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1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ITV reviews & complaints 476

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B
7:05 am EST

ITV The voice senior netherlands

In 2019 I was a candidate in The Voice Senior 2019. I reached The Finals. Because of the #me too affair now taking place within The Voice Netherlands. This has resulted in a full investigation, rightfully so, of course, but it has resulted in all the clips from all the three categories, Voice Kids, The Voice & Voice Senior have all been taken down. This has caused us Seniors who had nothing but nothing to do with the whole sordid happenings much distress. Our pride, our joy but also our incomes - they were our CV's. They were what people saw, in my case, when going to my spot in the booking agency I am with. CV gone.

Our contract was with Talpa Netherlands and not with ITV - or am I wrong?

Desired outcome: We feel victimised and want our clips back up. At least The Seniors.

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1:27 pm EST

ITV Your game show and the contestants on lingo

07/22/22

My good lady and myself watch your LINGO quiz show all the time and have enjoyed in the most part, today was a similar program to one a few weeks ago, which really upset me, on a family game show, shown in the afternoon where children must likely watch with their parents, if not on there own.

I refer to the blatant showing and promotion of lesbian, and homosexuality, having people who are in this type of relationship on your show in the afternoon is in my opinion NOT in the best taste, the show a few weeks ago { I gin't remember the date} had two young ladies in it and each time they got a word right they hugged and kissed or kissed in a very knowing way, to made it known they lesbians, which was obviously anyway. Today's show was as bad showing two homosexuals rubbing one another hugging and kissing. this on afternoon TV sorry totally unacceptable, and if this okay to let viewers see what next, have standards dropped that much that it does not matter what you show or when, :O: let me say I have nothing against any of the people who like the same sexual partners, however I do dislike it being promoted on afternoon TV, where viewers of a young age might be somewhat swayed to try this, it must be okay it was shown on main stream TV.

Do not get me wrong children will find their own way to express sooner or later, but please in future Tell your Guests to behave if they are of this ilk

A Not TOO Happy Viewer Ron S

Desired outcome: apologise please

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2:10 pm EST
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ITV Program linking Prince Andrew to paedophilia

To my disgust I've just seen a promomotion for a documentary linking Prince Andrew to paedophilia. May I remind you that even though Jeffrey Epstein is a convicted sex offender he is not a convicted paedophile and there's no evidence I know of to indicate he was interested in pre-pubescent children. Please be factual when you make documentaries especially ones of this nature

Desired outcome: Change the name of the documentary

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2:17 pm EST

ITV Advertisement for program regarding prince Andrew, Ghislaine Maxwell and peodophile.

I think it is disgraceful to have a program in the television regarding prince Andrew and a peodophile.
Does nobody think how this must be for the queen and Andrews children.
Absolutely disgusting to put something like that on the television.
Nobody has given a thought to how upsetting and distraught this must be for the queen and Beatrice and Eugenie.
What have we come to if we want things like that on the television and how humiliating.😠😠😠

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Ralpho
Liverpool, England, Merseyside, GB
Jan 21, 2022 2:11 pm EST
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Epstein isn't even a convicted paedophile, which makes this even worse! It was underage sex and trafficking.

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J
3:51 pm EST

ITV Advertising

As ITV is a populous channel and should represent the country it is being presented in can you please tell me why when 86% of the population is white English we are not equally represented on TV.

Every advert and programme seems to contain at least one and usually much more than one ethnic minority.

This is not the country we live in and whilst I understand that there is a need for diversity on TV I feel that the balance has gone completely out of kilter.

This is in my opinion creating a greater divide and making racial tension inevitable.

I look forward to receiving your response.

Desired outcome: Fait representation

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Proud Scot
Manchester, GB
May 02, 2022 11:28 am EDT
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Many of us agree. It wouldn't be so bad if actors of colour could act and/or have distinctive voices, other than London accents.

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Ralpho
Liverpool, England, Merseyside, GB
Jan 21, 2022 2:12 pm EST
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Millions of us have noticed this too

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V
5:33 pm EDT

ITV Family fortunes Christmas Special

One of the questions re-guarding what animal can you buy from a pet shop one answer was not guest. the host asked what the missing Answer was and it came up aa dog. which pet shops have been band from selling Cats/Dogs for a good many years now.

Desired outcome: some one who puts the show together to look into this

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5:59 pm EST

ITV I'm A Celebrity Get Me Out Of Here

The argument between Naughty Boy and Kardeena has got me so mad! I report to you to get rid of Naughty Boy and Kardeena ASAP because I hate this show so much and I really want you to suspend it! I'm so angry at Naughty Boy and Kardeena for that argument and they need to be removed from the castle! I SUGGUST YOU DO IT NOW ASAP! PERIOD! SO flipping fed up!

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10:09 am EDT

ITV About the way Kevin told Serbs dad about his death

I would like to point out that seb dad would of already known about his death as when a parent of a living child/Adult is still a life and they been a inquest or murder the I/p interested parties which are living blood relatives are told by the coroner so this did not show the truth of real life if this story line basic on a real life issue then I think it should reflect this in the who story not just parts

Desired outcome: To think a bit more about people who are going through similar in real life

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J
5:27 pm EDT

ITV The National Television Awards 2021

They made a rubbish award for serial drama - I only wanted either Emmerdale, Eastenders or Hollyoaks- Coronation Street needs to stop getting awards because I hate this show so much because of the storylines - Joan Collins is very old and she needs to read carefully not just reading it out without looking- I hope you do need to do a 2022 NAtional Television Awards to get coronation street out of here - Coronation Street needs to stop airing and think about it - everybody is upset about their favourite soap because of you- I hope you do not bring coronation street back in in next year's national television awards as they need to go downhill. Thanks a lot ITV.

Desired outcome: ITV

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5:22 pm EDT

ITV News tonight.

2 Sept 2021.

Home and hospital carer people. Your story tonight.

You say there are "lists and lists" of people wanting (not needing) attention, whatever that means.

What you do not say is why the taxpayer, i.e. the Government, should pay to meet your goals. That is extreme PC/socialism/re-organise the World, etc. ; Very sad. Once again, typical BBC Bias.

Anyone who suffers should help themselves.

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10:52 pm EST

ITV Service on a Saturday night

Saturday night used to be full of entertainment. Not any more every Saturday now is game shows. Tonight 14 August from 4:00pm through to 9:35pm it is game shows with a break for the News and Weather. I am sure if this was the BBC there would be complaint after complaint.

Desired outcome: More entertainment, movies, drama, comedy.

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1:28 pm EDT

ITV The news

Why can't the news provide decent news that is sensible and beneficial to the general public but instead produce trash that is not only not beneficial to the general public but damn right dangerous, for example the narrative produced by covid 19 pandemic. Also having to listen to trash that somebody has 11 kids and not able to provide social housing, is damn right disgusting to show on national television considering there are families struggling with one or two children and working full time.

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The Black Fingernail
, US
Sep 24, 2021 4:31 am EDT
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All news on ALL channels are FAKE stories. Look into who owns these companies! That tells you everything! What ever they say the TRUTH will be the Total OPPOSITE!

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3:34 pm EDT
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ITV Tonight’s Coronation Street

Why has ITV got to jump on the band wagon re Police and the Black Community.
People are sick and tired of of this Woke type of viewing.

It was totally in accurate and his would not have happened in real life. You've just made this up and couldn't have had a police advisor. Both the boys in the car were well behaved and had good reasons for having the car.
The Police would not have dealt with it in the easy you portrayed.

Things go wrong when people want to argue or fight with the Police. Not for any other reason!
What to broadcast was so inaccurate and unnecessary.
ITV should be ashamed. This does nothing for community relations.

Desired outcome: Get things right instead of causing problems.

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7:22 am EDT

ITV Football pundit Gary Neville

Post match comment by Gary Neville on his view of the merits of the English manager as opposed to the British PM strayed into politics. Neville's views on the PM on a sports programme is very much out of line. If he wants to make political comments then let him enter politics proper and not expose his biased political opinions during a sports programme. He should be admonished for such behaviour.

Desired outcome: Disciplined

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jenniefer Rea
Grantham, England, East Midlands, GB
Jul 14, 2021 8:22 am EDT
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I totally support Gary Neville, he was absolutely right to compare the leadership qualities we see in Gareth Southgate and our present group of ministers, who lie and cheat to get into power

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A
5:33 pm EDT

ITV Football, England vs Denmark

How bias can your coverage get it is beyond believe they are talking about Denmark going home 15 mins before the game ends, no wonder folk from other nations switch off when England are playing they are rammed down folks throats from before the game even starts, it is non stop from news readers to your tv commentary, give us a break no wonder we dont want to see England win we are still living with 1966, sick of it.

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12:49 am EST
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ITV Football

Why on earth do we need four hours of football tonight when the game only lasts 90 minutes. I like football but this is a bit over the top. All we will get is so called experts giving there opinions when it really has no bearing on what is or happening on the field.
John

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12:11 pm EDT
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ITV UEFA Euro 2020

I am writing to complain about one regular contributor to your EUFA Euro 2020 coverage, Ashley Cole. He is by far the worst football pundit on UK TV. Cole is lacking both enthusiasm for, and the vocabulary relating to his subject. The amount of "er"s and "you know"s peppering his dour analysis is beyond a joke and literally makes me switch off. It is lucky you have Ian Wright and others to take up the slack.

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4:06 pm EDT
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ITV Commentary on euros coverage

Please could you ask the lady - Emma Hayes? - to focus on the game and not constantly offering personal opinions on the players, formations etc whilst the game is in progressing rather than waiting for a break in play. It is distracting from an otherwise good coverage.

There were 5 in our bubble watching the Croatia v Spain game this evening - 3 males, 2 females - and this was a shared opinion of her irritating interjections.

Final comment was ‘thank goodness the England v Germany game tomorrow is on the BBC'.

Steve Coe

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11:25 am EDT

ITV Itv

ITV commentary on England v Czech rep match is ahead of picture and making viewing rubbish.
This is on both itv and itv hd.
Please sort it out.

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4:17 am EDT
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ITV Itv England Scotland football game commentary

The commentary during the Englandv Scotland match was appalling Why? Way to much "blokisms".Endless chatter from the "experts" from persons giving their own irritating opinions.What the viewers want is one person giving a commentary of the game in a short and professionsl away..they need space to soak up the atmosphere and form their own opinions and NOT to sit there irritated trying to block out the endless chat and trivia.
Thanksyou James Brown

Desired outcome: N51qp

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Steve Cooke
, US
Jun 22, 2021 8:07 am EDT

Totally agree. We just want one person who commentates on the match. Certainly discuss the game before, at half time and after the match has finished but please please please get rid of the 'experts' and their ridiculous banter. Majority of people watching have a good knowledge of football. All we want to do is enjoy the match and not have to hit the mute button . Thanks, Steve

ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

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