Jack James Towing Service
Reviews and Complaints

My car got wrecked on Friday morning. Thank goodness, my husband was unharmed in the accident. We gave a ring to the tow folks and asked a few queries. *** James towing told us that if we just wanted to grab our stuff and leave the car, there wouldn't be any charges. So, this afternoon, we swung by to collect our belongings. But guess what? They told us we had to sign over the title/pink slip and cough up $***. If we don't, after 30 days, it'll go to collections and mess up our credit report. When I asked the person helping me about it, she said we don't have to pay the daily $90 fee, that goes away, but we still gotta pay the basic *** fee. They keep the car, either sell it for parts or get it removed by another company.

My company vehicle was at their tow yard and they told me to bring a letter on company letterhead and the car's title for permission to enter. But when I got there, they wouldn't let me in. I had to call the state patrol and an officer had to convince them to let me in. After that, they made me wait for 3 hours in the parking lot just to be mean because I contacted the state patrol. I explained that I had traveled for 5 hours from *** to get my personal items from the car after an accident. The manager *** treated me like I was less than human.

On the 1st of December , JackJames tow service from Fremont picked up my Montero XLS from a public spot. A DMV notice was on the windshield. Newark PD complained, but rules say no towing from public lots. I have the release paper now. At the yard, they tried to overcharge me $306 plus $75 before a full day. I should pay $35, half of $75, not the full amount. I'm on SSI, making this tough. Items like my tablet and jewelry were missing from the car. Please contact me to resolve this. Today is the 13th of December . Sincerely, Jane Doe. P.S. The stress and unfair treatment, especially as a woman, is distressing.