Intact Insurance review: Never been treated so poorly

I have never been treated so poorly while trying to resolve a claim.
My claim relates to damage to my home. The initial call went well, and during the first few days I spoke with the representative several times. After that, however, communication seemed to stop completely.
I repeatedly reached out for updates and was often ignored. After nearly two months with very little communication, I contacted the main information email as well as the Customer Complaints Resolution team. Once I did that, I finally received a response, only to be ignored again shortly afterward.
The most frustrating part of this experience has been feeling as though I have been misled and repeatedly left without answers. I have done nothing more than ask for assistance and reasonable updates regarding my claim, yet I have consistently had to chase people for information.
I am now waiting once again, another week later, based on information I was given by a representative that has still not been followed through on.
Prior to this claim, I had never had an issue with your company, which makes this experience even more disappointing. At this point, I genuinely feel as though the lack of communication is intended to make me give up and hope the issue simply goes away.
This is unacceptable. I am asking for clear, honest communication, accountability, and a meaningful update on my claim.