I would like to complain about a immigration officer at 2nd link who Is a corporal and named is hafiz. When I passed by 2nd link yesterday at 14.15 on 2/3/2011. The officer pointed at us and asked us what we discussing about in the car. We were talking about the points of casino in Singapore that offer to us but the officer said I know what you talking about, don't talk Chinese in front of me. I was very angry when I said I want his name to file a complaints. He is holding my passport and pointing me I want your name. He is holding my passport and can see my name directly. But he seem like want to beat me and ask me to park my car aside. I was very angry about his behavior. So I straight go to find a another higher level officer in office to complain it. The hafiz is coming to us and stand very nearly to my friend and talking face to face with holding a fist. He said and maligned us looked like gangster. I was very unhappy about it. After that the higher level officer asked hafiz to go back his booth. Then I insisted to complain about hafiz's attitude and behavior. But the another officer in office said he will talk to hafiz later face to face to get know about it. I hard to file a complaint at CIQ of 2nd link to Singapore. I want to ask the department of immigration of malaysia about that kind of people whether is suit to be a front line of Malaysian to welcome visitors from other country? I can't know the full name from the office, just see the name tag is hafiz, as a corporal and on duty around 2pm on 2/3/2011 at Malaysia immigration booth of 2nd link to Singapore. Please take some action about that to investigate. Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.