aware, By jagex not having customer service they can ban your childs account and keep your money with out any further notice!
Do Not trust Jagex!