INTEC College
Reviews and Complaints

I don't why this college is still opened because they never attend to anything. I registered for my little sister in March 2022 and paid R3500 registration fee. During the registration everything was smooth and the student advisor kept on following up with everything until we paid for the registration and he disappeared into thin air. I called several times and no one was picking up the phone I tried sending emails and no one was replying to them. When I filled in the form I ticked on the part where it says I'll make a direct deposit to the college and left the part where it says they'll debit my account. I was tricked into giving them my account number because I remember telling Andre that I don't want them to debit my account. He agreed that they won't debit it but they needed my banking details. I gave them my other bank account details which I was saving on it. To my surprise every month my bank account was debited until my funds were insufficient. I stopped transferring money because of that. I started making a direct transfer to the college as we initially agreed on paper. I asked them to send me the statement to check how far I was with paying my debt. It took them about 6 months for me to get the statement and bill noticed something that I was charged R100 every month for direct transfer payments. Everything about the college is dodgy. I only had two lectures and I haven't got my books. It been more than a year and no one cares about me or even calling back to check if I did receive my study material.

I have been waiting for my assignment results for the past 7 months and when you call the call centre the agents are never willing to assist. I spoke to an agent named Funeka that said she will escalate the matter for me and i havent received any feedback. Today (26.06.2023) i spoke to a Sibongile Bhasela who was very unproffesional and rude who refused to put me through the supervisor and kept on going back on her word.

firstly what kind of call centre does not have a superviosor that does not take calls? secodnly how does one business have policies which they do not abide by? you tell us that when we need assistance we need to contact a student support agent which gets assigned to a student and then do not assign anyone to students.

Good day

i registered at Intec in 2019 and deregistered due to services not delivered.

the outcome of my deregistration was that i am due to recieve a refund of R5000, to date i have not received any.

i have called, sent emails, spoke to Team leaders, sent banking details as they requested but there is still nothing.

the last response i Have in 2021 was that i am in the refunds list

iwe are approaching the end of 2023, yes i still want my money

I registered to complete my N6 with INTEC early this year to write an external Exam. Since then I have been trying to reach out.. to get a tutor in order to prepare for my Exams, I have received no responses in the past 6 weeks... I sent emails to different Email addresses however no one has responded.

I even tried calling them on their number that is available on the internet but there is no response.

I am extremely frustrated and disappointed in their Service. I should not have to struggle this much when needing assistance, I am now in need of an Exam Time Table however I guess I will not get it as not one is responding to communication, I even tried Twitter... but still no one responded.

Hello Peter has countless other complaints such as mine for 2023 alone, please check this out...

In 2018 my husband signed up for a course at INTEC. The person assisting him guaranteed us that besides the study fees there were no further fees to be paid and that the full course was a little over R20 000.

We paid the deposit immediately and got a USB stick! We were expected to go and print all materials and purchase dozens of additional textbooks which we did not know about prior to this.

Then the first test comes up and there were no clear instructions on where to write, how to write etc. We contacted INTEC and were told that we needed to pay extra fees to write tests - PER TEST! Plus, exams also carried an extra fee of R500 or something stupid.

We requested cancellation immediately and this was NOT done! I have sent tons of emails and make calls and this has still not been resolved. It is now 5 years and this is still sitting on my credit record! What the hell is going on at INTEC and why are you so fraudulent in terms of being transparent with students?

Good day in August of 2022, I Masiane Cedric Tselane ID number [protected] registered with Intec College to study Gardening and Horticulture.

Since I have been struggling access the student portal because the systems say I don't have a password.

I have been sending emails and requesting assistance since August of 2022. Up until now I have not received any assistance.

what is really making me upset is that I keep receiving calls from the finance department of Intec requesting their payment.

If I pay, will be paying for what? at the moment I cannot even access the very same course that they want me to pay 4.

I feel this is not fair and this is the highest level of unprofessionalism I have ever met.

I studied with many distance learning institutes, but INTEC seems like they don't take their students seriously. The only the want is our money.

Can I please get assistance.

I WAS a student at intec studying a diploma in psychology. I completed my studies in December of 2022. It is currently almost June 2023, and I have sent numerous emails about my diploma that I have not yet received? I stand still where I am because of the lack of responsibility and communication from intec.

Not only that, payment has been deducted every month since I started studying at intec, a refund is supposed to be owed back to me since December of 2021? You are quick to ask for payment each month but there are no responses when it comes to questions our side.

I am disappointed with this institution, and their lack of communication.

I have been sending emails to get my results, all I got was that they awaiting on the HOD it is for months now and Shakier promised to assist me to no success. I am taking further steps with intec and the putrid service delivery. I will take Legal actions I do have paper trail and voice recordings. This is unacceptable. I will never study through intec or encourage others too there is no communication only the funds that I pay.

27 February 2023 I email the cancellation department to cancel studies, I was told that the cancellation will take 90 days, 90 days has passed. No feedback was send. I have phoned so may times to request feedback with no luck. Nothing has been done and no feedback has been given. I need a refund and this is effecting my credit rating badly. I need this cancellation to done asap

I would like to file a complaint against Intec College.

On 22 June 2022 they informed me that they owe me a refund of R5,279.00.

To date I have not received my refund despite countless e-mail messages to them.

I have sent e-mails messages to all the Intec e-mail addresses I could find.

I even complained on their FB page, but still they are ignoring my messages.

This is becoming tiresome to keep requesting updates and receive mails of promises that are not being fulfilled.

If there is no progress by 25th April 2023, we will be taking the matter the Ombudsman.

As promised

I apologize for any inconvenience. Please be advised I have prioritized this matter and will communicate immediately once feedback has been received from our finance team.

Apologies for the delay in response.

Please could forward updated banking details for Allcash Technologies.

I call and hold for long, I have requested several times for Craig or Shakier to contact me to no success, I am awaiting my full results statement and my Diploma. I have sent emails to both above mentioned. I will never study through this institute again the service is putrid and gets delayed for no reason and they want rating for surveys but there is no service from their end. I am very disappointed!

I enrolled an apprentice in a course on 20 September 2022 and the process was seamless. Subsequently the apprentice informed me that she had been enrolled for the incorrect course so 3 days after registering her, 23 September 2022, I requested my apprentice be deregistered and the amount we had paid be refunded. I was sent the cancellation forms and the address to send them to once completed. The cancellation forms were submitted on 23 September 2022.

Since then, I have sent more than 15 mails following up on the progress, I have laid complaints, I have tried to change the course as a means of putting the money to use but the course I required is not on offer, the complaints department has not responded to a single e-mail, the branches have not replied to a single e-mail, customer care has not replied to a single e-mail. I have been in contact with Saddick Williams who has at least answered my mails but has still not been able to resolve the issue and who then gave me the contact details for Student Service Supervisors Craig Aziz and Shakir Achmat who also have not responded to e-mails. Saddick had reported the problem to the General Manager who said a person named Ivor would contact me in 24hr and still I have not heard a word.

These are the contact details for people who have not even bothered to respond in any shape or form.

[protected]@intec.edu.za

shubnum.[protected]@icg.edu.za

[protected]@intec.edu.za

[protected]@icg.edu.za

Shakir.[protected]@icg.edu.za

You can be guaranteed that the non existent customer care will most definitely be hurting your bottom line as well as your reputation.

Hi , I am not pleased with your services , I have sent an email a week ago to Craig and Shakier to no success of acknowledgment of the email. I am still awaiting my results. I call and stay on hold for an hour before speaking to the student support which is also not very helpful! I will not advise anyone to study at this facility as the communication to all delegates are putrid and time consuming. I am really not happy with the service. Please ask Craig or Shakier for my contact numbers.

I am hoping that my complaint will be dealt with here as I have tried every possible means to get assistance from Intec but I am not getting the help I require

I have been waiting for my first year progress report for weeks and am not getting it, even though it was promised to me by a consultant.

I have signed up for my second year in the interim, however I have not received all my material and the consultant who I signed up with cannot advise on this or give me any indication of when my enquiry will get seen to.

Each time I phone Intec, I hold on for at least 25 minutes and often times get put on further hold when the operater does answer only for the call to be dropped.

Email queries do not get responded to

Good morning,

I have been battling with Intec college since 2021 till date. I registered for a course and after that I did not receive my study material mean while I was being debited every month. I wrote countless mails to let them know about this, I didn’t get help as a results I could not continue with my studies and write exams, assignments etc. I ended up canceling my course with them and kept having to keep reversing my money every month. I filled in all the necessary paperwork for them to cancel the course. Eventually they stopped debiting me but they never sent me proof of cancellation. This is affecting my credit score as it reflects negatively on my banking app. Also I now need to contact e credit bureau to clear my name and I cannot to this without the proof of cancellation. This has been an ongoing issue on emails for 2 years now. No one answers their mails from Intec and I’m now hoping that I’ll get help. I don’t owe Intec a cent I was never a student. I never submitted anything or wrote anything. They are making my life difficult at this point.

I have been requesting my diploma since May 16th 2018

Till today I have not received anything, nothing digital, nothing in the mail.

Please see below conversations via Email/Facebook I need to get this so that my company can verify my education and that I can further my studies. I want someone to contact me still this week and I want results

rongfully charged for an exam, been trying to sort out these problems since January

Good Day,

Can anyone at Intec please assist me with the following matters, as I have been trying since January to sort out problems with you, this is becoming ridiculous every week I have to phone, not getting hold of anyone who was dealing with this original problem.

Below you will see all the email correspondence regarding the original matter, now I have 2 other new problems that need to be sorted out ASAP

seems like the problem is still not solved and the following problems with Intec has also emerged:

1. The financing for my student loan was done on my fiancé’s name, he applied for a credit card and was declined due to the reason of none payments for Intec, so he had to call the credit bureau and they said it is a data entry mistake on your side, cause the account was closed (we didn’t skip any payments, have proof of that) and afterwards showing account is in arrears (after it was closed). We need a letter from Intec saying that there was no miss payments on the student loan and no outstanding fees

2. I tried to request yesterday for my certificate to be send to me as I have passed all exams in assignments, a lady Dezlyn called me back yesterday saying that I failed a subject, which cannot be true as I have all the evidence of assignments and exam results that I passed all subjects

3. WHEN WILL THE CURRENT PROBLEM AND THE NEW PROBLEMS BE SORTED OUT WITH INTEC – PLEASE THIS HAS BEEN GOING ON FOR TOO LONG, ALL OF THIS SHOULD HAVE BEEN SORTED IN JANUARY AS I FINISHED MY STUDIES IN NOVEMBER 2017, WE ARE ALREADY MORE THAN HALFWAY IN APRIL

From: Charlene ********

Sent: Monday, April 23, 2018 1:26 PM

To: 'Warren Dhelmini' ********

Subject: ******** 0231

Importance: High

Hi Warren

As per our telephonic conversation, please see all email correspondence below

From: Zane Johnson ********

Sent: Wednesday, March 28, 2018 11:07 AM

To: Charlene ********

Subject: Re: Outstanding Account for Student Number ******** 0231

Good Morning

Please be advised that your request for the exam fee reversal is in progress and should be completed by next week.

I will stay in touch with our credit department to ensure that it is prioritized.

Kindest Regards

Zane Johnson

______________________________________

From: Charlene ********

Sent: 20 March 2018 13:44:10

To: Student Support

Cc: ******** Thuliwe Mila; Zane Johnson; Austin Augustine; ********

********

Subject: RE: Outstanding Account for Student Number ******** 0231

Áfternoon,

It has been 15 days since I last received an email from anyone on Intec regarding the below emails of the outstanding amount incorrectly invoice to my name, when will this problem be solved?

I have finished my course, and would like this matter to be solved so I can receive my certificate and other documents from INTEC

From: Student Support ********

Sent: Monday, March 5, 2018 9:01 AM

To: ********

Subject: RE: Outstanding Account for Student Number ******** 0231

Good day Charlene

Thank you for your recent enquiry.

Please accept our sincere apology for the inconvenience caused.

I have forward your Exam Fee query to the Exam Department for urgent assistance.

As soon as feedback is provided you will be contacted.

Please contact us should your personal details have changed or if you require additional information. We look forward to being of service to you again soon.

Kind regards

Jo-Ann Williams

INTEC Student Services

Call Centre tel no: [protected].

Fax number: ******** (General queries).

Postal address: PO Box 19, Cape Town, 8000.

E-mail address: ******** (Assignments / tests).

E-mail address: ******** (General, account, study material and tutorial queries).

Our registration number is: INTEC College FET 00037 PA (You may verify this by logging onto the Umalusi website at www.umalusi.org.za )

Web address: * New!* www.virtual.intec.edu.za (Students: Update your own contact details, view your course details; print your own study programme; view your account details and print your own statement; retrieve your test results and check which tests have been received by the college; or log a Dial-A-Tutor query with us!

From: Student Support

Sent: Thursday, March 01, 2018 7:57 AM

To: Branch Requests ********

Subject: FW: Outstanding Account for Student Number ******** 0231

Importance: High

From: Charlene ********

Sent: 28 February 2018 06:41 AM

To: Thuliwe Mila; ********

********

Cc: Zane Johnson; Austin Augustine

Subject: FW: Outstanding Account for Student Number ******** 0231

Importance: High

Afternoon

I have been trying to solve double invoiced amounts on my account since December, till today after numerous emails this problem was not solved

When I started with Intec, I wrote the following exams in the following exam sessions

June/July 2016 – Business Communication – PASSED

October/November 2016 – Management – PASSED

October/November 2016 – Marketing Management – PASSED

June/July 2017 – Principles of Business Law – PASSED

June/July 2017 – Entrepreneurship – PASSED

NOW THIS EXAM I ACCIDNETLY REGISTERED FOR ECONOMICS, BUT AFTER NUMEROUS PHONE CALLS THE SUBJECT WAS CHANGED TO ENTREPRENEURSHIP

October/November 2017 – Economics – PASSED

October/November 2017 – Concepts of Management Computing – PASSED

So that is a total of 7 Subjects, all passed no rewrites, According to my statement and payments, my account with Intec should be Zero

BELOW IS EMAILS AND CORRESPONDENCE WITH INTEC AFTER THE PAST COUPLE OF MONTHS

From: Student Support ********

Sent: Friday, May 19, 2017 3:12 PM

To: Charlene

Subject: RE: CASE No: ******** 5

Good day student

Thank you for your email.

Please be advised, I have received confirmation from our Exams department that they will cancel the exam for Economics and register you for Small Business: Entrepreneurship as requested.

Also, your updated Exam Confirmation letter will be sent during the course of next week.

Kind regards

Student number : ******** 0231

Below is the screen shot of the exams invoiced to the student.

Warm Regards

Thuliwe Mila

Collections Clerk

E-mail: ********

Tel: ********

From: Charlene ********

Sent: 12 January 2018 11:34 AM

To: Thuliwe Mila

Subject: RE: INTEC ACCOUNT/ ******** 0231

Importance: High

I am going through my statement now, and I saw that I was invoiced twice for June/July 2017 EXAMS

Good Day Zane,

Student number : ******** 0231

Kindly assist with an exam fee query, student was invoice twice in June where’s she registered for 2 exams but was invoice for 4 exams, please assist further to reverse the outstanding exam fee on the account.

Thank you.

Warm Regards

Thuliwe Mila

Collections Clerk

E-mail: ********

Tel: ********

From: Charlene ********

Sent: 12 January 2018 11:17 AM

To: Thuliwe Mila

Subject: Account for ******** 0231

Importance: High

Please see email below for exam confirmation for November 2017

Registered for the June/July exams in March, the exam fees were added to my account, I received a phone call from accounts that after the last debit order of April my account was outstanding R206.00 and that I must pay this amount EFT is Intec is cancelling the debit order on my boyfriend’s account

Above is the payment for the R206.00 and also the payment I made for November examination

Good Morning

There is an error in your statement, please see below proof of payments for last 2 exams written in November 2017

From: Sasha-Lee Lewis ********

Sent: Thursday, October 26, 2017 10:27 AM

To: ********

Subject: ******** 0231 Exam Confirmation

Good day Mrs Charlene Van Heerden

Please find below confirmation for the November 2017 exam session.

******** 0231

Economics CU-70 16/11/2017 09h00 3 Hours

Concepts of Management Computing NP-35 13/11/2017 14h00 2 Hours

RANDBURG

NG Church Linden

44 5th Street

(Between 3rd & 4th Ave)

Linden

2195

Kind Regards.

Sasha-lee Lewis

From: Warren Dhelmini ********

Sent: Monday, April 23, 2018 1:21 PM

To: ********

Subject:

Kind Regards,

Warren Dhelmini | Student Advisor

Call: [protected]

E-mail: ******** | www.intec.edu.za

5/24/18, 10:31 AM

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

Good Day Please provide me with your student number to enable me to assist Regards

8/23/18, 2:41 PM

You sent

Hi, as per the above conversation, I still have not heard or received anything regarding my certificate, can you please assist

10/31/18, 7:22 PM

You sent

Intec please assist finished my course and exams in November 2017 requested earlier this year for my certificate, you said it will take a couple of months for it to be processed, now we in November 2018 and I still have not received my certificate and portfolio

11/1/18, 7:41 AM

You sent

Intec please assist finished my course and exams in November 2017 requested earlier this year for my certificate, you said it will take a couple of months for it to be processed, now we in November 2018 and I still have not received my certificate and portfolio

Attachment Unavailable

You sent

[protected]

11/1/18, 8:36 AM

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

Good Day I will be in contact with you shortly Regards

5/2/19, 1:51 PM

You sent

Can you please assist me with the following matter. You guys mailed my diploma on the 26th of February, up and till today it is saying on the post office track and trace, that it is at capemail hub. I have just been to my post office and they can't find anything by them for it either. What can we do so that I can receive my diploma... I need it to further my studies

5/21/19, 1:32 PM

You sent

Good Day

Intec mailed my Certificate on the 26th of February, I still can't track and trace it, I have been to my post office, they can not find it on the system, and somehow SAPO must have lost it (nothing new)

Can you please send me a digital copy as I need it for new employment as I was recently retrenched. I finished my studies in 2017 and still waiting on my Award

Here is the tracking number provided by Intec RC178042638ZA

5/22/19, 2:31 PM

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

Good Day I responded to your first post Regards

Attachment is not currently available

5/22/19, 6:17 PM

You sent

I replied and also provided my student number, when can I expect an answer?

5/24/19, 9:45 AM

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

Good Day Charlene have you tracked the parcel on the post office website.? Regards

5/24/19, 12:35 PM

You sent

I have it's been at Capemail since March, if I haven't received it by now, I am not going to get it any time soon. I have phone my local post office has tried to find the parcel they can't either. Please send me a digital copy

5/27/19, 12:37 PM

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

Good Day we do not have electronic copies of the awards, I escalated your query to the awards department as soon as feedback is received we will revert back to you Regards

6/6/19, 8:13 AM

You sent

Good Day

Intec mailed my Certificate on the 26th of February, I still can't track and trace it, I have been to my post office, they can not find it on the system, and somehow SAPO must have lost it (nothing new)

Can you please send me a digital copy as I need it for new employment as I was recently retrenched. I finished my studies in 2017 and still waiting on my Award

Here is the tracking number provided by Intec RC178042638ZA

I am still waiting on Intec to resolve this matter so that I can get my award.

This is ridiculous, Intec needs to get their [censored] together

6/11/20, 6:49 AM

You sent

Morning. I have requested last year for you to send me certificate. You did mail it thanks, I did get an sms, however I have been in the hospital during this time, I never received a notification that it is at my local post office, when I went to go and fetch it they have already returned it to the sender. Is there anyway that we can arrange for it to be delivered via courier?

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

Hi, thanks for your message. Please send us your contact details so that we can attend to your query as soon as possible.

You sent

[protected] my student number

You sent

I want to enroll for a new course but cannot do it without my certificate

6/11/20, 7:18 AM

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

Noted I will follow this up for you

6/11/20, 7:35 AM

You sent

Thank you

12/6/22, 2:00 PM

You sent

Morning. I have requested last year for you to send me certificate. You did mail it thanks, I did get an sms, however I have been in the hospital during this time, I never received a notification that it is at my local post office, when I went to go and fetch it they have already returned it to the sender. Is there anyway that we can arrange for it to be delivered via courier?

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

Hi, thanks for your message. Please send us your contact details so that we can attend to your query as soon as possible.

You sent

[protected] my student number

You sent

I want to enroll for a new course but cannot do it without my certificate

You sent

I finished a course for Marketing Management with Intec in 2017, I have phoned, emailed, talked to so many people regarding the fact that I still have not received my diploma we are heading for 2023 now and I want to further my studies but I cant do this due to the fact that INTEC is not sending out rewards to their students. I am so frustrated, with no results that I am getting someone in from a legal background to sort this out, I have missed job opportunities and and increase on my income due to no Customer Support from Intec

INTEC College - Leader in Distance Learning

Hi

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

You would need to contact [protected]

You sent

I am tired of contacting Intec no one even responds or you just get transferred around without even getting any assistance or to resolve the matter

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

okay try this email address [protected]@icg.edu.za

You sent

If I dont get results from phoning and sending numerous emails do you think I am going to get this resolved sending another email, I don't think so

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

My apologies, that is the only way

You sent

I have conversations even on this chat since 2018 of me trying to resolve issue after issue with intec

INTEC College - Leader in Distance Learning

[protected]@icg.edu.za

INTEC College - Leader in Distance Learning

INTEC College - Leader in Distance Learning

He is the student service manager

Last year 18 October 2022, Vimala Jessa made out a Tax invoice for two handbooks, 1 x N4 and 1 x N3 handbook, the N3 handbook was received, but since today, 21 February 2023, we have not received a handbook. When I phoned the office - [protected], n lady answered the telephone. When I asked her to please assist me with my query, she said that she will give my message to the person who will be able to assist me with the answers. But because I'm waiting so long for the handbook, I'm getting impatient and need answers, as the person never phones back, "whom the message is giving to"

So I asked the lady what is her name, which she responded Vimala, I then asked her, but is she not the one who prepared the Tax Invoice for the two hand books? She then just said bluntly that she is in Sales, and will get the person who will be able to assist me... But if you where the one who prepared the Tax invoice, will you not be able to give me information on why it takes 5months for a booklet to reach me or follow up on the book, but you just bluntly refuse to assist as you are in sales? She was very rude and was not even prepared to assist at all.

They seem to have misplaced some of my subjects submitted for marking, so I have to keep applying with a reward request Form, and my pleas go ignored. I have asked telephonically if I should resubmit, and they keep saying no, just fill in the request, then I am left hanging till I follow up. Date of submission via post of subjects 25/05/2022. Dates of submission of request Form to [protected]@intec.edu.za 21/06/2217/10/22. I have spoken with Jackie, Eunice and Shakir and Chris about this, and just get left hanging.

My daughter is trying to complete a Diploma in Paralegal studies with Intec. The whole experience is one big nightmare.

From assignments not assessed for a year, exam results that takes 6-7 months to appear, emails changing, exam dates changing on short notice, unanswered mails...

She enrolled January 2020, student nr [protected]. We made the mistake of paying for the 3 years in advance. From the first exams we had trouble with EFFECTIVE answers and results.

She could have finished the course in 18 months, but we are in the 3rd year and still struggling to complete this damn course. All 7 assignments were handed in before her 1st exam. Some of them is still not marked? Assignments was resubmitted 3 or 4 times, every time as they requested it to another mail or address.

We begged for the results of her June 2021 exam, one subject's results stayed outstanding. 10 days before her "last" subject exam, they let us know that she didn't pass that subject. She could not write it, as the registration closed in November already! More than 40 mails, calls and Whatsapps later we are still frustrated.

We want to finish this course, and we want to get away from Intec!

Can I please have the mail of Mr Pranesh Rgnundan, if he is still CEO?

Not so kind regards anymore

Tanja Avenant

[protected]

[protected]@gmail.com