INTEC College
reviews and complaints

I had requested a cancellation on 24 August 2020 and only received the cancellation forms on 15 September 2020. It is now 25 March 2021 and I am only receiving feedback now. This is a whole 6 months later.
Throughout this whole ordeal I've not once had access to any study material as I had no access to my student portal. Since 12 March 2020 I had been sending emails stating that I kept having issues logging and that I kept getting an error message (please see attached). By 10 June 2020 this was still not resolved, that is basically 3 months later (please see second email attached).
It took 6 months to change over from INTEC bookkeeping short course certificate to the certificate in ACCOUNTING NQF 5 course. There were also endless struggles regarding my funds that needed to be transferred from Damelin to INTEC. In all this time my STUDENT PORTAL was still not sorted out so I could study.
Eventually I was able to log on to my student portal in June 2020, I then requested some help regarding my assignments and examinations etc which once again was endless issues. The 30th of June 2020 (same month of finally having access to the student portal) I lost my job and had asked Fathima Ballim if my studies could be placed on hold until I had found a job and she said it was fine. Up until this point I still had not had any form use of what the college has to offer. (What has been paid for was for nothing).
About 3 weeks later I received a threatening and rude phone call stating that if I do not pay for my studies I will get handed over to the lawyers. I then explained to the lady that I do not have a job and she said I need to go to the police station to get an affidavit stating I no longer have a job. Because this happened, I requested, via emails and phone calls, to have my studies cancelled completely rather. I have encountered too many issues, rudeness and no responses both, from Damelin and Intec. I cannot be struggling like this.
I would definitely not be recommending any family or friends to study through Damelin or Intec. Please have this seen to immediately else I will be taking this further as this is unacceptable.

I have been asking about my statement for the past 4 months... I received a statement where I was invoiced 4 8 subjects and I wrote 4... I have been phoning... Emailing and the response is phone head office. I phone head office they said phone accounts. I phone accounts they said phone exam department... I phoned the exam department... Guess what please phone head office... I am so getting tired of this constant phone to his phone that I am so fed up with this the June exams are coming up and as my account is not sorted out I won't be able to write June or December exams... I am starting to think intec is a scam... You pay a [censored] load of money for a career but they give you nothing in return just more money flying out of the window...

1. Regarding payment for my account, I have attached the email correspondence regarding the credit that I have with intec when i sent a mail to them. I was told that the extra money will be kept for exam fees. I have also noted that they charged me for 2 exams but I only wrote one. I have also attached the correspondence regarding that.
I did phone previously to try and sort this out but I couldn't be helped because they didn't find me on the system. I gave them the student number that I have been using since the start as well as the student number on the statement (I don't know where that comes from) so the lady said that she will phone me back but I was never phoned. I then finally got hold of them and they said i should sort it out with the exams department. The exams department eventually sent me back to the accounts department.
I was told that I can't receive my results because of the account that is in arrears. (It is not)

2. Regarding my student portal. There is nothing, no course material, no previous exam papers, no assignment results, no exam results or any progress. It has been like that since you moved over to the new portal, I also phoned previously about this but I was told not to worry.

3 . Regarding assignment. Since June 2020,
I followed up on my marks, I was told that they did receive it but haven't marked it yet.
I followed up again and they told me that they didn't receive it.(So I sent it again)
Then I got an email saying that they did receive it on 21 August 2020.( I didn't send anything on this date)
I followed up again and were told once again that they do have it but it wasn't marked.
Followed up again and was told that they didn't receive my assignment.

I don't know who to contact anymore, when you email them you get a reply saying that it was escalated but nothing happens.

I have sent 21 emails already requesting my exam and assignment results. I phone numerous times with no luck. Now they refer you to head office which you need a lot of airtime to hold on for. It seems like they will only respond to you when it comes to money. This is really poor service and I can't see that any complaint is going to be resolved. From the beginning, I had poor service which caused me to miss some of my exams or had to hurry to new locations because someone failed to read my registration form.

I have been phoning and e mailing for 2 months to get my statement of results... no reply on e mail, and same response over the phone: we have enquired this matter and will get back to you...
On Friday 19 March 2021 i was promised that i will receive my statement before the end of the day, but that did not happen...
Today, i was told that the matter wil be resolved as soon as possible...
please advice

I have been struggling since February'21 getting my November statement results amended. I received all my marks but when the statement results were emailed only 2 out of the 3 was listed.

I need an amended November statement results emailed to me a.s.a.p.

Study Material on the online portal

Been Struggling since February'21 with registration, registration took about a month. When I got email verification of registration completion, then I logged onto my student portal just to find my student email address hadn't been registered yet.

When student email address was finally registered, I then logged on just to find I have no access to my study materials.
Since 17/03/2021 I've been on hold for 10min or more for an agent.
Just for them to tell me they have put in a request for study materials to be uploaded. I'm still waiting and still hearing the same excuses but not study materials.

I will not purchase these study materials, because I'm paying for these study materials and expect them on student portal.

PLEASE! I need these study materials so I can start with assignments.

Thank you;

I have been phoning every week for the last four weeks for exactly the same thing. I have sent emails no reply, left messages for someone to call me back but no calls. This is absolutely the worst service I have ever seen. There is no service. I can't see how it can take so long if I have all my marks to make one sheet to combine them all. Surely they don't have to write it out by hand. The system should do it automatically.

I have enrolled my daughter to the college to do her certificate for graphic design. We phoned several times student support in order for them to help us with a tutor. A tutor did phone but gave my daughter a link to download adobe cc 2017 and it is not working. We phoned again and submitted the forms they asked us to complete but still nothing. You cannot speak to a manager as they do not put you through or they say the managers are working from home. We paid R40000 for two courses and the service is very poor. I would like to request my money back otherwise i will go to the ombudsman and file a law suit against Intec college for defrauding people of their money.

Intec has not released the Nov/Dec 2020 exam results. They are impossible to get hold of and when you do, they ask you for the proof of payment for exam entry. How can you write an exam if you haven't paid for entry? Educor and all their brands, including intec is a disgrace to education and taking advantage of the poor and desperate. Disgusting vultures!

I need a refund, my company Eskom paid intec in full of which after sokme time i cancelled my studies and the company recovered all the money paid to intec from me, i have been writting emails and trying to call intec to no success. Id number is [protected] name Mendo Halu. The company has recovered every cent deducting from my salary andd in full so im pleading with intec to refund the money after cancellation of the course that is higher diploma mechanical engineering.

Good day,

I am enrolled at INTEC since 20919.

I sent in assignments and wrote exams and still haven't received any results after contacting them several times via email and telephonically.

My course expires in April and according to INTEC I should apply for extension a month before but you cannot get a hold of them.

My student portal does not display any information it is basically blank. I contacted them several times and I still do not have that service.

I want to cancel my course and accept a full refund.

Would you please assist me in this matter.

I have successfully completed my NQF 4, after 300+ minutes calling the contact center I still do not have my progress report that I can provide to HR.

I submitted my portfolio in the beginning of December for marking.

I have been told that my marking is complete and I received 77%. One person was so kind enough to send me a blank report (no signature or marking).

I fail to understand why emails do not get replied back to, why consultants are not trained to answer questions correctly and most importantly why it is so difficult to get a progress report / certification after it has successfully been marked by a moderator and assessor. Send me through my report and my certificate and we never have to deal with each other again.

My student number: [protected]

If you're thinking of studying through Intec college - DO NOT! Their lack of support is so horrible you'll spend hours (I wish I was joking but I have the phone bill to prove it) on the phone waiting for someone to answer and when they answer it doesn't mean your query will be resolved so you have to phone back again and again. I've sent emails and when they finally respond it doesn't even answer what I asked, it's some vague crap that doesn't mean anything so guess what I'm back at square one of emailing and phoning. Their customer service is pathetic and I wouldn't recommend it to anyone.

I'm having great difficulty in getting a particular assignment to be remarked. I've been sent the first few pages of my marked assignment and the tutor who marked it, marked ridiculously. I've used to getting good results and this was a shock to get a percentage below 70. I've been requesting a remark for the past 8 months to no avail. the student support is extremely useless and give excuses for everything. the people who work there are extremely rude and arrogant.
results are a month late and still not released. I feel really powerless and really had enough with Intec college. They are a outright Scam .

I registered with intec 2015, due to financial constraints I had to drop out, then I found out of option of student loan and private bursaries, I lost opportunity to settle my fees coz I have since waited on intec to send me : proof of enrolment, academic records and statement of account. I called them, mailed them I was told by their student support that I must settle the account before they can access my account. Like really? I stated i'm busy applying for funding, how i'm I gonna settle if they don't give me necessary documentation 😳😳. I am so disappointed and I even lost hope. It's clear I waisted my time

I want to warn everyone not to study at Intec college, they are very good in assisting potential students, with queries, enrolments, and payments, and then you become a student because they are so awesome in the beginning, this is where your trouble starts, they promise dates of release for exam and final results, which are never kept to, you always wait for results, and as a student who gives up a whole lot to achieve what you require to pass your studies, results are extremely important to keep a student motivated and to know where to improve if it is assignment results. There is absolutely NO STUDENT SUPPORT. You can complain to their complaints department, you can phone, email, they do not answer you, and if you eventually after 2 weeks receive a reply, it is also not helpful. You struggle to get through on their number when you try to phone. They are extremely unhelpful. I recommend that do research on other establishments, where the current student is as important as the potential student.

Intec college has made my life a living hell! I canceled my course with them in 2016, one day after my cooling off period, due to their incompetence. I had to pay the full course fees which I did. However they put a judgment on my credit score even though I paid in full and now I'm being denied a home loan. It's a year that I settled my account with them and it's still not removed from being in arrears. Everytime I call them they keep transferring me from department to department with no help.
Shabana Maharaj
[protected]

Hi, In 2017 I have registered a business management course with Intec College which in 3 months I decided to cancel. I have requested cancellation many times and Intec college ignored my cancellation requests. Since when I felt ignored I decided to stop all debts to Intec College. They were quick to notice the money was not coming in but when I asked about my cancellation this escalated to their useless cancellation department which never helped. From then they continued to called me but cancellation wasn't done.

There's a point in the process when they told me to find someone to fill the space which I did not have. I have also asked for cancellation fee which they never provided and now Intec College claims that I owe over R14, 000.00 for service they never provided.

I'm in need of assistance. Can someone please assist?

I booked my course with Intec, The student portal was never set up, I paid upfront in cash I never received a student card or anything from Intec. I have been dealing with Fatima Ballim and Riaz Fakir, who had made many promises to assist me, all have failed. Intec has taken my money and I never got any service, I never used any study material because there wasnt anything on the portal. I have been asking for assignments to be sent to me for completion as the lockdown caused a lot of hiccups for us. I have never done an assignment last year because no one cared to get back to me. Every month I will beg Riaz Fakir and Fatima Ballim for assistance to send me the assignments for competion, but nothing. I phoned on numerous occasions and was told that I will receive a call back. It has been the worst experience ever. Intecs employee's have made promises they cannot keep. You cant rob someone from their chance of a brighter future or career. You guys are there to assist us, to help take our dreams and ambitions to the next level. Instead all you do is bring people down. I have begged to do my assignments, till date no response. I have paid in full, but received absolutely nothing. I am now dealing with Prozesky, who assured me I will receive an answer in December, it is now February and I await a response. The fault is not on my side, but the lack of incompetent employees working for Intec, you guys made a Promise to deliver strong education, so what is the problem? Why must I beg to complete my assignments or beg you to get back to me on a query? Where has the belief system gone? Why are you giving the college a bad reputation? Why will you take my hard earned money and leave me without anything, I didnt even finish my course, infact I havent even started anything but the fees were paid in full. From day 1 there were issues and a year has passed us by and still no resolve.

What do you have to say for yourself? Is this the kind of service you would like for your child to experience? Not being able to move forward because I relied on this to help me get to the next level.

Please can I have a resolve. You have all of my details, I phone and email you every week.

I am highly disappointed with Intec College.

I have never experienced such bad service ever!

Delaying response or feedback and by doing so denying me any chance of finishing my studies and denying any requests for help which the college so blatantly brags about on their website as a brilliant feature.

I have been waiting since last year February for any response on only 2 assignments and have been actively ignored regarding help needed for my 3rd assignment.

This is absolute rubbish! I have all proofs of requests and all correspondence.

I would like to demand a refund as this is absolutely ridiculous, through ignorance and incompetence I have now had to forfeit my studies.

I have paid A LOT of money to further my education and actually make something of myself. I would feel absolute shame if I was the cause for someone not finishing their studies!