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1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ITV reviews & complaints 476

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Newest ITV reviews & complaints

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L
8:38 am EDT
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ITV lack of action or updating

On the 27/8/2018 I submitted a complaint to itvcustomer services regarding an episode of loose women when Shelly Hewson was presented with a cake by a scantily dressed man, whereupon she began chanting 'get them off'.
Not one of the loose women panel challenged this behaviour but appeared to find the whole thing hilarious, even though they continually fight against men doing such things to women labelling it sexist behaviour and sexual harassment.
I requested views on this from customer services who whilst acknowledging my email have, over a calendar month onwards, failed to respond.
Why have the itv set up such a service if they fail to respond t o complaints.

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1:37 pm EDT
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ITV dementia advert..

Seeing a baby swimming, and almost drowning, and crying under water was disgusting.. What the hell has that got to do with dementia, my dad died of dementia, seeing that was distressing, and an insult to people who have dementia, and who have lost people to the cruel disease, that ad has nothing to do with dementia.. And who ever dreamed up such an ad must be sick.. I hope others complain about this to stop the ad being shown on TV again..

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J
2:11 am EDT
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ITV xfactor

The Audition of Scott Wilkes was faulsified there was no terrible silence in fact the crowd went mad and after the audition simon said he couldn't judge Scott and to come back tomorrow with another song ayda said I don't know about me and mrs none it was nearly me and mrs Wilkes so you can imagine our shock when we seen the X factor show xfactor has set Scott Wilkes up to fail shame on you xfactor I hope Scott gets justice

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Hilabaloo
, GB
Feb 20, 2019 12:12 pm EST

I want to complain about kay and Janet’s take on the Loose Women today regarding the stripping of the British Citizenship for Shamina Begun. I felt sick at their comments when so many people have been beheaded by Isis and the sickening outcome of the Manchester bombing. These people sadly had no choice. Yet today we sat as viewers of this programme and were subjected to the comments of these two on the Loose women panel. I certainly did not appreciate what they said and sadly I’m sure the families of those who lost loved ones by Isis where highly insulted. I’m shocked and I think Kay and Janet need to apologise to the families who suffer to this day. How hurtful to them.

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D
4:05 am EDT
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ITV emmerdale/lauchlan storyline

Where do i start...apart from making a mockery of how the Police would handle a murder investigation by letting the accused dictate to them . The way the officers conduct the enquiry is laughable dont see any interrogation here...want to speak to your girlfriend ...ok here you go... If thats the way its handled then its no wonder the villains are winning and the victims are suffering. STUPID script . The writer should be sacked.

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S
2:43 pm EDT

ITV Bailes sentencing

Can I just applaud Emmerdale for the storyline around charity's historical abuse, it was played out very well until the sentencing.

Can I just say that I know it's a soap and things are stretched baddies like bailes DO NOT ever get 30 years for the offenses he committed in the real world.

I have been a police officer for 22 years and Emmerdale has embellished that sentencing beyond belief. Most murderers only get 30 years. It's really misleading to real victims of these kinds of offenses some hope that their suspect would get a like sentence for the same or similar crimes.

Shame on you Emmerdale for messing that bit up 🤬

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H
2:10 am EDT

ITV breastfeeding support

This woman is clearly not up to date with anything to do with breastfeeding. I think it's brilliant that you're trying to help women to breastfeed but please have somebody on that actually knows what they are talking about! Giving out false information like this is doing more harm than good and sounds like information that was given put 20+ years ago when women were told the wrong information and never succeeded to breastfeed. No wonder breastfeeding rates are so low with supposed 'experts' like this. If you want to give people correct information then get an IBCLC on that knows what they're talking about rather than a midwife that isn't even practicing!

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G
3:35 pm EDT

ITV coronation street 12/9/18

How dare these two episodes be aired with a cheap, nasty, vile story line involving Liz and Jim's daughter.how many parents do the writers and producers think watched this and had awful memories of still birth or their baby dying soon after birth.this story is disgraceful and the soap has stooped to a new low depth now.I feel along with others that an apology be made and this disgusting storyline be cut short before it gets any worse.

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C
5:04 pm EDT

ITV goodwood revival

My father & I looked forward to watching The Good Revival on ITV, we are both keen on motorsport . The coverage on Sunday evening, you had 2 presenters who had no idea & failed to present the event of racing, only to present the fashion . You broadcast a 45 minute race, then more silly chat, about fashion . The second event showed another race with similar cars . Then a highlights race, . Tonight, you were on air for just over 10 minutes before you showed any track action, just more silly fashion chit chat . You then showed clips from Sunday, including silly interview with C. Evans ..., when we could have been watching some racing .. The Revival is about motorsport in the past at Goodwood, could we please see some, .

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E
2:29 pm EDT

ITV latest storyline re liz and jim

It is extremely upsetting and ridiculous to imagine a child would ' appear from the dead' if any of the writers or producers had ever been through the absolute trauma of a still birth this storyline would never have been considered. Millions of women have and believe me it never ever goes away. This is the most stupid thing I think this program has ever done. And after watching for my whole adult life I never will again.

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S
2:02 pm EDT
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ITV the x factor

I was very saddened and appalled by the reaction of some of the judges and many of the audience to one of the acts on last nights X Factor programme: Saturday 8th September 2018.

A 42 year old Eastern European - outwardly very 'camp' - performed a cabaret-style song, accompanied by a small group of mainly young male dancers.

The performance was undoubtedly sensual and quite homoerotic (as is much cabaret) and was, in fact, very interesting, entertaining and of some quality.

The response of the audience, however was quite shocking. The X Factor public is often very enthusiastic about show-style songs, and normally very accepting of gay men. But last night there was a different reaction. The man was booed, ridiculed and his act then subsequently labelled as 'weird' by at least two members of the panel.

What was going on?

My strong sense was that there was a strange mixture of both zenaphopia and homophobia: both his overt sexuality, his serious performance and his being outside of the more normal British camp send-up approach was too much for most present. Many in the audience were seen by us, the viewers - to show distaste. And this was further compounded - which I found deeply offensive - by some on the panel proclaiming him 'weird'.

The most offensive here was Louis Tomlinson. And the person who tried to salvage the situation and confront the audience's prejudice was Robbie Williams.

The judges of your programme have tremendous power to influence a very wide section of the live and viewing public. The ITV and their employers - in this case the judges - surely have a serious responsibility to present an image of inclusiveness, diversity and tolerance. Especially in the such divisive times we find ourselves in.

Instead of this they semi joined in - matching the rejection showed by the audience for the 'other'.

This is the first time I have ever written to complain about a TV programme.

I very much hope you will take my comments seriously and consider the offence you have caused. I am a hetrosexual woman and felt completely offended. How people of different sexual orientation felt I can only imagine.

Sincerely - Sue Herrod

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J
8:34 am EDT

ITV loose women

I think ITV is grossly underestimating the extent of dissatisfaction amongst the fair minded THINKING public NOT trolls who have complained about the Loose Women episode where Kim Woodbine was heckled and ridiculed so sickeningly by GROWN WOMEN who should know better! ITV has in its dismissive response made itself equally culpable. This programme is NOT a representation of caring society, I am myself a 53 year old woman and in my 53 years I have learnt compassion, understanding and DIPLOMACY. It makes me feel enraged and quite frankly sick that ITV have ALLOWED this to happen and obviously sided with the bullying perpetrators.AT YOUR PERIL ITV, YOU UNDERESTIMATE THE VIEWING PUBLIC. I shall now because of your statement boycott ITV and wholeheartedly support any campaign against you and this vile programme because in a democracy we are allowed a voice AGAINST INJUSTICE.

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C
11:42 am EDT

ITV itv integrity

I bring your attention to the Loose Women incident earlier this week where several of your hosts verbally attacked and ganged up on Kim Woodburn (a 76 year old lady).

Then again today it has been exposed in the press that Roxanne Pallett accused Ryan Thomas of physically assaulting her in the Big Brother reality TV show.

Is this the route ITV is heading, endorsing such people.

I for one will no longer watch your channel until this has been resolved.

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L
12:16 pm EDT

ITV loose women

Itv should be ashamed of their broadcast of loose women yesterday. They allowed a group of women to gang up and attack another person. Trying to put her down argue and talk over Kim was completely unacceptable.

She was trying to talk and get across her views while being almost constantly talked over my Janet and the Linda Nolan throwing insults.

Surely itv has a duty of care to the people they put on the show and should of not condoned or allowed a situation like this to happen with Janet dressed as a judge as they attacked her.

Surely the show is meant to be about impowering women and making the world a better place not having a bunch of washed up x stars attacking someone.

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Dickmoline
, US
Apr 07, 2021 2:20 pm EDT

My name is Dickmoline Njue Mugushu and I agree.

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Michelle Burrows
, US
Apr 07, 2021 11:53 am EDT

Empowering women, advocates for mental health, I am disgusted, certainly won't be watching again! TV as of late has been enough to put you on depression tablets for life never mind anything else. I am putting a bigggggg complaint in! You have portrayed one picture to me, a bunch of washed-up stars, capitalizing on people's weaknesses.

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J
6:03 am EDT
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ITV loose women

I am lodging a complaint against that fiasco of a show called a Loose Women yesterday, in which an elderly woman..Kim Woodburn... was baited, bullied and treated absolutely appallingly, by both those horrible Nolan sisters, as well as the stupid stunt by JSP masquerading as so called judge.. not the time to joke.. not to mention the audience clapping the vile Colleen Nolan for her disgusting baiting of Kim. The woman was extremely upset, and for itv to allow it to carry on airing was shocking. I felt really upset for Kim, a woman in her 70s who had an horrific childhood
which has clearly affected her life, seeing her being goaded and ganged up on by this lot, especially the (hated by the public) Nolans was one of the hardest things l have watched.
Something HAS to be done, the vile twosome cannot be allowed to work in tv again. Linda and Colleen Nolan are not liked by anyone apart from the suck ups at itv, and people are sick to death of it.
Get some watchable and decent people on, or bin it ASAP please, we have all had enough.
To say they are anti bullying is a complete insult to all victims, and whoever is behind the scenes on this show needs a reality check. No one wants to watch this. So PLEASE get this sorted once and for all and an apology to that poor woman, as well as all of us, appalled and upset by the bad behaviour of two vile women who shouldn't be anywhere near a vulnerable person. Ever.

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Auntiecaz27
, US
Aug 30, 2018 9:06 am EDT
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I am complaining about loose women yesterday show that Kim was bullying and calling names to Coleen Nolan and her sister Linda Nolan was backing her up and then she had go at Linda Robson said what she said and Coleen Nolan she doesn't deserve to be sacked because the show and she didn't know what guesses to be on the show and it wasn't Coleen that invited her on show the producers told who is on the show and I don't want COLEEN Nolan to be sacked Kim whated her to be sacked but is not up to her is the show and is not Coleen Nolan fault anyway she standing up for herself and her Linda is backing her up please don't let her go please

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B
4:22 pm EDT

ITV emmerdale

The Lachlan story line is so far fetched ridiculous and boring

You must have lost loads of viewers you have certainly lost me and my family

We all think it's pathetic

Why do soaps have to mirror each other

Get a grip it's even worse than Corrie

Also why are you trying to make it as depressing as eastenders as with the Chas and Paddy storyline

Viewers want some happiness not all doom and gloom

I get that situations / issues are important but just for once can we have a spell of positivity and happy endings !

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2:35 am EDT
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ITV coronation street

Hello, actually this isn't a complaint, I just didn't know where to place this suggestion.I watch coronation street and had the idea that Roy should start to provide reusable cups and insist his customers use them, if they do they get reduced tea or coffee .I do see slot of one use cups on the programme .I feel coronation street adreesses lots of issues and has a massive influence and this one thing could help save the plant

Rache peck

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K
12:55 am EDT

ITV breakfast news

I watch the breakfast news in order to find out current affairs and national and international news.
What I don't want is to have news readers opinions forced on me and to hear presenters talking over their guests because they don't agree with what their guests are saying.

Can you please inform me how this can be a subjective reporting of news and why I should continue watching ITV?

Every single presenter I listen to cannot wait to share their views at the expense of their guests and it's exhausting trying to pick out fact from opinion. Also, it's very bad manners to talk over anyone.

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6:02 am EDT

ITV stacy solomon on big star little star

How low can you get? stacy discussing ;her personal habits was disgusting, I was watching this with my grand daughter as the first series was very good and entertaining, we switched off as soon as possible, this is not what a family want to be watching there must be other artist you could have who have some self respect and standards, apart from how she looked even my grand daughter (11) commented on her strange hair or was it a mop? very disappointed in the new show, people's bodily functions are of no interest to the viewer who has certain standards of good behaviour, I am sure you will reply with how many people enjoyed this which is even more worrying about what is happening to the world, standards will only get worse whilst you encourage this behaviour by employing this sort of guest.

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4:35 am EDT

ITV x factor auditions 2018

Hello,

This complaint is about X Factor 2018 auditions. We spent a fortune last week heading down to Wembley stadium for X Factor auditions after four months working closely with a researcher only to be old last minute after filming all day that there not seeing anyone else and we cant sing in front the judges. After months of preparation investing time, money and energy feel very annoyed. Attached you will find email from researcher stating filmed audition.

This is our complaint titled Official Complaint we sent to ITV, Thames, our researcher and other X factor team members to pass on:

Hello,

This an official complaint about X Factor Auditions 2018 held at Wembley Stadium on 22nd July.

We know you may not be able to do anything but if you could pass this on would very much appreciate it.

We have to stress how very annoyed we are with last Sunday 22nd July.

1. We had to fork out more money to get another outfit just in case we couldn't use the outfit we came in which was not even needed.

2. We invested a lot on our image getting nails, hair done and outfit.

3. We was going to do our next music video for our next release but have had to put everything on hold because we have invested our time money and energy towards this day.

4. We have spent a lot of money on taxi fair getting to the venue and back.

5. We was going to use our own backings for covers but have had to buy them off the suggested websites instead for no reason.

6. Sapphire booked 3 weeks off work as email stated to keep dates available and has now used up all her holiday for no reason and can't get her holiday back.

7. Jade quit her job because she couldn't get time off work and has been doing voluntary just because she wanted to focus on the show and getting a through.

8. Audition dates should have been given in advanced so other family members friends could have planned as well as ourselves.

9. We had to spend time writing our lyrical cos to our songs and we had to do it quickly and we was not happy with our writing as it was messy.

10. Got there very early about 8:10am was waiting to perform all day was told by production staff we was due to be on in first half and got turned away last minute telling us there is no more space to see anyone.

11. Pre-booked taxi to and from venue which is £110 each way as soon as given date, so all that money has gone down the drain and you can understand how very angry are coming all that way to not perform on stage.

The crowd lining up was rooting for us and really excited to see us perform, whilst shooting with production we had a lot of people ask us for a picture.

We think it's a huge amount of our time wasted filming all day and a huge disappointment to the audience who couldn't wait for us to perform.

We hate letting people down when there is a high demand there.

We got a long so well with all the team working behind X Factor and did a lot of work with them which would have been good for the show and really enjoyed our time filming.

We just was one step closer to smashing it on stage and getting our reputation back and that was the whole point of the day else we wouldn't have came if we felt we couldn't take rejection.

It just feels like a complete waste of time after we have been rehearsing solid and preparing ourselves for the past few months.

We just feel like it's been a complete waste of time so we would like all videos of us not shown on TV including ones of us in background, a full refund on travel expenses to Wembley Stadium and back as it has been a complete waste of our day, money down the drain, time and effort.

Regards

Jade & Sapphire

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D
1:06 pm EDT

ITV itv evening news

At about 6:50pm today on 24th you ran a story about the hot weather and to illustrate you included a piece from Clacton on Sea. At the end of the piece there was a shot of a young boy from the back wading in the water holding sunglasses. He was only wearing long shorts that were wet, clinging to his body and appeared to have dropped down revealing part of his behind. As a mother of two boys I was appalled by this. However innocent you may have thought it to be you exploited this child and, in my opionion, inadvertently sexualised him by showing him with his clothes not properly covering him. Did you ask his parent/guardians permission to use this image or just decide that it was the right one to illustrate the high temperatures etc.? Couldn't you have used a different image where the the child's "butt crack" was not showing? Take responsibility for your reporting and not advantage of others. This should not happen again.

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Update by DeeRee12345
Jul 24, 2018 1:07 pm EDT

At about 6:50pm today on 24th you ran a story about the hot weather and to illustrate you included a piece from Clacton on Sea. At the end of the piece there was a shot of a young boy from the back wading in the water holding sunglasses. He was only wearing long shorts that were wet, clinging to his body and appeared to have dropped down revealing part of his behind. As a mother of two boys I was appalled by this. However innocent you may have thought it to be you exploited this child and, in my opionion, inadvertently sexualised him by showing him with his clothes not properly covering him. Did you ask his parent/guardians permission to use this image or just decide that it was the right one to illustrate the high temperatures etc.? Couldn't you have used a different image where the the child's "butt crack" was not showing? Take responsibility for your reporting and not advantage of others. This should not happen again.

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ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

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