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IndiGo Airlines review: Extra charges collected and not allowed to check in

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4:16 am EDT
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I am ganesh gatwari, age 69 & travelled with my wife savita patwari, age 67, were booked on flight @ 17.45 hours on hyd/chn flight no. 6e 598 on 5.3.24, where online boarding pass was issued to us. I was at airport security @ 4.15 pm, indigo bag drop @ 4.30-4.45 & also recd. Sms at 4.47 pm stating 25 min. To board. Bag drop counter staff said flight is already closed & wanted to confirm with her supervisor to allow us to complete formalities. Supervisor refused & directed us to another counter, where new boarding pass for flight 6e6617 were issued after collecting 5,000 each as penalty and did not issue receipt for same. This flight was to depart on 21:40 hrs. & boarding time was 20:55 hrs. Through gate 11. This flight was delayed & boarding was allowed at 22:17, flight gate @ 22:20, etd @ 23:11, eta 24:07 & baggage was out at 24:30 hrs.

Complaint is that I am frequent flier since over 50 years. I am a heart patient, stunt put on 30.4.22, pacemaker put on 17.11.23 & undergone 2 surgeries for gangerine in february 22.

Request an apology from the staff concerned for this type of treatment and also refund of extra amount collected for rebooking. My address is 1 chittaranjan road, teynampet, chennai 600018, ph [protected].

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Update by Ganesh Patwari
May 26, 2024 2:23 pm EDT

Hi

There is no response till now, not even an acknowledgement or reference no. Why have they not accepted payment by card, but only in cash and stated that receipt will be sent online, which is also not received till date. It only shows that the staff at Airport dealing with check-in etc. for Indigo Airlines are corrupt and necessary action be taken immediately, otherwise I will have to escalate the same through other forums.

Thanks

Ganesh Patwari

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