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In-N-Out Burger

In-N-Out Burger review: Very rude

R
Author of the review
3:57 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

we went in to In and Out 7/23/2020 at about 7pm in Kingman Arizona and were just disgusted how we were treated. the man at the counter was very rude the entire time because I have health conditions, I did not feel well and did not want to put my mask on completely. I was wearing a mask but because it was not on complete it was a problem. They asked me 3 times to put my mask on and since I did not want to, they laughed at me so. remind you this was an employee and a manager so instead of being embarrassed and harassed I walked out. This is a situation that is not okay and I would like to know what happened with this because I called corporate and they acted as if they had it all on camera and the employee and manager would be talked to about it. It is not okay the way they treated me and I will not stand for it. I would like a follow up on what happened. the employee and manager were completely out of line to laugh at me and I will continue to follow up to see what happened. Regardless of the situation no one should ever be treated that way and if they are going to not be okay with people like me that can't completely wear a mask then they should not allow them to even enter the store. As far as I am concerned it is completely against the law to ask someone multiple times to put on a mask after have already said they have health conditions. You can ask but you can not force and the employee and manager were forcing me to the point of walking out. I will not pay to be treated that way. At this location how they treated me was unlawful.

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