ItsHot.com review: 10k gold franco chain 3.5mm 28”

Sorry but this customer (Michael Soear) is simply delusional. Here are the facts:
1. the chain is not even 35 grams but 39 grams.
2. this chain can not be found anywhere online for $600 (currently gold is at $1300 per ounce, thats $17.4 per gram for 10k gold)
3. customer paid us $1485 for a 39 gram 10k gold chain, that is $38 per gram for a Franco chain (this is a not a cheap chain to make), at $38 per gram it provides a great value and everybody is welcome to check both online and locally and see these chains are sold at over $40 per gram everywhere else.

This customer himself found online a similar chain but lighter, 11grams, selling for $440 (hollow chain), but he is not able to calculate that $440 for 11 gram chain is $44 per gram which is a lot more than he paid us).

This is a kid who refuses to do any research and just curses and screams and wants us to value the 10k gold Franco chain at $12 which is not possible. Management replied to his email and notified him that even though the chain was purchased in January 2019 (nearly 4 months ago), we would still honor our 110% best price guarantee and if customer can show us similar chain sold anywhere else for less we would credit his account. Instead he proceeded to curse and post online reviews as he was not able to find it anywhere sold for less.

By the way: our store is located in midtown of New York City, across Rockefeller center: 48 West 48th Street, New York, NY 10036, please look up in Google maps where it is. The store is also open Mon-Fri 11am-7pm EST so you can come in and look and purchase the merchandise we offer in person.

We have been in jewelry business for over 15 years and stand behind our products 100%. We also guarantee we have the lowest price with our Best Price Guarantee where we would refund you 110% of the different if you find a similar product sold for less. In this particular case the person just refuses to reason. The screenshot with email response from his customer is attached so you can understand

ItsHot Management Team