Menu
ITV Customer Service Phone, Email, Contacts

ITV
reviews & complaints

www.itv.com
www.itv.com

Learn how the rating is calculated

1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for ITV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of ITV. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ITV reviews & complaints 476

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest ITV reviews & complaints

ComplaintsBoard
D
8:31 am EDT

ITV Good morning Britain

Katie and Harvey price interview and bad language used again this isn't the first time either. I have a young child who hears this and it's not on no Matter who does the swearing. If it was anyone else they wouldn't get back on the show. I personally think her son Harvey in the previous interviews has been cued by her to swear in which gives her attention.

Read full review of ITV
Hide full review
ComplaintsBoard
T
11:24 am EDT

ITV Main evening news Saturday 12 June 2021- Robert Peston

Sir, Ms,
The behavior of Robert Peston during what was supposed to be an interview of Boris Johnson was an utter disgrace.
It was an uncontrolled, child-like abusive rant; his face thrust forward, clenched fists on his hips in a very aggressive stance.
Brief comment on the conference which we anticipated as the news item, were swiftly followed by a tirade of derisive inquiries of' are you now a practicing catholic?, do you believe in God?' and such irrelevancies, demanded in a most insulting manner. The prime minister was clearly shocked - not an easy reaction to produce from a politician, not the least Boris Johnson.
We all discern a TV interviewer's politics, but there is no excuse for this man using his position to display such hatred for an interviewee. It is totally unacceptable. He should be removed from this role and directed to an anger management course.
Sincerely, Tony Fell
Haseldene, The Green, Hellidon, Northants, NN11 6GF T. [protected]

Read full review of ITV
Hide full review
ComplaintsBoard
D
12:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ITV picture light in Emerdale

Why is the picture on the Emmerdale programme always so dark? In door shots are almost un watchable, You often see lights on in scenes meant to be daytime.

Read full review of ITV
Hide full review
ComplaintsBoard
M
6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV ITV news report - clear bias / factually incorrect / clear stooges

Can you please counter tonight's report with footage of Mr Sullivan (known ANTIFA activist) and CNN reporter? Can you also, publicly, clarify your claim that ‘five people died'. One woman died, shot in the neck…shooter still at large. Capitol police being very unhelpful. Facts, facts, facts!

You are lazy at best ITV news.

Read full review of ITV
Hide full review
ComplaintsBoard
W
10:25 pm EDT

ITV New apple tv

I bought 2 new Apple TV's (one for each of my TV's)
if I could I would send them back tomorrow!
Instead of making the new units more userfriendly, you have destroyed some of the most important functions (you can no longer use a keyboard when using youtube which is the only program I use, the only program I bought the Apple TV for) and you have replaced them with useless functions (the handheld unit which becomes so useless when you try to locate a key or a program with your finger because it moves much to fast)
Rest assured, this was the last Apple TV I have ever purchased. Next time you develop an upgrade I won't join you. I rather not watch youtube anymore then waste my money on another Apple TV.
I am so upset about wasting my money on this useless equipment that you can also be assured that I will never purchase another Apple product again in the future (no Iphones for me or anything else that you manufacture)
You have not only lost 1 customer, you have also made sure that made people will be cautioned about buying an Apple TV in the future

Read full review of ITV
Hide full review
ComplaintsBoard
G
5:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Good morning Britain

Beresford and Morgan's ex sidekick Reid are both rude and personify every aspect of the gutter press to claim they are journalists is a insult to the general public Reid should retire to the has been shows like I'm a celeb or one of the other shows of that ilk, ITV seems to be becoming the daily star of broadcasting and its seeming illiterate Good morning front persons attitude and questioning depict 90% of the U.K. population to be totally stupid.

Read full review of ITV
Hide full review
ComplaintsBoard
A
5:02 pm EDT

ITV British Awards 2021

What a load of rubbish. Would have been better leaving it as last year. Supposed to appeal to a wide audience - I don't think so. Wasted 2+ hours of tv which could have been used better. If this is the state of our "award" music give me Frank Sinatra anyday. Couldn't understand most of it and the best artists were dumped at the beginning and end. Don't bother next year if this is the standard and get some decent hosts !

Read full review of ITV
Hide full review
ComplaintsBoard
R
2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Tenable quiz answers April 19th

The 3rdQuestion series 5 episode 31 aired on April 19th Name the first top ten Elvis singles with two word titles I have a problem with two of the answers King Creole was not a single and Blue Moon didn't reach the top ten. So can you explain please.

Desired outcome: Explanation

Read full review of ITV
Hide full review
ComplaintsBoard
J
4:11 pm EDT

ITV Jeremy Clarkson Who wants to be a millionaire.

While watching millionaire tonight. Jeremy Clarkson made a comment to one of the answers.
Calling Peter Crouch a freak. Why is ye allowed to be so rude. If someone makes a comment about someone
Who is of an ethnic minority, then they would be called a racist. Black lives do matter. What about other people's feeling. I thought it was a disgraceful comment.

Desired outcome: Reprimanded

Read full review of ITV
Hide full review
ComplaintsBoard
D
11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV Withdrawal of final episode

I am very unhappy about the decision to pull the final episode of Viewpoint. The man hasn't even been found guilty yet!
I have watched every episode so far. I am hard of hearing and rely on subtitles. The decision has been made for me that I cannot watch the final episode. Yes it is available on the hub but not with subtitles!
No thought for people with hearing difficulties!

Read full review of ITV
Hide full review
ComplaintsBoard
B
3:52 pm EDT

ITV View Point

I am complaining because the final episode is not being shown as scheduled. On the basis of published information the lead actor has not been found guilty, charged with an offence, or been interviewed by the Police.
I firmly believe that allegations of misconduct should be properly investigated by the appropriate authorities before action is taken which could potentially influence a future juror. Suspending the programme makes it look as if ITV has found him guilty without the tedious process of justice taking place.

Desired outcome: Show the programme

Read full review of ITV
Hide full review
ComplaintsBoard
R
8:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ITV Pulling ITV programme View Point due to allegations of harassment

In GB nobody people are innocent until proven guilty. That goes for Noel Clarke, too! So why pull this last programme of the series? Unbelievable! Why punish the audience? It may turn out like text another 'me too' movement.

Desired outcome: Reinstate the programme until the allegations are proven.

Read full review of ITV
Hide full review
ComplaintsBoard
M
10:55 am EDT

ITV Final episode of "viewpoint"

I am appalled at the decision taken by ITV Board to not show the final episode of this gripping drama .
ITV have climbed on the back of non proven allegations that Noel Clarke has not conducted himself appropriately . I repeat, these are not proven !
Unless your are able to produce compelling evidence to the contrary ITV have followed the febrile, weak tree hugging, namby pamby viewers that have formally complained .
They are completely in the minority and yet ITV tamely follow this group of people and not the greater majority who believe that Noel is innocent, until proved guilty !
Shame on the Media stations and shame on ITV !

Desired outcome: Reinstate the final episode and buck the trend , show some backbone .

Read full review of ITV and 2 comments
Hide full review
2 comments
Add a comment
N
N
Nigel Morgan
, US
Apr 30, 2021 5:57 pm EDT

I have to agree with the above summation of what seems to be, 'trial by media'.
He who is without sin, shall cast the first stone. Be careful ITV, we live in glass houses.
My wife and I are angry that you have 'pulled the last View Point''. I'm sure you were
happy to commission the programme to begin with. Noel Clarke is a fine actor, who's
career seems in tatters. Just think of his family, they must be distraught at a son's
exposure. The hypocrites that awarded him a Bafta, are no doubt scurrying away.
I was innocently unaware that 'ITV Hub, is something that is paid for. I signed in,
believing it was an i Player. Once I realised I'd be charged for the disservice of your
Hub, I immediately cancelled by managing 'my account'. If you charge me for it,
I'll be complaining about it, to all I meet. You must forgive me, but I don't watch your usual
awful array of silly soaps. That is why I was surprised at the gripping clips of View Point.
Surely the allegations, must have been known before your screening of for once, a worthwhile
drama. Instead, you put on an emergency parachuted 'It'll be alright' sadly an insipid apology
for Dennis Norden masterpieces. Why can't you put View Point, FREE on an i Player. Making
people pay for your inconsistency. I guess it's a way to cynically squeeze money out of angry
viewers. Oh yes, Why when we telephone you, do you have a message saying basically, we're
not here, due to Covid. Then going on to ask if we know a persons contact details. If II had, I'd have
given them, my choice thoughts, Why do we have to add or subtract coded numbers, before complaining ? It looks like you're making it hard to complain. In this sick society, we can all be tarred with the same brush. Before putting out any further dramas, question all the cast, crew and caterers, in case they, alike us all, have skeletons in closets. This way, we can turn the channel to BBC 4.

D
D
DN037
Norwich, England, East Anglia, GB
Apr 30, 2021 11:13 am EDT

Noel Clarke, has not been proved in a UK court of law, but has been judged guilty by media and social media, where is the UK law that says you are innocent until proved guilty, .
We are seeing here the anonymous minority ruling the majority

ComplaintsBoard
P
7:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV This morning

I have always watched This Morning. I am 73 and found it excellent to keep me company during the lockdowns. I am writing to inform you that over the last month or so since Eammon and Ruth have been replaced with Alison Hammond and Dermot O'Leary the programme is going downhill. Alison is always getting things wrong. This morning the Vet had to apologise on her behalf for something she said about getting another cat when the lady ringing in was worried about her cat being ill. She gets people's name wrong on a regular basis. She is also very annoying as she is so loud and messes about before the breaks which we don't want to see. She talks over people all the time which is very rude. She is so bigheaded and makes a dreadful presenter. Bring back Eammon and Ruth!

Desired outcome: I would like someone to inform me that something is being done about this!!!

Read full review of ITV
Hide full review
ComplaintsBoard
J
6:41 am EST

ITV The way Alex beresford is treated

I find it very offensive that every time ITV have a discussion on race Alex is put out there . I find it offensive especially for him he's more than that ! You need to do better ! You've put him out there knows it wouldn't end well with Piers ! So then he has people writing disgusting comments all over social media . You need to look at what your doing because your part of the problem .

Read full review of ITV
Hide full review
ComplaintsBoard
R
11:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ITV Good Morning Britain

I am waiting regarding Piers Morgan's view on Megan Markle and the way he has been treated. He may be outspoken but very few people in the UK believed a word of what she said. It was all about attention seeking.

It's very sad but I think most people could write pages of reasons why this is so. She appears to be estranged from her family, few real friends and had she so she might not have been so lonely. Plus where was Harry through all of this - he is blaming everyone as well and he is the one who decided to bring Megan into the firm. Sad to say but I am sure they have lost what little support they had in letting the queen and royal family down and most of us want them to just go away. Plus she is an experienced actress and it looked very contrived.

In summary this complaint is the support of Piers Morgan and a complaint against his treatment even in this very sensitive Pc world we live in.

Desired outcome: Collate all the for and against complaints and publish

Read full review of ITV and 2 comments
Hide full review
2 comments
Add a comment
L
L
Lizzi Walters
gloucestershire, GB
Apr 01, 2021 10:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I and my family find Piers Morgan loud mouthed and offensive. He is extreme in his opinions and rarely listens to any other opinion over powering the speaker and dominating air time. His endless attack on Meghan Markle is deranged and as long as he is on the screen we will not watch. I found Meghan's presentation to be calm and honest, and it is about time that Harry & Meghan had the courage to speak out about the Royal establishment, that also isolated Diona and tried to silence her as they have tried with Meghan. They at no time attacked the Queen and there are huge numbers who support her and Harry. Many may like his unpleasant manner but many do not. please do not have him back on air.
Lizzi Walters

J
J
Jj Jj
, US
May 28, 2021 6:17 am EDT

Funny it's all come out was a typical Megan lie guess your one of them who wants freedom of speech taken away nazi state

ComplaintsBoard
K
11:52 pm EDT

ITV piers morgan

Piers Morgan is a zenophobic, racist, man who is an National embracement to Britain. Thank-goodness you are rid of him. He is tone deaf and has no place as a British National Television stage

Read full review of ITV
Hide full review
ComplaintsBoard
S
7:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ITV Morning Show with Piers Morgan

The appalling treatment of the weather man prior and after storming off the show !
Preceded by the sexist demand to showing off of female presenter.
I know Mr Morgan was friends with Harvey Weinstein but is there any need for ITV to allow him to copy that behaviour.
The man is turning into a TV bully and anyone who disagrees with him is simply shouted down.
Because he couldn't brow beat Alex he simply storms out ?
Shocking behaviour today on all counts

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lizzi Walters
gloucestershire, GB
Apr 01, 2021 10:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

agree thank you for above

ComplaintsBoard
M
10:58 pm EDT

ITV GMB Piers Morgan

Piers Morgan needs sacking, how did you cancel Jeremy Kyle because of suicide and then keep pier on as he belittles and denies someones suicidal thoughts? You let him use GMB as a platform for his own personal vendetta and let his spout things that are disgraceful whilst having a new mental health campaign. Double standards, get rid of him.

Desired outcome: Sack Piers Morgan

Read full review of ITV
Hide full review
ComplaintsBoard
J
3:19 am EST

ITV Good Morning Britain

There is so much rubbish on Good Morning Britain.

Piers Morgan never allows anyone to speak and shouts above them.

Susannah Reid is not knowledgeable on may political and historical issues.

The Thomas Merkle interview was so biased with a person who has made money out of his daughter and continues to do so. Not one word can be believed. He actually appeared drunk.

Can we stop having such rubbish interviews.

Desired outcome: Stop broadcasting rubbish interviews

Read full review of ITV
Hide full review

ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact ITV customer service

Phone number

+44 344 881 4150

Website

www.itv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ITV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ITV Customer Service. Initial ITV complaints should be directed to their team directly. You can find contact details for ITV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ITV. Discuss the issues you have had with ITV and work with their customer service team to find a resolution.