ipsy
Reviews and Complaints

Ipsy is owned by Personalized Beauty Discovery, Inc in San Mateo.

The phone number they list for Ispy Customer Service has a recording that says this number is no longer in service.

Ipsy also does not list an email for customer service, so you cannot contact them regarding shipment errors, refunds, or account cancellation.

Not sure why they are making it so difficult to reach them? They need to provide correct contact information.

I never ordered any products from ipsy but I've received 2 bags anyway. I got a full bag of products last month and today I received another bag. I've checked my credit card statements to make sure there was no charge -- and there isn't one. I've never ordered, so can you please remove me from your list? Thank you. Barbara Billitzer. 444 Via del Foro Drive, Henderson, NV 89011

Hi,
i cancelled monthly subscription for ipsy last month but they still charged me $27 . However, monthly subscription for ipsy glam bag is $10. There is not a valid phone no or email that i can contact. I called a no i found on web but it says its not a valid no. Extremely disappointed with ipsy and will ask everyone i know to unsubscribe. There has to be some ways to contact the company . Havenot dealt with such useless buisness ever.

I looked on my credit card statement and saw that Ipsy charged me twice on 08/01/18 and twice on 10/01/18 and never received there products. I don't even want their services, I just want my money refunded back to me. I reached out to their only means of communication which is there customer service support email address on 10/03/18 and have only received one email shortly after that asking for the first 6 digits of my credit card. Since then I've emailed them back several times and have heard nothing from them. We're approaching November 1st and I'm afraid of not only NOT receiving my refund but of also being double charged yet again.

No one will cash the check I received back for the purchases that I made. Not even the check cashing places because they only except checks that are 10 to 12 days old. I have called Etsy.com to no avail and I have contacted their primary company which is personalized beauty Discovery, Inc. I have these checks and I have made purchases; yet, I cannot cash the checks anywhere. No one will return phone calls, the bank will not contact the company, and no one returned emails. This company should be investigated for fraud.

After subbing to Ipsy for YEARS, I paused for a coupke of months due to moving and did not want to miss any bags in the mail during the move. The month I paused was June (for the July bag) and July (for the August bag). On August 6th I got a charge for $30 on my card (the subscription is $10 monthly). I emailed Ipsycare multiple times and they claim they cannot find the charge on their end. I sent them a copy of the charge, part of my card number, my Paypal(? Not sure why that was involved) info... Still nothing. THEN I tell them to cancel my sub altogether because I have no time for this nonsense again. It is still showing as active but paused. This is RIDICULOUS!

I was supposed to receive my flame bag for may on the 19th it is now the 24th of may and nothing. I have written to the Ipsy care email 3 times with no responses back. I either want my money back or I want my bag! This is only my third month dealing with them and the first problem. There is no number to be found to call only the email and you don't get anywhere with the emails.

I used to often recommend this website to my female friends, I considered it comfortable and interesting. The products were always nice and easy to use, good quality and condition.
However, 3 boxes in a row contained a terrible stuff and I started to think that I had to unsubscribe. It's all because of quality.
Yesterday I received the last box from them ( I no longer need them) and some items were terrible, small and hard to use, plus their condition left much to be desired. It's not what I want to pay for. Excuse me, but all of these terrible items are good only to be thrown away.

So I was charged for an Ipsy bag but never got it and I'm pissed because Ipsy won't let me change my password I put ever current password I could think of and it still won't let me change it I'm highly upset rn and I signed up a month ago this place is going to get a bad review from me if I don't get my Ipsy bag and I've been waiting for too damn long

I never got my November bag and my bank acct was charged. My email is [protected]@gmail.com my name is Trisha marlatt. My address is 511 N Turner St apt 1 Ada, Ok 74820 my phone number is [protected]. I think it may have tried to deliver to my old address.
My( OLD ADDRESS was 36533 Julie rd wewoka, ok 74884). Can you please resend my November bag to the correct address. I updated in ipsy and my email said it tried to deliver to old address and was returned.

I typed in my address when I signed up but spell check kicked in and sent it to a different address. I re typed in the address and saved the changes. I did not receive the November ipsy bag. I'm looking forward to receiving ipsy, I just paid for my November bag and I didn't receive it. I do know this is my fault I just would like to know what you can do on your end. Thanks so much!

I'm going to report this to the police if this doesn't [censor] change. I cancelled my subscription over three months ago and im still getting charged the $10 every single month. This is my 3rd complaint and I swear it happens i'm taking this to the police. Cancel my damn charges now. This is completely ridiculous and the fact that ipsy doesn't have a customer service number is completely insane. Worst company ever and I will never reccomend it to anybody. Fix this now before I get the law involved.

I have 2 subscriptions. Havent recieve either one, the money was taken out of my account.i want to cancel and either get my bags for this month or get my money back.this is the second time that i dont get my bags i have had ipsy for about two years if not longer .i have a bag for diana berumen and one for claudia berumen. Please let me know asap what gonna happen with this problem.

I paid for my ipsy bag on time, no issues with the billing but for some reason I have no received my package. I began to track it on fedex and the package was supposed to be here on the 14th. It is now the 21st and I still have not recieved my package. I checked back on the fedex tracking and it says my package is “pending”. Therefore it went from the 14th of October to now pending. I’m not sure what is going on.

Hello. I just received my Ipsy bag. Two of the products had spilled and destroyed the other contents of the bag. The bag itself is also damaged. The powder is ruined due to the serum spilling everywhere. The Marc Anthony Hydrating Cocont oil and Shea Butter serum is what spilled the most. There is nothing left in the bottle. The Hey Honey concealer also spilt, damaging the inside of the bag. The spills caused the rest of the items to be covered in product and compromised. The bag is also covered in serum. Everything is unusable.

I have been a customer for over 1 year, and suddenly I started checking my bank statements and realized that I have been charged double for ipsy for the past three months . Which includes August, September, October. I don’t understand why because I only have one subscription and only receive one glam bag. At first I thought it was maybe a mistake on the bank, I called my bank and they explained to me that I have to contact ipsy first because they are the one that are charging me incorrectly .

I tracked my ipsy bag to see where it was, it said it was delivered but I never got it... it's not in my mailbox, I checked my whole house, asked my parents, my little brother, even went to the neighbors to see if it got put in the wrong mailbox.. it's no where to be found. My mom received hers, and I checked her package and it had her name on it. I'm not sure if maybe there was an accident and it just says it's delivered and it's really not maybe? But I don't know. I just really want my bag because I do a review on my instagram and I'm just really excited to do the review but I cannot because I don't have my bag. Thank you!

My product came in damaged. The oil that came with this months kit got into everything, the oil is completely out of its container. The mascara and mask are fine but the eyeliner seems to have fallen off and has no tip.
The oil stain on the paper underneath is a little clearer.
I understand these things happen.
I just need a replacement.
How can I recieve a replacement?
Where can I end the damaged products?

Thank you! 😊
-Stephanie

I am canceling my subscription because my ma delivery person opens my pouch before she puts it in my box and she has also opened several of my products. Therefore, As of today I am canceling my orders for the future. Also, in this order I received a brown mascara that I cannot use because I only use black. I want a return message acknowledging my cancellation.

I ordered ipsy glam bag service for my daughter Nov 2016 for a Christmas gift for 2017 It is now oct 2017 and my debit card was charged 110 again without me being notified.
My daughter has enjoyed receiving her glam bags this year, but didnt want to continue her subscription.
She cancelled her account and it said her subscription would end oct 2018. I want my money back.