The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Hi
I called in to reserve a upgraded room and I was told to come in the following day before 7pm to complete my reservation. When I went to the office to complete my reservation, the lady in the office booked me for a renovations room not the upgraded room. So, that is the first problem. I accepted the room because she said that's all was available. When I got in the room I noticed roaches in the shower room and by the kitchen cabinet on the floor. I shouldn't have to kill roaches at a hotel.
InTown Suites customer support contacts
Thank you for choosing InTown Suites. To resolve all guest concerns, contact us directly at www.InTownSuites.com, at the bottom of the page click “Customer Feedback Form” and complete the template. You can add photos and videos if needed. Be sure to check your “spam folder” as many responses are delivered after sending/responding. Responses are sent within 72 business hours of receipt. If it is an emergency please contact the manager on duty at your property.
Resolved
This complaint has been resolved automatically due to user's inactivity.
0 comments