Jackpot Joy’s earns a 2.5-star rating from 0 reviews and 19 complaints, showing that the majority of online gamers are somewhat satisfied with gaming experience.
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Jackpot joy poor slots payout ratios confirmed
written by Milesns134 on 21/05/2023
POOR PAYOUTS CONFIRMED BY ROXOR/GAME SYS EMPL0YEE so been on this site over 15 years. 8-10 years ago the site was awesome good payout ratio. Random firework bonuses a game called Black and RED you use to win a good amount. all stopped. A friend who works for Game Sys and Roxor as said the SLOTS ARE FIXED. TIKKI ISALND AND DOUBLE BUBBLE are the worse ones as they are the most popular these 2 slots are set at 80/20 payout ratio which is very poor. Jackpot joy is regulated by the gibralter gambling commission who have been previously investigated for corruption. All i can say keep away from JPJ they are sham artists. Yes its called gambling and you win some you lose some but 80/20 ratio isa joke. Best example is double bubble bonus where to mat 3 bonuses. I PICKED 2 MINI ,2 MAJOR AND 2 GRAND ICONS MEANING I HAD 5 SQUARES TO CHOOSE FROM THEN I GOT A 2 X200 3 X40 COINS £4 WINS ABSOLUTE CON.ALSO BACK IN THE DAY WHENIT WAS A GOOD SITE THEY USED TO NAME THE WINNER AND YOU COULD SPEAK TO THEM IN CHAT. DONT DO THAT NOW AS ITS FIXED NO ONE WINS THE JACKPOT. SITE NEEDS CLOSING DOWN AND INVESTIGATING. JUST LIKE PPI CLAIMS PEOPLE NEED TO GET THEIR MONEY BACK.
Delivery of post that was unsolicited
Every few monthst I received completely unsolicited mailing from Jackpotjoy regarding taking part in their Bingo. The last mailing was received on Friday 26 May 2023. I have returned previous mailing by post to request being taken off their mailing list to
I have never had an accout with them, despite the mailing indicating a user name of Meur47, account number [protected] for use with an account that I never applied for.
Logging on to their website using this user name is not possible as I have never opened an account.
Upon requesting a temporary passwortd to my email address does not result in an email to allow me to login and then close the account.
This indicates to me that the mailing is purely an exercise to encourage me to open an account which I do not want to do.
Anything you can do to stop this repeated unwanted mailing would be much appreciated
Desired outcome: Anything you can do to stop this repeated unwanted mailing would be much appreciated
Gambling slot faults and poor payout ratio
Poor payouts confirmed by roxor/game sys empl0yee
So been on this site over 15 years. 8-10 years ago the site was awesome good payout ratio. Random firework bonuses a game called black and red you use to win a good amount. All stopped. A friend who works for game sys and roxor as said the slots are fixed. Tikki isalnd and double bubble are the worse ones as they are the most popular these 2 slots are set at 80/20 payout ratio which is very poor. Jackpot joy is regulated by the gibralter gambling commission who have been previously investigated for corruption. All I can say keep away from jpj they are thieves. Yes its called gambling and you win some you lose some but 80/20 ratio isa joke. Best example is double bubble bonus where to mat 3 bonuses. I picked 2 mini,2 major and 2 grand icons meaning I had 5 squares to choose from then I got a 2 x200 3 x40 coins £4 wins absolute con. Also back in the day whenit was a good site they used to name the winner and you could speak to them in chat. Dont do that now as its fixed no one wins the jackpot. Site needs closing down and investigating. Just like ppi claims people need to get their money back.
Is Jackpot Joy Legit?
Jackpot Joy earns a trustworthiness rating of 11%
Not worth the risk. Protect yourself and your money by staying away from Jackpot Joy.
A website that contains sports betting information, it is important to be aware of the potential legal and safety risks associated with online gambling. Depending on the laws and regulations of your country, sports betting may be illegal or require specific licenses and permits.
While Jackpot Joy offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
We conducted a search on social media and found several negative reviews related to Jackpot Joy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Jackpot Joy. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Jackpotjoy.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Jackpotjoy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Jackpotjoy.com you are considering visiting, which is associated with Jackpot Joy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
- The domain associated with Jackpot Joy is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
- Jackpot Joy website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
99 books
Hi I was playing a 5 pound bet nd the game frozed nd there saying I won 25 pound with Iv won more on a 2 pound game it doesn’t make sense to me 35 pound of a ten spins
Desired outcome: I only had 30 pound of a 5 pound spin wot happened the phone frozed on the first spin nd didn’t continue the game
Game freezing a win a d not receiving the winnings
I wonder a few games and the screen froze when I'd won so I never recieved my payouts happened quite a few times in the past few days so iv lost out a alot iv also out alot in but should of been alot more to be fare this needs looking into I feel like I been ripped off
Text messages
I can't remember agreeing to receiving promotional texts from Jackpotjoy which really are annoying but have I have had loads over the last few months. It states text STOP1 to 61555 and it tells you the text will incur a cost but not how much. However, I am still receiving them. My number is [protected] and I gave texted STOP1 to 61555 on 2nd November. Please could you stop sending these texts to my number!
closing my account
I deposited over £4000 in 1 day and was playing the slots lucky leprechaun and I was playing £20 spins and won a few times but It never went over a thousand so carried on when the game kept flagging and I ended up down to £1000 so I went down to £10 spins when it had all gone I spoke to chat the guy was called Matthew and was pretty rude when he asked if it had an impact on me financially and I said yes and he closed my account after I'd said I didnt want it closing
withdrawal
i am able to play deposit and all of those things relating to spending money but to withdraw you need to send upload personal documents ...if this is your policy surely it should be needed before you gamble and not once you have basically i can still deposit and gamble without my id being uploaded but i cant withdraw does not make sense at all i will be closing my account asap
chat hosts
Four years Ive been on this site 4years!, I happened to become close friends with a host on Jackpotjoy and she revealed a few secrets not a lot or any players know. Firstly:
When a chicken appears as a chat game and the chat host explains a 'random player will be chosen at random out of the room. This is actually a host picking a player who they know of or feel 'deserves' win. She went on to explain that on media games that are played, random players that get chosen are also the hosts choosing the number in which a player falls on and they choose to win.
Following this I have noticed that upon entering a chat room hosts manually comp players (just give them FREE bonus money because your friendly with them, but this does not show to the whole chat room it is between you and the host.
so my question to you all that read this if chat host have the ability to choose who gets randomly chosen in a room full of hundreds, what else do Jackpotjoy employees have control of?
I have noticed with this site, you have no privacy, I have been followed by a chat host into a room that the site claim hosts are forbidden to enter, I have seen hosts use a screenname(a name they use which enables them to blend in with other members and stay in a room without anyone knowing they are in the room). WHICH leads me to think when the same bingo winners keep appearing are these people chat hosts using screen names? JUST how much control do Jackpotjoy have !
The complaint has been investigated and resolved to the customer’s satisfaction.
I worked for Mice and Dice up until last year, which is the Company the Hosts are part of. They don't just do Jackpotjoy, but Sun Bingo, Heart Bingo, Virgin Games, Caesars and Fabulous Bingo too. Most hosts stick to one site, but some tend to float around on several of them.
Anyway, in response to the complaint. I'm not sure who you spoke to, but this person was feeding you false Info I'm afraid. The Randomiser, which takes the form of an animated chicken laying an egg is indeed Random. The host can set the criteria for it, such as Ticket holders only, or active Chatters for instance, but they can't choose a players name. It will pick someone randomly. As for the games as well, the bonus winner is completely random too.
While Hosts do indeed have player accounts, these are for testing and familiarisation purposes only. They are forbidden to participate in the games and if a host does use their account to play, this can lead to them losing their job. They also have to declare their account, so the company is aware of the username.
As for the same person winning multiple times, it comes down to simple maths. Say you have a room of 20 people, but only 6 are holding cards, you only have a small selection of players who can possibly win. Now, say 5 of those players are holding 6 cards, while one is holding 60, statistically they are more likely to win multiple times, since they have more chances to win per game. The reason a host will not point this out, is simply because this could be viewed as encouraging players to spend more money, which is something they are not allowed to do.
A host will generally have by and large, the same visibility as a player in terms of the games. They can't see into your account or hold any influence over the games themselves.
Hope that clears a few things up.
Randy is automated so chooses the player at random in the room, the host has NO control over this at all!
With media games, the Host again has NO control over the computer and who it picks other than they have to be a non recent winner on media games. The word ones the positions are given PRIOR to the game played, so again can't be "fixed" to who they want to pay. Hosts are not allowed to play the games, so the bingo winners are real and if you really believed this you wouldn't still play on that site! And the site is well within the rules and regulations, so if this was the case they'd be closed! But as they've been open over 10 years I'd suggest that is false what you've suggested there.
Hosts do give money to members - I've seen them do it, when a room is quiet, but the host comps those that have chatted with them as a thank you for not ignoring them, but the majority you will find don't have favourites.
I think the Host you spoke to didn't know their job really, as majority is totally false!
Dont spend your hard earned money on it
This online company is a complete sham that is all i can say really. Dont spend your hard earned money on it. Better gaming sites out there!
I know for sure I had money taken from my bank I did not authorise strangely on17nov2014 250pounds went from my bank acc then18nov 250pounds went back in then22nov 400pounds out of my account between5 and 10pm I don't even earn this amount per week never mind gamble it so b careful playing on this site I have contacted action fraud
i asked jackpotjoy to close my account down. They did not do this and kept giving me small prizes to entice me. i have lost thousands (uk) since i asked them to close the account.
they are scammers and have told me that i was lucky not to have lost more!
on calling them originally after i won a large amount and it did not show up in my account (scam) they said they would close the account down as asked, they did not.
i have a full transcript of all conversations and ms conversations. At one point i lost my temper and used the f word. REPLY from them F+. that should give you an indication of the people that you are dealing with
If any one can point me in right direction for a court claim (any money won would go to charity) please email me. rawsondel@hotmail.com
prosecution for nothing
recently i have been a victim of fraud . I went through all the right routes i.e. contacting the bank etc. But recently the company that the charges were made to have been contacting me saying that they will be taking me to court about the fraud. My bank have said that the charges where fraud and i agreed that they were fraud . The company however doesn't think that it is fraud and therefore is taking me to court to prosecute me because my details are all correct on their site and that there is over 15 accounts with my details on i did say to them that i didn't make any of the accounts but they don't believe me . I did tell them that my identity could of been stolen but they didn't really care.
All this becasue i want my money back from the fraud
What can i do about this as i don't want to be prosecuted as i haven't done anything wrong.
thanks
annie offord
The complaint has been investigated and resolved to the customer’s satisfaction.
i joined up and got the sign up offer. i worked my way through the offer and won £315. The company then decided to close my account and refuse to play out! Accusing me of doing something untrustworthy and dishonest. Can this be looked into...
Thanks
Matt
Rip off
As a regualr customer on jackpot joy, a bingo site that i really did like as in cornwall there isnt much to do. i logged on on sat night and they have a pre buy option, i pre bought my tickets which cost £37 and usually let it run and join in the chat. each game costs abou £2 they had a technical fault so only the pre bought people could play so the prize money went from £120 houses to £5 when a few of us complained we were told we shouldnt have pre bought. after about 20 mins the tech team fixed the problem and i won 2 lines and a full house .woooooo that was about £60 but my win didnt register. i was told to phone the HO which i did and was told i would get a responce in 72hrs. then the pre bought tickets we had bought disapeared. i again rang up and was shouted at by the customer care people. to date still no responce or refund or winnings have been paid.
AS OF 7.00 AM ON 05/06 2014 ILL COMPILE A LIST OF WINNERS TO SHOW THIS SITE IS A SCAM
40 PEOPLE PLAYING
CHATFIELD34
MILLIEAND ME
GOODBLOKE2K9
GOODBLOKE2K9
GOODBLOKE2K9
SHEILABERNADETTE
PPPPPENGUIN
PPPPPPENGUIN
SHEILABERNADETTE
SHEILABERNADETTE
KEZAB1
GOODBLOKE2K9
PETERMCD
MILLIEANDME
EILLEENGG
EILLEENGG
EILLEENGG
SHEILABERNADETTE
DISCOVJAKE
SHEILABERNADETTE
COSTLYDOOR
COSTLYDOOR
POKERFACE123
POKERFACE123
NOW 58 PLAYERS
SHEILABERNADETTE
SHEILABERNADETTE
DISCOVJAKE
DISCOVJAKE
SHEILABERNADETTE
EILLEENGG
EILLEENGG
I WON BUT HAD TO SHARE WITH MILLIEANDME £3.84 FROM 40 POUND SPENT
EILLEENGG
NOW 49 PEOPLE PLAYING
MAGGIEMAY111
MAGGIEMAY111
MAGGIEMAY111
MAGGIEMAY111
PPPPPPENGUIN
PPPPPPENGUIN
EILLEENGG
PPPPPPENGUIN
MILLIEANDME
HARRI12
GOODBLOKE2K9
SHEILABERNADETTE
SHEILABERNADETTE
MIDGET1474
POKERFACE123
POKERFACE123
GOODBLOKE2K9
HARRI12
HARRI12
ALIROB1
SHEILABERNADETTE
MILLIEAND ME
NOW 65 PEOPLE PLAYING
MRSBOO72
MRSBOO72
ALIROB1
MRSBOO72
MRSBOO72
MRSBOO72
HOLLYHONKINS
DISCOVJAKE
69 PEOPLE PLAYING
BANGBOOFYBALLS
MILLIEANDME
ALIROB1
ALIROB1
ALIROB1
try looking for these names and you will be amazed to see how often they win, i mentioned this on chat and i got blocked from chat surprise surprise
oh another usual winner is
maz1952
look out for these names when playing gameshow bingo and see for yourself how many times these win
cjsluckyday
misslorna
millieandme
sheilabernadette
alexthemeerkat
nobby54
tha jannersbird
luckyme1989
SAME WINNERS ALL DAY EVERY DAY ON THE GAMESHOW BINGO ITS AS IF I CAN PREDICT WHO IS GOING TO WIN NOT GOOD IT FEELS LIKE IM JUST THROWING MONEY INTO A BOTTOMLESS MONEY PIT THIS IS NOT A RANDOM WINNERS SITE I HAVE SEEN UP TO 150+ PEOPLE PLAYING AND ONLY 6 PEOPLE WINNING AND THEY WERE THE SAME NAMES AS WHAT WON THE DAY BEFORE AND THE DAY BEFORE THAT THIE SITE IS A 100% SCAM
no get withdrawal
They accept my creditcard with I paid money (euro's) for playing bingo. After a few days I want to withdraw 100 euro. but... that can NOT back to credit card (!?!?!?!) and con NOT by cheque because a cheque can NOT be in euro's (!?!?!?!?!?)
I'm complaining about that since 2nd of December.
Nothing happened. Now my account is stopped by them. I can not make any connection.
I was reading the rules and don't understand why they can not pay me back at creditcard. Or by cheque in euro's and when it is NOT possible in euros, o.k. I accept pounds aswell. But it looks that they DONT WANT TO PAY: ONLY 100 euro.
Here now a part from ther rules:
6.7 Withdrawal Payment Requests
You must submit your withdrawal request for payment with a preferred payment method, either credit card payment, cheque payment or bank electronic transfer. Withdrawal payment methods are made available subject to the active deposit method. If your active deposit method is credit card then you can withdraw by credit card, bank transfer or cheque. If your Active deposit method is debit card then you can withdraw using bank transfer or cheque.
It is the sole responsibility of the player to submit the correct bank account and sort code details for payment of winnings. The Operator cannot repay incorrect, successful payments due to incorrect details provided by a player. If payment is unsuccessful, the Operator will investigate and notify the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account once the Operator has been notified by its bank payment processor that the payment has been successfully retrieved. You can only withdraw to Neteller if it is your active deposit method.
Replied
False advertising
I have been a registered user of gaming site Jackpot Joy, for 1 year, of that year, approximately 8 months playing. Jackpot Joy actively advertises an 'average 95% payout rate', my query/complaint is, as a player with over 10k+ in losses over 8 months playing (yes should have cut my losses a long time ago..)...the statement 'average 95% payout rate' what does this actually mean and on what findings is this statement based on? I (obviously wrongly) assumed the statement meant on average expect a 5% loss on any monies staked, however, based on my own account and others I have spken too, I would have to now assume this statement means 'expect on average a 95% loss'. I fully understand my gambling is my own responsibility and they are by no means leagally binding themselves by claiming an 'average' payout rate, I do, and am sure others also do, find this statement extremely misleading tho. I have contacted Jackpot Joy twice now regarding the basis of this statement, have yet to receive a reply. As a company audited in the UK (another statement claim on their site) surely they should be able to back up this statement with relevant facts and figures, rather than openly stating a rather random and misleading fact in order to pull in unsuspecting and rather niave customers. Do they have to (every day/week/month/year) evaluate their payout rate in order to be allowed to actively promote this fact on their site or are statements like this allowed to be aired without any regulation or backup findings? Any advice on whether this is a case of false advertising would be very much appreciated.
The complaint has been investigated and resolved to the customer’s satisfaction.
When members feel that they are not getting the entertainment they expect from their gaming, we do offer to talk members through their game play. We can offer tips on games to play and strategies which would enhance your experience.
We would happily talk you through your game play and help you get a better understanding on what percentage you experienced while playing on our site. Please feel free to contact our Customer Support team by calling 0800 458 0770 or emailing support@jackpotjoy.com and they will be happy to help.
Jackpotjoy.com
Excellent site, the 1 stars are from people who lose on it, are not responsible and are liars. I put £10 per week, and i have won jackpots of 4k and the odd 100 from 20p, keep lying people.
Wow ...ive plsyed on jackpot joy a few times ..my favourite game is frenzy fishing ..theres just something about it i love xx Although the last 3 top ups have not even got me a bonus round as of yet, i live in hope that 1 day it will come xx Love the game so much x
Jackpot joy is a fraudently company, you win and they do not pay out for your winnings. This is fraud, complain to the host and they ban you from talking, complain to their customers service they check the history and the winning does not show up, thats amazing how they can fiddle that ! The winning was approx £30/40 wow wee not the best they can offer but its principal, they take your monies easily and when it comes to pay out they do not pay !
They are going down hill, hence they cheat their customers
Read these articles
https://www.telegraph.co.uk/business/2017/05/16/higher-debt-means-online-casino-jackpotjoy-falls-loss/
https://www.telegraph.co.uk/news/uknews/crime/11475649/Cambridge-University-finance-officer-jailed-for-stealing-300000-to-fund-bingo-addiction.html
No puedo creer que el vudú haya crecido hasta el límite cuando puedas usarlo para ganar la lotería. Vi un comentario en línea de un lanzador de hechizos llamado PRIEST AZIBA que me ayudó con un vudú que me hizo ganar la lotería powerball de $ 85.000 que también me dijo que si tuviera que ir por los millones que tendría que ganar también. Pero el problema era que sólo se puede usar el hechizo una vez, lo que significa que no hay segunda oportunidad para jugar dos veces, porque contra el vudú dijo por el hombre espiritual. Estaba tan agradecido por esto era algo que nunca creo que alguna vez va a trabajar, pero hoy pude pagar mis deudas. Es una obra asombrosa que este hombre está haciendo allá afuera y yo le aconsejo que mantenga el buen trabajo porque él es Dios enviado a la tierra para los pobres. Los correos electrónicos son: priestazibasolutioncenter@gmail.com o el sitio web: http://priestazibasolutioncenter.webs.com o Add dr on WhatApp: +[protected]
your site is fixed and you banned people from your site and sister site
From what I'm reading. It's seeming all to true. And upon finding out about my partner since 28th Dec to today has spent £5, 548 yes and that over nearly 4 months and only a win of £100 is insane. And what's even more annoying is that she has no idea I know this. And as far as she is aware I'm none the wiser regards it. And what prompted me to question this was the amount of money she earns and gets but constantly needs to borrow money from me. And you wonder how I know this information. Well as underhanded as it is I kinda guessed passwords for phone and the bank login via app. Found this out in black and white. And to be honest how would any go about approaching this matter with her..?! anyway this is my post on the subject. So people do not get sucked in.
Jackpot joy is going bust, so they will not pay out anything just collect. Beaware they are conning their customers, Read articles below, what they are doing to people and their lives in return for their greed. As no one wins are they do not even put peoples names on whos won anymore?
https://www.telegraph.co.uk/business/2017/05/16/higher-debt-means-online-casino-jackpotjoy-falls-loss/
https://forums.digitalspy.com/discussion/1305807/jackpotjoy-or-jackpotmisery-bingo
http://www.dailymail.co.uk/news/article-3234069/Fraudster-conned-dog-charity-500-000-pay-1-blowing-lot-online-bingo.html
https://www.telegraph.co.uk/news/uknews/crime/11475649/Cambridge-University-finance-officer-jailed-for-stealing-300000-to-fund-bingo-addiction.html
Just phoned these money leeches up to ask how much I've spent in total shocked to hear nearly 16 thousand pound in just under 4 years felt sick she asked several questions to which I didn't know how to reply I said I've spent my wages once she said do you feel comfortable on how you play I said yes but when you win to an extreme and then you take it ALL BACK WITHOUT A WIN she just reply ed that's your choice I said how do you justify that fair play she said I'm closing your account I said I don't want it closing to which she reply ed well I've closed it now so in general because I questioned there site after me spending nearly 16 thousand think they have well and truly had me over she said you've withdrawn 2 thousand though lol big difference I said I've never withdrawn anything you've had every single penny back yes no fault of my own I played slots yes a lot and yes I knew my limit but I question the site by keeping on playing how do you justify nearly 600 back on the same game and no win I asked this when speaking to them her reply was all goes off first and last spin ya win some you lose some ha come on 600 back in spins is a lot and it's not the first time I've done this questionin the game play I count the spins just goes to show definitely NO 95 PERCENT PAYOUT AVOID THIS SITE BY ALL COSTS I'VE SPENT THIS MUCH NEVER HAD NO SERIOUS BIG WIN it just reels you in false avertrising all day 😠😡😡😡😠👎
Jackpot joy is going bust
https://www.telegraph.co.uk/business/2017/05/16/higher-debt-means-online-casino-jackpotjoy-falls-loss/
https://forums.digitalspy.com/discussion/1305807/jackpotjoy-or-jackpotmisery-bingo
http://www.dailymail.co.uk/news/article-3234069/Fraudster-conned-dog-charity-500-000-pay-1-blowing-lot-online-bingo.html
https://www.telegraph.co.uk/news/uknews/crime/11475649/Cambridge-University-finance-officer-jailed-for-stealing-300000-to-fund-bingo-addiction.html
Its gambling, the local slot machine does not pay you back 95% every time, it has to be averaged out. If it wasn't what is the point in putting a quid in to get 95p back? Defeats the object of gambling. JPJ has sacked plenty of money from me but know your limits and stick to them. Keep playing to once a month to a set limit. I don't know if it's a correlation but if I don't deposit for 2/3 month and play £40 I can easily end up over £100 last night I deposited 30 and withdrew 420. But there have been other times I've been raped. Its just luck.
I've deposited £250 in 5 days and nothing, it's a big con, very small pennies wins and no bonus, will not be so stupid again
I've won a few times on jackpot joy mostly winning was [protected] over 1000 several times I've give it all back by betting and betting on slits hoping and thinking I'll get it back or a big win last month I won 500 gave it all back I wanted my money back but low and behold like a complete idiot kept depositing then my card declined 900 later and all my wages gone felt sick and no bin win for the 500 won and blew and meven depositing 900 and nothing I got a bonus of 160 and guess what no win off that neither I cd of jumped off a bridge I even got a loan yes my own stupidity and my own fault yes I should if banked and yes you can set deposits I've learnt my lesson it's all take take take I've withdrawn 800 but I can assure they've probably had about 8 grand off me 😠😠😠 so yes its false advertisement especially how do you justify putting 900 in total deposited and no big win back never again 😠
Totally agree i used to play bingo on there i swear they have fake accounts playing seems to be alot of the same people winning and if i won that much i wouldn't need to play it anymore, I've been left with max (60 tickets) with 4 1 to goes for over 8 numbers and someone with 6 to go will win hardly seems real to me given this person won on the other bingo game i was on a moment ago and won that to.
Replied
Terrible experience
As a regualr customer on jackpot joy, a bingo site that i really did like as in cornwall there isnt much to do. i logged on on sat night and they have a pre buy option, i pre bought my tickets which cost £37 and usually let it run and join in the chat. each game costs abou £2 they had a technical fault so only the pre bought people could play so the prize money went from £120 houses to £5 when a few of us complained we were told we shouldnt have pre bought. after about 20 mins the tech team fixed the problem and i won 2 lines and a full house. Woooooo that was about £60 but my win didnt register. i was told to phone the HO which i did and was told i would get a responce in 72hrs. then the pre bought tickets we had bought disapeared. i again rang up and was shouted at by the customer care people. to date still no responce or refund or winnings have been paid.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our bingo software plays every game at the pre-determined time and pays every winner the amount they are due automatically. Jackpotjoy is a fair and responsible gaming operator and it is crucial to us that members can trust that our games are fair.
We would like to properly investigate and resolve this query, but we would require some additional information to do so. Please could you contact our dedicated 24 hour Customer Support team by calling 0800 458 0770 or emailing support@jackpotjoy.com and they will be happy to help.
Jackpotjoy.com
I have just read on this site that jackpotjoy is going bust, well in one way that answers my question, I play fishing frenzy on a regular basis,but over the last 4 weeks I have put an awful lot of money into jackpotjoy, and it hardly pays out any money at all,you can not get the bonuses on any denomination, I think that they have taken them off altogether, it would be nice to say that I have won a tenner, after all the money that
I have put in, after reading a lot of the posts here,I am beginning to understand that they are all true
Yes the same thing happened to me on Jackpot Joy, I won on Secret Of the Phoenix, by the Phoenix appearing on the 3 blocks and it stated i was a big winner and then I checked my balance and it was the same, I then told the host who was making a mockery of what I was saying and trying to ignore it and said refresh the screen, I did not have the winning screen as I was continuing with the game, so that transaction Id was lost . but the balance of credit remained the same. then another chatter in the chat room said open another page which I did and checked the balance on that screen, this was the same, I was not paid my winnings, so I complaint to their online chat at customer services, who did not know what was happening, hence I called in they took my details and checked my history and said I had won nothing, JACKPOT JOY is a very bad company and fraudulently not paying it customers when they win. I can understand why?, but after some research I came across many articles stating the company was in trouble and is making heavy losses. I will complain to the ADR, then the Gaming Commission, then My credit card company, all in turn.
Jackpot joy is going bust, Copy and paste links to read the articles.
https://www.telegraph.co.uk/business/2017/05/16/higher-debt-means-online-casino-jackpotjoy-falls-loss/
https://forums.digitalspy.com/discussion/1305807/jackpotjoy-or-jackpotmisery-bingo
http://www.dailymail.co.uk/news/article-3234069/Fraudster-conned-dog-charity-500-000-pay-1-blowing-lot-online-bingo.html
https://www.telegraph.co.uk/news/uknews/crime/11475649/Cambridge-University-finance-officer-jailed-for-stealing-300000-to-fund-bingo-addiction.html
I have been playing jackpot joy slots for 2 weeks won £150 on my first spin then went on a couple of days later to win £85. The funds have still not appeared in my paypal account the balance is 0.00GBP I have contacted jackpot joy and they have told me to send a paypal statement I have done this but no response 😤 they quick enough to take your money!
! Report Spam
Replied
Unable to cash winnings £450. from Roulette
I have had trouble with 'JackpotJoy.com' or 'profiable play' its other name, I traded £30. and got £30. 'GBP' free as a bonus.
I tried some gambling, then settled on the 'roulette' wheel for 4 hours or so, I gained £450. GBP (real money)
I then tried to cash some of it, a message said I had to spend £265.00 GBP before I could withdraw any money, so I played on, I then tried to cash left overs of £100.GBP to which the message still said I had to spend £265.00 GBP?
This is a big scam its very unfortunate. I won that money fair and square.
Duncan Lawrence
13 October 2009
The complaint has been investigated and resolved to the customer’s satisfaction.
As with all online casinos, there are terms and conditions that are associated with our bonuses. These are always made available when you are offered a bonus and you always have the option to decline the bonus.
All bonuses will have a wagering requirement, this means you will need to bet a certain amount before you can withdraw. When you place a bet on any qualifying game, your wagering requirement will reduce by the bet amount, win or lose. The terms of our bonus state a list of games that are not included in the wagering requirement and Roulette is one of the excluded games. (see term 4.5 of our terms and conditions)
Our customer support team will be in touch to discuss this further with you. Alternatively you can contact our dedicated 24 hour Customer Support team by calling 0800 458 0770 or emailing support@jackpotjoy.com and they will be happy to help.
Jackpotjoy.com
I won £750 in bejeweled blitz linked game bingo then i went on a slot game and 1st spin i won £125. while registering i put in a made up name that i use in quite a few forums and because of that they are refusing to let me withdraw my £875 winnings. They said they will give all the deposits Ive made, which is only £120. It's not fair. they accepted my visa debit quite happily and I have sent them a message saying i will send passport ect to prove it's me playing. heard nothing back yet and it doesn't look hopeful...
Hi my name is Julie just wanted to kno dose anybody win on here I have over the last month spent hundreds playing on the machines and once in all that time hav ever won a jackpot or even been close even 1 nice win would b nice I've lost way to muck on here it is all take and never giving well you hav had far to much from me thought this was a proper company that is fair won't be doin it again and making sure all my friends and family won't be joining here either I've lost more than everything
I've had problems trying to withdraw winnings - not a great amount - less than £100 but they wont let me withdraw without sending proof of my idenity - e.g. bank statement, driving licence, etc, etc.
They're happy to take your money but try to find every excuse not to pay out. I wouldn't recomment jackpotjoy to anyone.
I won 3000 pounds in JPJoy's roulette. I kept on playing and eventually lost everything. I was playing on betting on red and black. I won up to 3000 and kept on playing slowly. Suddenly the roulette decided that every colour that I bet on, the result was the opposite colour. I tested betting on RED all the way, and yup, the roulette's outcome was exactly the opposite for the next 20 times I bet on that colour. I have tested in on RED and BLACK. I have also tested it on alternate colour and the outcome also goes alternate.
If it is not fixed, how would that result be like that?
JACKPOTJOY IS A FAKE. FIXED GAME.
winning
Your email ticket number: [protected] !
From: Jackpotjoy UK ([protected]@jackpotjoy.com)
Sent: 04 September 2009 17:25:55
To: Jackpotjoy UK ([protected]@jackpotjoy.com)
Your email ticket number: [protected] 188 with Serial Number 5368/07 drew the
Lucky Number: 44 Congratulations! you have just won yourself THREE HUNDRED AND
FIFTY THOUSAND UK POUNDS STERLING(£350, 000) in the
The complaint has been investigated and resolved to the customer’s satisfaction.
Beware of this scam!
From: Jackpotjoy Bingo
Subject: Re-confirm
To:
Date: Wednesday, December 31, 2008, 2:08 AM
Dear Winner,
Your ticket number: [protected] 188 with Serial number 5368/05 drew
the lucky number: 22 Congratulations, you have just won yourself TWO
HUNDRED AND FIFTY THOUSAND UK POUNDS STERLING (£250, 000) in the
satellite
software email lottery in which e-mail addresses are picked randomly
by software powered by the Internet.Your email address was amongst
those
chosen this quarter and you are to contact our Financial Controller
for Clearance.Here are the contact info:
Financial controller: Mr. Mel Donald:Email: enquiries.[protected]@hotmail.co.uk,
[protected]@w.cn, [protected]@w.cn
Phone no:+[protected] :+[protected]
You are to forward the following details to enable us clear your file
for immediate payment:
1.Full Names: 2.Address: Age: 4.Sex: 6.Occupation: 7.Phone and fax
numbers : 8.Country:
Yours faithfully,
Mrs. Baltima Brito.
Cyber Analyst
United Kingdom.
www.Jackpotjoy.com
The complaint has been investigated and resolved to the customer’s satisfaction.
For God's Sake,
Are you so naive?
How can you blame Jackpotjoy for this?
If this was a genuine communication from them would they have used a Hotmail address?
I THINK NOT!
Best Wishes
Allans2
e-mail scam
HI.
I received the following mail. I need to confirm if it is indeed valid or a hoax mail.
Dear Promotional Winner,
We are happy to announce you as one of our lucky winners in our first ever Jackpot Joy promotion. This promotion was carried out to announce our emergence as one of the fastest growing lottery companies worldwide.
Your inclusion into this promotion was made possible by your personal/official email, which was selected from a wide range of emails by our new JAVA-based software.You have therefore been selected for a large sum of £460, 000.00 Great British Pounds. You are to contact the below agent for remittance of your prize money to you.
Charles Smallpage
Email: [protected]@jackpotjoyonline.co.uk.tt
Tel: +44-[protected]
You are to forward your winning number, which is lucky 10 along with the below information to the above agent via email immediately:
1. Name in full:
2. Address:
3. Phone/Fax:
4. Occupation:
Note: Remember to include your winning number (lucky 10) to avoid complications.
Have a fun filled day.
Anne McDonald
Jackpot joy
Jackpot joy are allowing my bank account on an account with someone else’s name. I have not authorised this and I am not happy about it. This is fraud. The account is Alan philip , 30/8/82, and email alanphilip64@googlemail.com.
My game is not working showing frozen
Won the link on two occasions and did not receive my winnings. said it was a visual error. once maybe but not twice. When i checked my history it said i had bought less tickets than i had. How can this be. Where are the other tickets i bought and did the winner have them?
HI.
I received the following mail. I need to confirm if it is indeed valid or a hoax mail.
Jack Pot Joy Lottery
Ken House, Har Road
Sutton, Greater London
SM15te United Kingdom.
Congratulations!
Your ticket number: [protected] 020 with serial number 352/009 drew the lucky number:001 Congratulations! you just won (£500, 000) in the satellite software email lottery in which e-mail addresses are picked randomly.You are to contact our financial controller for clearance Sir. Perry John
PAYMENT OF PRIZE AND CLAIM
You are to contact your Claims Agent with immediate effect to faciliate the
protocol of your winning prize before the date of Claim, Winners Shall be
paid in accordance with his/her Settlement Centre, Prize must be claimed
not later than 20 days from date of Draw Notification after the Draw
date in which Prize has won. Any prize not claimed within this
period will be forfeited.
These are your identification numbers:
ticket number... [protected] 020
serial number... 352/009
lucky number... 001
You are therefore advised to send the following information to the claims agent to
facilitate them and in order for them to have access in proceeding with the
transfer of your funds to your nominated bank account.
1. Full name ...
2. Country...
3. Contact Address...
4. Telephone Number ...
5. Marital Status ...
6. Occupation ...
7. Company ...
8. Age...
To begin your claim please contact our licensed and accredited agent assigned to you.
MR. Perry John
(VERIFICATION DEPARTMENT MANAGER)
Email;jackpotjoy122@gmail.com
TEL: +[protected] +[protected]
FAX:+[protected].
Yours Faithfully,
Cristina Prum.
Cyber Analyst
www.jackpotjoy.com
Congratulations!
http://www.digitaldirect.co.uk
Do not send your personal details. It is a SCAM.
Overview of Jackpot Joy complaint handling
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Jackpot Joy Contacts
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Jackpot Joy phone numbers+44 800 458 0770+44 800 458 0770Click up if you have successfully reached Jackpot Joy by calling +44 800 458 0770 phone number 9 9 users reported that they have successfully reached Jackpot Joy by calling +44 800 458 0770 phone number Click down if you have unsuccessfully reached Jackpot Joy by calling +44 800 458 0770 phone number 2 2 users reported that they have UNsuccessfully reached Jackpot Joy by calling +44 800 458 0770 phone number
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Jackpot Joy emailssupport@jackpotjoy.com100%Confidence score: 100%Supportsar@jackpotjoy.com100%Confidence score: 100%Support
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Jackpot Joy addressSuite 2, Floor 2, Waterport Place, GX111AA, Gibraltar
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Jackpot Joy social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Jackpot Joy contacts
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