Intercape review: Complaint for discomfort travelling by ur bus

Good day Sir/Madam

I would like to lay a complaint against Intercape and Eagle line for the delaying times. On the 18th of March I booked Intercape that was supposed to leave from Mthatha at 19:20 pm and arrived in Johannesburg at 8:00 am, but we left Mthatha at 21:00pm and arrived in Johannesburg at 11:30 am with no explanation, when I tried to ask the bus drivers the were so rude and gave me no explanation except shouting at me. Same experience with Eagle Liner I was supposed to leave Bloemfontein at 23:45 but I left at 01:00am and was supposed to arrive in Mthatha at 80:00 but arrived at 11:00 instead. The bus was in very bad condition the outside looks and inside was overloaded with chairs instead of 4 chairs in a row like 2 chairs in the side and the passage in between instead there were 3 small chairs on the right and 2 chairs on the left that made it difficult to pass through the passage because it was too small, and it also made it difficult to seat 3 people because chairs were too small you can imagine people coming as far as Johannesburg in such state people were falling especially those seated on the sides. Intercape toilet was stinking and filthy dirty and there was no toilet on Eagle Liner.
I was so surprised by people to see that they are acknowledging the treatment they are getting on these buses because they are afraid of voicing out.

Hoping to get response and actions to be taken on this matter people cannot be treated like this.