My parcel was lost and I got the refund but for an incorrect order
On the 26th of June, I wrote the following review on Trustpilot:
My parcel was lost and after 22 days, the progress is just "in investigation". I am really disappointed about the delivery and customer services as well as the efficiency.
UPDATE 1 (the 27th of June):
On the 21st of June, I was told by the Customer Service,
"This is still being investigated, can you please get back to us mid next week if you haven't heard from us."
I left my feedback on the 26th of June and got the reply on the morning of 27th informing that my order had been refunded.
I was happy and I sent a message to Customer Service team to check the refund but was told,
"There is an investigation still ongoing. Until it is not solved we can't unfortunately refund your order. I'm sorry for it."
On the afternoon of the 27th, I did get the refund but was for incorrect order. My lost order is [protected], £52.80. But the refunded one is [protected], £28.80.
UPDATE 2 (the 28th of June):
I contacted the Customer Service on the 27th to correct the refund. But got the following reply:
"Thank you for getting in touch about your order [protected].
Unfortunately, we are still investigating the question regarding your order [protected], which is why the refund for this has not yet been processed. As soon as we have a response from Royal Mail, we will contact you."
I do not think it requires three to four weeks to contact the Royal Mail. And contacting the Customer Service by leaving a message on the official website is totally useless. I can only write my review here, which is the only way for me to get my money back. It has already been one month since I placed the order!!!
Now, I just hope you can correct the refund, not for order [protected], but for [protected].
My review seems to be very rude to you. But it is my true experience and I am really disappointed.
PLEASE NOTE: I DO NOT DESERVE TO LOSE MY MONEY FOR YOUR MISTAKE.