General Supplies
reviews and complaints

I chose General Supplies Inc. (gsistore.com) because they claimed to operate from California, which is convenient for me as I am from the West Coast. I was hoping to receive my purchase quickly. However, I am currently facing a dilemma as my package was actually sent from Illinois via USPS. The company stated that it was sent on Monday, but by the end of Tuesday, there was no movement according to USPS tracking. This leads me to believe that the package was not actually sent as claimed.

Now, I find myself in a predicament. It is unclear when I will receive the items I ordered, and I am unable to cancel the order and purchase from another seller who can guarantee a specific delivery date, potentially at a lower price. It feels like a bait and switch situation, where the company promised one thing but delivered something entirely different.

The product I got from General Supplies Inc. (gsistore.com) was all messed up. They sent me something that was machined wrong. The thing they sent me has a right turn male and left turn female. But guess what? The product they advertised and the documentation they sent with the messed up product both show a left turn mail and right turn female. That's what I wanted and paid for, but they didn't give it to me. If you ask me, that's just not right.

I reckon they better give me a refund. They can call me at ***536. And they better fix their inventory too, so this don't happen again to some other poor soul who's just trying to be a new customer. It's only fair, ain't it?

It was super duper easy to shop and order from General Supplies Inc. (gsistore.com). I gotta admit, I was a bit worried at first 'cause there wasn't no fancy way to upload my EPA certification when I was making my purchase. But guess what? They reached out to me real quick via email to sort that out. Talk about being on the ball!

I placed my order in the evening, and before I knew it, I got a notification the very next day sayin' that my stuff was already shipped. Now that's what I call speedy service! Big thanks to the folks at General Supplies Inc. for stayin' on top of everything.

Now, here's a little suggestion for improvement. It'd be real swell if they could add a way to upload all the necessary documents right there during the purchasing process. And hey, why not give us the option to keep 'em on file for future purchases too? 'Cause I gotta tell ya, I'm definitely gonna be comin' back here for more goodies.

All in all, General Supplies Inc. is a solid place to shop. They make it easy peasy, and their quick response time is top-notch. Just a few tweaks here and there, and they'll be even better. Keep up the good work, y'all!

I had a question that I asked last night and I actually got a response this morning, which was pretty cool. The whole process of ordering was super easy and smooth. But then, I got this email saying that the item I wanted was out of stock and I would have to wait for like 2-3 weeks. Bummer, right? But then, out of nowhere, I got another email saying that the item had already been shipped! I was a bit confused, to be honest. I mean, which one is it? Are they out of stock or not? I had to exchange a few more emails just to confirm that it was indeed on its way. This whole rollercoaster ride of mixed messages is why I'm giving this shopping experience a so-so rating.

Anyway, the item finally arrived on time, which was a relief. And boy, was it packed like a pro! I mean, they really took the time to make sure everything was secure and safe. Props to them for that. But here's the kicker - the item turned out to be defective. Can you believe it? I was so disappointed. Now, I have to go through the hassle of requesting a replacement for the electronic controller. Ugh, what a letdown. And that's why I gave this product such a low rating.

Overall, my experience with General Supplies Inc. was a bit of a mixed bag. The ordering process was smooth, but the whole out-of-stock confusion and the defective product really brought down my satisfaction. I hope they can improve on these issues in the future because I had high hopes for them.

I paid $8.00 for a few I rings and a few clips, which seemed pretty fair to me. However, I was a bit taken aback when I saw that the standard shipping cost another $8.00. I mean, seriously? That's a bit steep if you ask me. And to top it off, the box they sent it in was way too big! I mean, come on, they could have easily sent it in a simple envelope and it would have cost less than two bucks. Talk about wasting money!

I would have preferred if they had a minimum purchase requirement instead and charged a more reasonable amount for shipping. I mean, who wants to pay so much just to get their stuff delivered? It's not like they're sending me a golden treasure or anything. It's just a few little items!

Now, I have to admit, the standard shipping did take about five days, but I can't really blame General Supplies Inc. for that. That's the post office's problem, not theirs. But let me tell you, if I had paid for two-day shipping and still had to shell out that much for postage, I would have been fuming!

But hey, let's not forget about the products themselves. They're actually pretty great! I'm really satisfied with the quality and I'm sure I'll be using General Supplies Inc. again in the future if I need anything else. I just hope they can work on their shipping costs. I mean, seriously, they should throw in some rocks or something to make the US mail work for their money. It's the least they could do!

All in all, I would recommend General Supplies Inc. for their products, but be prepared to pay a hefty price for shipping. Hopefully, they'll take my feedback into consideration and make some changes.

I was really disappointed when I went to pick up my package at USPS. I was expecting a very large package because you charged me $59.70 to ship it to Alaska, but when I opened it, I found out that it was actually very small, weighing only 1.8 lb. The funny thing is, the items I bought could easily fit in a USPS medium Flat rate box, which would only cost around $17 to ship anywhere in the USA. Did you know that Alaska is part of the USA? It's pretty surprising that you charged me so much for such a small package.

My husband and I decided to make the purchase in a hurry before he had to catch his flight, and I trusted your team because they seemed very responsive compared to other stores. However, if you continue to treat your customers like this, you'll only be able to fool them once. I know that you have the power to delete this review, but honestly, I don't care at all.

To put things into perspective, my brother recently sent a package from Thailand to Alaska, and he didn't have to pay nearly as much as I did for a package of the same size. It just doesn't make sense to me.

The GSI Store got a real easy, clear, nice website with pictures to make sure you're getting what you need right and a great search feature. I got my electrostatic unit part that I ordered and it's exactly what I needed and the part looks like a good one 'cause I replaced it and it fits real tight and everything's working perfect. This is a weird part that I'm sure ain't ordered in big quantities yet they had it and the price was real good. The shipping costs are my only complaint but even then that's prolly cheaper than drivin' 'round town tryin' to find the part locally only to end up havin' to order it anyway and pay a way higher price for the part with a local HVAC company. Excellent experience I gotta say.

I gotta say, I'm a bit torn about giving General Supplies Inc. a full 5 stars. The thing is, their Shipping and Returns policy has got me feeling a little iffy. I mean, they charge a pretty hefty restocking fee and even slap on a credit card use fee if you cancel or return your order. That's not exactly what I was hoping for.

I gotta be honest, it took me a whole hour to really mull over whether I was willing to take the risk with this purchase. And mind you, we're talking about a relatively small purchase here. If it was a bigger one, I might've just said "no way" and gone with a seller who would give me a refund if the product didn't meet my expectations. I mean, who wants to lose 15% of their hard-earned money, right?

Now, I really hope I don't run into any issues with my order. I hope I didn't make a mistake by choosing to buy from General Supplies Inc. I did my best to research this product, but you never know, right? But let me tell you, if something does go wrong, and I'm left with no choice but to lose a chunk of my purchase price, you can bet your bottom dollar that I won't be coming back to buy anything else from them. No way, no how.

So yeah, that's where I stand. I'm keeping my fingers crossed that everything goes smoothly, but I can't help but feel a little uneasy about the whole situation. Let's hope for the best, shall we?

Ordering from General Supplies Inc. was a breeze, no doubt about it. However, I must say I was a bit disappointed when they failed to provide me with a tracking number. I mean, come on, how am I supposed to know when my package will arrive? It's not like I have all the time in the world to wait around for it. And let me tell you, because of this little mishap, I missed the UPS delivery guy not once, but several times. No package, no note, nothing. What a bummer!

Now, here's where things get really frustrating. The website had the audacity to suggest that if the shipping rate was too high, I should opt for good ol' postal mail. So, I thought, why not give it a shot? But guess what? They charged me a whopping $28 for shipping an 11-pound package from Illinois to Tennessee. Can you believe that? When I questioned them about it, they had the nerve to tell me that it wouldn't have been cheaper to send it by mail. Well, let me tell you, that's a load of baloney!

I did a little digging myself, and guess what I found? The cost for priority mail, according to the good ol' post office website, was only around $9. And get this, the regional C flat rate could have easily accommodated not one, but two of my precious items, and it was a mere $11. Can you believe it? They either didn't care or were just trying to squeeze every penny out of me by shipping it through UPS, resulting in delays and extra costs. Talk about a lack of consideration!

General Supplies Inc. seriously needs to step up their game when it comes to shipping. I mean, seriously, get it together, guys! In my book, they owe me at least $15 for not bothering to check the more affordable shipping options or being responsible with my hard-earned money. It's about time they become better stewards of their customers' shipping expenses.

Sunday afternoon I stumbled upon a repair diagnostic site in search of a specific part for my heater. Unfortunately, the part was nowhere to be found as it was out of stock, and to make matters worse, it would take a whopping 4-6 weeks before it would even ship! Frustrated, I decided to give it another shot and scoured the GSIStore site. Lo and behold, there it was, the elusive part I needed, and to my surprise, it was priced a whole 1/3 less than the other site. What a steal!

However, as I proceeded to confirm my order, I couldn't help but notice the absence of any indication regarding its availability. I mean, how am I supposed to know if it's in stock or not? Feeling a tad uncertain, I took a moment to ponder my options. Eventually, I mustered up the courage to go ahead and finalize the order. But, oh dear, in my haste, I accidentally increased the quantity to 2 parts! Silly me.

With a glimmer of hope, I decided to leave a note requesting that my order be reduced to just 1 part, and then I anxiously awaited their response. To my surprise, Monday morning brought me a swift reply, informing me that my order had indeed been modified as per my request. They even attached the corrected confirmation and invoice. No need for a tedious phone call to sort things out, they simply understood and made the necessary changes without any further input from me. Impressive, to say the least.

But the surprises didn't end there. Later that same afternoon, I received the much-awaited shipping confirmation. What a relief! You see, these parts don't come with any indication of their availability or whether they're on back order. It's a real guessing game, and I have no clue how long it would take for them to arrive if I didn't even know if they were in stock. Thankfully, GSIStore not only had the part readily available, but they also managed to ship it out in less than 24 hours. Talk about efficiency!

To top it all off, they even rectified my ordering blunder. I must admit, I am truly impressed by their exceptional service. Not only did they have the part I needed in stock, but it also came at a fraction of the price compared to other sites. And let's not forget the lightning-fast shipping and their ability to correct my mistake seamlessly. Kudos to GSIStore for going above and beyond. They have definitely earned themselves a loyal customer in me.

My experience with General Supplies Inc. (gsistore.com) was just okay. The website itself didn't feel very up-to-date. I found the shipping box I needed, but I was a bit disappointed with the price. They charged me $12 for a box that I could have gotten from USPS for only $6. Personally, I thought that was too expensive.

The process of ordering was simple enough. I selected the items I wanted, printed the label, and packed everything up. It took me a maximum of 5 minutes to complete the whole process. Now, if they're charging $6 for just 5 minutes of work, it makes me wonder if they're paying their employees $70 per hour or $140,000 per year. That sounds like a pretty good job to me!

Anyway, I hope you have a nice day.

My order was supposed to ship in 3 days. So far, I haven't received any notice that it has shipped. I'm wondering if it has actually been shipped. I have a customer whose boiler is currently not working, and his hot water comes from an indirect tank connected to the boiler. It's really important for me to have some communication regarding the status of my order.

Checking out from General Supplies Inc. was a bit of a hassle, to be honest. I attempted to use my trusty credit card, but it kept giving me a hard time, claiming there was some sort of issue with it. Frustrating, right? However, I didn't let that deter me. I decided to give PayPal a shot, and lo and behold, it worked like a charm! I must admit, though, this whole ordeal wasted quite a chunk of my precious time that could have been better spent elsewhere. Hence, my overall rating of 2 stars.

The payment process on the General Supplies Inc. website is absolutely terrible, let me tell you. I mean, seriously, it's like a never-ending loop of frustration. So, here's what happened: I placed my order, right? And then, I got this email confirming my order. Great, right? Wrong! Turns out, I had to reorder because of these annoying shipping charges. Ugh, what a hassle!

But wait, it gets even worse. When I tried to pay for my order with my card, it just wouldn't go through. Like, seriously? So, I had to dig out another card and try again. Can you believe it? Talk about wasting my precious time. At this point, I'm not even sure if I'll ever receive my order. It's like a big question mark hanging over my head.

I mean, come on, General Supplies Inc., get your act together! This whole experience has been a major headache. I just hope that all this trouble was worth it and that I actually get what I ordered. Fingers crossed, I guess. But honestly, I'm not holding my breath.

I recently placed an order with General Supplies Inc. (gsistore.com), but unfortunately, there were some issues with the delivery. It seems like the order was either sent to the wrong address or mistakenly scanned. I decided to reach out to their customer service team via email to seek a resolution.

To my disappointment, their response was not satisfactory. They informed me that I would have to wait for a few days to see if the package arrives. This kind of delay is quite frustrating, and it reflects poorly on their customer service. In comparison, other companies would have promptly shipped out a replacement part, and if the original package eventually arrived, I would have gladly returned it.

It's disheartening to encounter such a lack of efficiency and responsiveness from General Supplies Inc. I expected better service, especially considering the availability of alternatives in the market. Hopefully, they can improve their customer support and address these issues promptly in the future.

I did it late at night, when there wasn't anyone around to help me. So that made it more challenging! I listened to the automated phone service last night, it said that I would be charged a fee? What kind of fee? I don't want to be charged a "fee" to shop here?! Yes, you can check back, I guess, to see if I am satisfied with my order! Thank you! ~~~Jan

I recently had an experience with General Supplies Inc. (gsistore.com) and I must say, it was quite an adventure. I decided to tackle my shopping late at night when there wasn't anyone around to lend a helping hand. Let me tell you, that made things a lot more challenging!

So, I dialed their automated phone service and boy, was I in for a surprise. The voice on the other end mentioned something about a fee. A fee? What kind of fee are we talking about here? I certainly don't want to be charged any extra fees just to shop at this place! That's not what I signed up for!

Despite my concerns about the mysterious fee, I went ahead and placed my order. Now, I'm eagerly waiting to see if everything turns out alright. Will my items arrive in good condition? Will they meet my expectations? Only time will tell.

In the meantime, I appreciate the option to check back and see if I am satisfied with my order. It's reassuring to know that they value customer feedback and are willing to make things right if necessary. Hopefully, I won't have any issues and my shopping experience will end on a positive note.

Thank you, General Supplies Inc., for providing me with the opportunity to shop on gsistore.com. I hope my order arrives soon and meets my expectations. Fingers crossed!

I gotta say, I was pretty annoyed when I was browsing through General Supplies Inc.'s website (gsistore.com). Every time I wanted to check out some other items on different web pages, my cart information kept popping up and getting in the way. It was a real hassle having to close that cart info every time I opened a new page. I mean, come on, we all know how the cart process works. There's no need to constantly shove it in my face every time I click on something.

Now, I will admit that General Supplies Inc. did have a good price on the item I was interested in. But honestly, the whole cart situation just left me feeling annoyed. It's like they were trying too hard to make sure I didn't forget about my cart, but it ended up being more of a nuisance than anything else.

So yeah, I ended up leaving their site feeling frustrated. I appreciate the good price, but the constant cart reminders just didn't sit well with me. Thanks, but no thanks.

The shipping fees at General Supplies Inc. are a bit peculiar, if you ask me. I recently placed an order for a teeny-tiny product that weighed less than an ounce. Now, according to their special shipping policy, anything weighing less than 2 pounds should qualify for a discounted shipping rate. So far, so good.

But here's where things get a little wonky. When I attempted to order two of the exact same product, I was denied the special shipping price. Now, hold on a minute! If I had ordered a dozen of these items, they would have still weighed less than 2 pounds and easily fit into the same box that my single item arrived in. It just doesn't add up, does it?

I must say, General Supplies Inc., your shipping fee logic is a bit baffling. It's almost as if they want to charge me more for ordering more of the same lightweight product. I mean, come on! Shouldn't the shipping cost be consistent regardless of the quantity?

I hope they take a closer look at their shipping fee structure and make it more sensible. It's frustrating to feel like you're being penalized for wanting to buy more of their products. I'm all for supporting businesses, but let's be fair here!

Overall, General Supplies Inc. has a wide range of products and their website, gsistore.com, is easy to navigate. However, their shipping fees could definitely use some improvement. It's a shame because it tarnishes an otherwise decent shopping experience.

General Supplies Inc. (gsistore.com) is a pretty decent website overall, but there is one small issue that I encountered. When I reached the final page, the 'contact' information displayed my email address, even though I attempted to modify it earlier and saw that it was correct on the initial screen.

Unfortunately, I must say that the customer service provided by General Supplies Inc. was quite disappointing. I decided to give them a call in order to confirm the sizing options between 3/8 and 1/2. However, the person who answered the phone seemed to have difficulty speaking and understanding English as their primary language. It was rather frustrating because they kept repeating the same thing over and over again, which didn't make any sense in relation to my question.

Every single item I received from General Supplies Inc. (gsistore.com) was either made by some cheap company overseas or it was defective. I mean, seriously, what a disappointment! I ordered a pilot assembly and guess what? It was defective! Can you believe it? It caused hundreds of dollars of repairs to my furnace. Talk about a major headache!

Let me tell you, I will never, ever buy from this guy again. And let me warn you, anyone who buys from him runs the risk of doing serious damage to their system. I mean, come on! The parts he sells are so cheaply made, it's like he doesn't even care about quality. They are definitely not OEM parts, that's for sure.

Oh, and get this. I actually contacted him to see if he would offer any help. You know, maybe some sort of compensation for the damage caused by his defective product. But guess what? Of course, he did not offer any help at all. Can you believe the nerve?

I'm telling you, folks, stay away from General Supplies Inc. (gsistore.com). Save yourself the trouble and find a reputable seller who actually cares about their customers and sells quality products. Trust me, you'll thank me later.