ITM Trading review: ITM trading sucks

My 1st email contact with ITM Trading was with Donna on 5 Sep 19. 40 days, I wired funds; 8 days later I had coins in hand.

After selling my home, I bought coins on 12 Aug 20, this time from Liz. She used deceptive sales tactics to manipulate me. She said I should shutter all debt including all real estate, rent a place, and other whacked advice except buy gold and hunker down. Rather than advise me to do wisely, she pushed hard while failing to say they were selling coins at a 40% premium due to demand. Not once did she advise me; it was greed and making a sale at my expense.

By 24 Feb 22, it had sunk in that Liz had sold me coins at an outrageously high, above full retail price. I was angry she duped me into buying rather than advising me that buying coins wouldn’t be wise. After the '20 debacle, I knew better than to buy any more coins from them. I began to liquidate coins as an investment decision. Only the '19 coins could be sold back because many of the '20 coins could only have been sold at a huge loss.

On 14 Jul 25, I asked Emma about a liquidation. Her email said I’d been moved to Ben who replied with a $211,834.08 offer, outrageously low given a recent 80% run-up in gold’s price. After I shipped coins to them, his updated offer was $4,001 less. When I objected, it was clear he could care less, hiding behind a “market shift” claim. Their Director of Client Experiences was no better.

ITM has no qualms about showing a customer's portfolio RETAIL values, giving false illusions they're worth retail or sellable at those prices. Retail values are next to purchase prices, giving illusions of unrealistic gains.

There isn’t a day that goes by that I don’t regret Liz manipulating me into the 2020 buy. Hers was a cascade of lies, deceit, manipulation. NO ONE should have to relive my experience. ITM is disingenuous at best and liars at worst. I unreservedly discourage anyone from doing business with them. If I could give negative stars I would.