Il Makiage
Reviews and Complaints

Ok, here is my review of IL Makiage. I cannot possible give them the amount of stars they deserve! In this day and age, buying products that boast that they do this and and they do that online is dicey. I cant tell you how many times Ive been burned. But I ordered foundation and the magic sun foam from IL Makiage. I figured I could return them no harm no foul. But I must say I was blown away! I received my foundation earlier this week. I have really bad pale skin that not only does not tan, but particularly my face as the day goes in gets red, feels warm to the touch, and pretty much resembles a sun burn. Ive used many different products, but recently I found a color corrector to try, but any make up I covered it with looked like a casket mess and wiped off so easily. IL Makiages foundation was a game changer! My face looks natural with my new foundation and doesnt wipe off when I touch my face. Then I waited until this weekend to try the sun foam just in case. Most self tanners look like orange on my pale skin. I applied the foam earlier today after a shower wore it out (no make up at all). And as it began to change to the tan I was so relieved it looked great! When I got home from shopping even my kids who notice nothing were like mom! You look so tan, were you in the tanning bed? Yep, the results were that good! IL Makiage has also emailed me several times on tips on applying my products, and should I not have liked them, Im pretty sure they would have swapped them for something else. Ive already ordered a primer to try and Im totally excited for that to come in! If you are on the fence, give them a try, you will love it!

I'm a 47-year-old skeptic. I have never found the shade of foundation that I would say matched my coloring. It's one of the reasons why I never wear foundation. As I have aged, I have been thinking more and more about my skin and how uneven it is. I have red and pink blotches with occasional adult acne and age spots on my cheek bones. I have wanted something that is lightweight to cover all of that but wasn't interested in trying all of the products out there to find it. IL Makiage was everywhere I looked and with their claims I had to give it a try. The quiz was odd because I really didn't think that it would be enough information to get my shade right the first time. I was skeptical but excited to see what would arrive. I really like it and can see that the color really does match me and I find it sheer, lightweight on my face. I put it on in the evening and really liked it, wore it for a few hours then tried it again a few mornings later (different lighting, etc) went to the store, checked my face in the rear view mirror and was impressed. In full light my face looks great and in low light even better. It's a matte finish for me and the coverage I need. I especially love how when applied to my decollete it erases the redness and discoloration that years of sun exposure has given me. I have since passed on this information to my friends and they have placed orders too. I can't wait to hear their feedback. For the middle aged community I think this is a win. Also, my order was one day late. I had no idea really and it wasn't a big deal but the company sent me a $25 gift card for future purchases. Today I used it for a lip pencil. I was impressed with how seriously they take customer service. I give them a 100%.

I was so utterly turned off by this company and their business practices I immediately sent my foundation back without even opening it. I knew that even if I liked it, the likelihood I would even want to place another order here was very slim. Once they take your card and you think you're done, and excitedly waiting to see if your color match was right, they start bombarding you with pop-ups to add stuff on or autoship the foundation you haven't tried yet. If you click on ANY of them you will immediately be charged, and trust me - it is VERY easy to do, especially if you are doing it mobile or on a small screen. The 'skip' is grayed out and small, and also the page will potentially jam (what happened to me). You will then attempt to cancel said accidental purchase and they'll tell you it's not possible, just send it back! (Banking on the fact you won't bother with the hassle) I read several reviews telling this same story, so it wasn't just me. They will also send you more emails than you ever wanted in your entire life just by taking the quiz, and after ordering, and canceling. I have returned my order and left several bad reviews and I'm still getting emails trying to throw free stuff at me. They ended up telling me to keep the $30 mascara, which was kind of them I suppose, but I would rather they had just canceled it rather than waste a product. It also tells me they treat their products as throwaway items. I don't considering offering free money or items true customer service. I see that just as a bad business tactic of trying to loop you back into their web. All in all I am just utterly baffled as to how they have so many positive reviews, maybe this really is the best foundation ever, unfortunately I will never know because this experience was such a negative one.

To begin, if I could give more than five starts then I would. I kept hearing reviews from customers about how IL Makiage would simply have them complete a test, complete the prompts and somehow this test would match them with their correct color foundation. I decided to partake in the same process on their website to see if it was true. I was initially hesitant at first but I put that to the side. After I finished answering the questions (they ask numerous questions to ensure they can accurately identify your skin type/color), they gave me an option to receive a sample or to buy the foundation completely. I opted out for a sample. The package was delayed by *** (this wasn't a surprise to me as COVID-19 is an overhead issue) and Nicki stayed in contact with me every step of the way and was very kind and apologetic. When I received the foundation it looked to be the correct color of my skin. I applied the foundation to my entire face and waited a few minutes for it to set and when I looked in the mirror, I was shocked. It was an exact match! I could barely tell I was wearing any foundation (because I never wear foundation; haven't worn foundation in over 3 years)! My husband (who claims to be very aware of erroneous applications of makeup) said I looked like a model (LOL) and it looked great on me and also that it was a perfect match. I was utterly impressed at the fact that this exact match was all done over a questionnaire on the internet! Not only that, the sample that they gave me (in which I only paid about $5 for!) was the size of a normal bottle of foundation you'd get anywhere else! This will last me over a year! I definitely recommend this makeup brand if you are looking for the correct foundation for your skin type/color or are having any troubles on finding the correct color shade anywhere else. Amazing!

Make sure youre reading these 1 Star reviews. They are not lying.I completed the quiz.. Once I received the makeup, it was horrible for my skin. Ive been professionally applying makeup for 16+ years. I saw all the rave online and thought I could try it and give my review on social media. It was streaky, thin and not buildable. This is already paired with an immaculate skincare routine. I decide to contact customer service and let them know Im not a fan of their foundation. The email response was obviously disgustingly auto generated. It didnt address anything I said. When I replied and said, Can I get real LIVE help with my concerns? This email was scripted and I would appreciate REAL human help with effort. Etc. They replied by saying, I am indeed a real person, it was not an auto-response. In regards to the eyeliner, I can check to see if it can be replaced, free items can't always be replaced as they are limited in quantity. The tips I gave are typically what helps our foundation apply more smoothly, it is buildable to medium coverage at most. If you want full coverage, we can exchange the foundation for our full coverage option, After Party. While we hope our foundation is a great fit for all, we only carry matte foundations, so they typically look best on normal/combo/oily skin. If you love the color, I also recommend adding a drop of serum or moisturizer to it to get a more hydrating application. This video also has some amazing tips, that I often share with clients for smooth makeup application.Literally NOTHING to do with me wanting to return because I DONT WANT IT.After I replied with informing them I want nothing to do with it and dont want to be charged, they stopped all communication with me. Just up and left the thread and never responded. I went to their IG Page and commented on their post a more condensed version of my email. They DMd me apologizing and asking for my order number. I still havent heard back.

Misleading advertisement on try before you buy. I felt bait and switched.I was told I'd be charged $5 to ship now. and charged full amount if I tried it and liked it AFTER 2 weeks and if I kept it. I contacted them immediately and told them to cancel the order and I'd go elsewhere. They said they couldn't stop the order, they sent it anyway.And they said there was some screen during the check out process that said they would charge a retainer right away, which if there was it was sneaky, and really just makes the whole schtick about try before you buy null and void.From the day I received it until I sent it back was within their 2 week timeframe.I was charged the whole amount right away. Even though I told them to forget it, I said don't send it I don't want it, they sent it anyway.It's not about the money, as I spend a lot of money on make up. That's not the issue.I would have gladly have paid whatever they'd asked if they had done the transaction the way they said they were going to do it, if it didn't feel so sneaky.And I really am not one to complain...until it gets past a certain point.I had to spend time w my bank disputing the charge for the initial transaction, which eventually got back onto my account.I tried the make up, since it was sent to me anyway.. I didn't like it and I sent it back with a tracking number for them so they'd know where it was. It WAS in the 2 week timeframe from when I received it, that I sent it back. I have emails and tracking numbers.They have charged me again today, after sending the make up back. I am so furious and disappointed. I was so super happy to have maybe discovered a new vegan cruelty free brand that looked so promising. I've been on the phone all morning dealing with this, AGAIN.It could have all been avoided when I initially contacted them MINUTES after the initial transaction and asked them to cancel everything.How do they expect to make loyal customers like this? I hope to save you this trouble. 0 stars

RUN. RUN FAST. These are crooks. Look at the glowing reports. Makes you want to try this wonderful product! Right? DON'T. The will have access to your CC/debit card account and they will continue to steal your money. Yes the foundation is nice. The offer I used was a 14 day free trial of foundation with free gifts and no shipping, no upfront money and if I liked it, pay retail of $44 , keep the free gifts. Sounds too good to be true? Of course it was. The "free gifts"- a make up brush, liner and concealer. Nice foundation and I gave the rest to Goodwill as I don't use them. I expected a bill for the auto ship discounted price of $35.20 ( shipping is Always? free- but later in the site it changes to- free if over $50) The bill- $77. Shocked and out raged. I was fortunate. My debit card # had been changed due to theft so these crooks couldn't steal from me. Charge was declined. My emails to il makiage went unanswered. Have you noticed the responses from the business to each complaint? Oh so helpful and they never do anything wrong! and of course they've already issued refunds although the person placing the complaints says no refunds received. The responses are so sugar sweet they make me sick. Slick. Very very slick and the mark of a con artist. Gives the impression that the company is innocent and the big bad customer has made the mistake! The company only want's what's best for the customer. no the business wants the customers money and will say what ever it takes to get it. Once they have your money they are not going to give it back. Period. They will say what ever it takes- and oh yes- that includes misleading and lying. Don't put yourself through this. No product is worth your time, money and stress. Are you aware reader that reviews can be purchased? There are companies who specialize in writing fabulous reviews for products. Notice the wording. and the way the review is set up. After a while you can spot the fakes- they all sound the same, use the same phrases and words. Raise the red flag any time you read glowing review after glowing review. Do you own research, don't relie on reviews!

I heard a lot of great things about IL Makiage, so I decided to give them a try. I filled out the questionnaire to receive my free trial before I committed. They sent an email confirming my trial was sent and let me know that there would be a hold on my card. PLEASE READ THE DISCLAIMER - the 'trial' is for a full bottle. If you like it and decide to keep it then your card will be charged for the full price of the foundation ($44); not just the sample cost of shipping, which was $5. I was not expecting this kind of commitment when I ordered the trial. Typically, companies will send a small (one to two days worth) batch for testing and if a customer decides to commit, then they will return to purchase more. This is the only reason I knocked them down to 4 stars. I think they would find more customers willing to return if the trials did not make them commit to the purchase within 14 days of receiving it. I understand that they probably did this to avoid extra cost in sample packaging and to avoid extended shipping lags in the instance that a customer may want to purchase the product. After taking the questionnaire and receiving my 'trial.' I found that the foundation was a much darker tone than my true skin color. I tried to fill out the questionnaire to the best of my ability and answered as truthfully as possible. I was expecting it to possibly be a shade off, but it was quite a few shades off. It had an orange tone to it, as if I had been cooking a chicken in the roaster for 3 hours. I'm very fair skinned, so this shocked me. I do have to say that the consistency of the product was amazing. It was light and not cakey at all. However, I did end up returning my product the following day of receiving my trial. The customer service rep, Emma, was very empathetic to my experience and was willing to go above and beyond to help make my experience a better one. She assisted me by giving me a new sample to try at no charge. I ended up having my sister help me fill out the questionnaire this time to get a different perspective of my skin tone. I'm hoping that this next sample will be a perfect match. Thank you for your hospitality and great customer service!

After seeing all the ads I finally gave this foundation a try. I got my first order and the color did not quite match my skin tone so I went to the website and said I wanted to replace it with a new color. They said to keep the first bottle free and they would send out a new color for me to try. Awesome... after that I got about ten emails in a row saying I canceled my subscription or my order was being processed or they were sending me a new color etc... I was confused and assumed it was a technical computer glitch... then the day the new color arrived there were 2 packages... I was confused because both packages contained the new foundation color... weird! So I contacted them and said, hey just so you know, you guys sent me a duplicate bottle of foundation. I don't want to be charged for a second bottle so I'm letting you know. The responded telling me if I don't want to be charged, (for their mistake) I need to send it back, and make sure it weighs exactly what the label says or I'll be charged. (I don't have a scale) then I need to take it to *** or I'll be charged (I live in the country and don't drive and all we have nearby is ups). And do it within 14 days or I'll be charged... so I didn't order it but now I have to do all this to avoid being charged? I replied that I'm in the country, I'm disabled, and I don't have any transportation or even know where a *** store is and that even *** will send someone out to pick returns up... I said I guess if you want to charge me for a product I didn't even order then I'll just send back the one I did order too and cancel my subscription if they can't be more helpful because I don't want to deal with this in the future. They responded saying they canceled my subscription (what?!) And I did order the product and am responsible for returning it. I told them why would I order TWO of the dame color on the dame day, that I've never even tried before?! I said I ordered one! It wasn't right, I filled out their form and got sent a second one (that's two) now I have THREE bottles total it makes no sense! I was perfectly comfortable paying for what I ordered but I can't pay for two of the same thing I didn't even order! And then I went to try calling them to see if I could better translate the situation and come to a solution... but nope. They only have all online customer service no call assistance... really?!

Oh boy where do I begin. Early today if I had wrote this review I would of left it 1 star because their customer service is just awful, they only have e-mail to contact them at and they hardly get back with you. I finally got a hold of someone through their *** account, can you believe that haha but because of the help I got from this person earlier I'm leaving 2 and it's only because of that one person and because I really do love their Woke Up Like This foundation. It matches my skin color to a T. Now in the summer time I might have to get a different color but this will last me a long time because I don't wear make up but MAYBE 3x a week, maybe lol Anyways grab a chair and some popcorn cause this might be a tad lengthy. When I decided to do the 14 day free trial of their foundation I put in my work e-mail address, well I decided to see if they could change it to my personal for me as the e-mails I'd get from them were being filtered as spam. So I got a reply the next day saying sorry they did not have access to do so. I thought well that's kind of odd, they said I could when I make an account. Well yes obviously I know I can change my own info in my own account with anyone generally speaking. But I forgot I made an account so at this time I'm thinking I didn't have one that I checked out as a guest. So I was like I'll just double check and see if I made one or not, I try to log in, I'm unable to it says invalid email or password. So I thought okay I'll make an account. It says there is already an account associated with my e-mail address. So I try to recover it, now it said if there was an account with that e-mail then I'd get an e-mail haha well obviously. Since I'm using my work e-mail and it's being filtered as spam I'll get an e-mail from the IT team e-mail saying there could be harmful content and I choose if I want it delivered or not, well normally these things are time sensitive (the reset links) I wouldn't get the e-mail from the IT team til after the e-mail from ilmakiage had already expired. ugh But the second e-mail I received from someone there after I tried to give them the low down on what was going on they made it seem like I was doing something wrong after I told them I've tried multiple times and I was getting the same result. They said try doing this and this and this and then see if it works. Rubbed me the wrong way. That was the last e-mail I got from them. I e-mailed them like 5 more times hahah but whoever helped me on the *** end and for anyone else in the future on now if you're having issues with them try *** I guess

They truly are AMAZING! I absolutely love their foundation.. as everyone seems to! But I had an issue, twice I received a broken bottle as the pump wasn't working on one then they sent a free replacement and the second one I couldn't get to the pump lol when I took the top off, I got a spring and then another top! In order to take that 2nd top off and get to the pump, makeup splattered all over the place! Yes I was frustrated, but thats how much I love their foundation was that I still LOVED IT and was going to use it daily moving forward! But when I contacted their customer service by email, they made me love them even more! First time, as I said, they apologized and sent me a replacement and allowed me to keep the broken pump one AND gave me a $20 e-giftcard for future purchase. The other time they asked me again if I wanted a 3rd bottle or to just cancel the order and refund charges. I don't like being wasteful so I can just use the 2 bottles I have without using it with a pump. So I canceled the order, they refunded the charge as well as shipping fee AND they gave me ANOTHER $50 e-giftcard code! Like WHATTTT! That is INSANE! I definitely wasn't trying to get all of this lol I really just wanted a working bottle/pump! But I couldn't bring myself to just throw away 2 bottles of this amazing foundation. So ill just suck it up and deal with their imperfections lol. But I still feel like I scored or like it was Christmas! In the end, I basically got 2 free bottles of THE BEST foundation my face has ever had the pleasure of knowing, the free add-on foundation brush (that was a promo ans came free with the very first foundation order I placed), but then also a total of $70 worth of e-gifrcards/promo codes (which I literally just placed orders for their primer and concealer! I paid only like $20 after the promo codes. I did have to place 2 separate orders, but I don't care about that one bit. I've been dying to try their other products, so I CANT WAIT till these 2 new ones arrive! All in all, it was extremely frustrating at first but this whole thing has turned into a really great deal for .e! And THE BEST CUSTOMER SERVICE I have ever come across! They have won my business for life!some of their products are quite expensive but I'm sure they're worth it! Like the primer, it is $49! Thats crazy sounding to me lol but if it works magic, then I will use that for life too (and I'm sure it does)! Jeez, sorry this has turned out soo long, I just wanted to give a very detailed description of how they operate.. especially if you run into an issue! Thank you Il Makiage for being AMAZING! We don't see that a whole lot in companies nowadays! Thats what will make you one of the top leaders in the makeup industry! Nothing but LOVE from, ***Yall deserve 20 stars!*** (P.S.) One suggestion id like to make and I really hope yall consider creating one day are travel size products! I always keep my travel makeup bag full of everything id use as if I were home and never take full sized products (in case some get lost but also to SAVE ROOM in my bags/luggage)! I would purchase all these same products from yall, all over again if you had small versions ?

After seeing the ad on social media, I ordered what was advertised as a sample for 7.59. Right after giving my credit card number, I was sent a confirmation receipt of my order of a full size product to be returned within 14 days of receiving. And if kept, I would be charged full price. Your ad is deceiving, and I am filing complaint with the Better Business Bureau here in the US as well as returning the foundation this week.l

hello,

On December 2nd my card was charged 200CAD without approval. Ive been trying to get in contact with the customer service but they have been no help. I've sent out multiple e-mails, called several times but no help. They have basically stolen from my account and the only e-mails I get in return are copy paste e-mails. I need someone to actually assist me with this. I've never experienced this before with a company. They claim it to be a pre-authorisation charge but this is not the case. There is no hold on my card, it was a FULL CHARGE. They are not listening to me and I plan on taking further legal action if nothing is going to change.

From 11/13 to 11/27/23 I have been trying to return an order. When I try to log in it says my order number and email don't match up. I have entered it many times and am positive the two are right. Therefore, I can't download a label for return. I want a credit back to my account. I have emailed them twice with no reply and have called many times and it is always busy.

I am beyond words!

ORDER #[protected]+4

I am writing to address a critical issue regarding recent transactions and shipments associated with my account. Unfortunately, I find myself in a situation where unauthorized products were shipped without my permission, despite my explicit communication directly from Il Makiage customer service by email, that only my foundation should be included in the shipment: see below email “Upon checking to my end you will receive only WOKE UP LIKE THIS Shade #105 on Nov 22 2023.”

Regrettably, I was fully charged and received 3 EXTRA products, instead of the agreed-upon one. Despite multiple attempts to address this matter through email, I have not received any response or acknowledgment of my concerns.

This incident is particularly distressing as it is the second time such unauthorized transactions have occurred. Upon further investigation, it has come to my attention that numerous customers have faced similar issues, as evidenced by multiple complaints filed with the Better Business Bureau (BBB) and other platforms.

I am reaching out in good faith, expecting an immediate resolution to this matter. I insist on a full refund for the unauthorized products and a prompt acknowledgment of the issue. It is imperative that this situation be rectified promptly to avoid further escalation.

I am deeply disappointed with the lack of communication and the recurrence of such issues. I trust that you will take this matter seriously and act swiftly to address and resolve these fraudulent transactions.

I anticipate your prompt attention to this matter and a timely resolution. Failure to do so will leave me with no option but to explore further actions to protect my rights as a consumer.

Thank you for your immediate attention to this matter.

Thank You,

Mary

I have tried to cancel these shipments for a year now. I cancelled my auto replenishment numerous times on your website. I have contacted customer service numerous times and there is always an excuse to why you keep shipping to me. Last time it was because I had 2 separate orders due to changing my email address so I cancelled auto replenishment on both accounts. Then I received an email that one was going to be shipped so I cancelled again on both accounts.. It still shipped and I received another one today. Now I have 3 unopened bottles of a product I hate. I am going to refuse shipment on the one that came to me today and send it back. My account had better get credited or I am turning this over to the Minnesota Attorney General's office. I have spent way to much time cancelling. I want my accounts closed and taken off your customer list.

Ill Makiage has been dishonest with their billing and products ending. I ordered a free sample and have been billed hundreds of dollars. When I contact them, they tell me there is not a cancellation process. When you email them you just keep getting the automated emails back. The customer service is the worst I’ve had to deal with!

Thank you for getting back to us.

This is the reply I received from ll Makiage:

I totally understand how this could be confusing.

Since your auto renewal was not cancelled after the last shipment was sent which is your order 620xcx2787+3 you were charged for auto renewal fee with invoice 620xxx8310.

Upon checking your account, we confirm that your Annual Plan subscription for both POWER RECHARGE CREAM and F*CK I'M FLAWLESS #2.5 concealer will not auto-renew after the cycle for the 3 prepaid shipment for the recent invoice 620xxx8310.

Once you have received your last prepaid replenishment, you will be downgraded to our regular auto-replenishment plan, which you can easily manage in your account.

I hope I'll have the pleasure of assisting you again in the future!

Have a great day and remember to be safe!🌹

I removed some of the order number and replace it with xxx. I did cancel them over one year ago! And notice when I canceled again, they are just going to downgrade my order!

My first email was in March of 2022!

Items have been sent to me and payment taken from my bank which I have not ordered. This is the second time this has happened and the first time I asked for all my personal information to be remobed from their systems and confirmation I would not be sent anything else. Yesterday I noticed a payment to them and an email saying items were due to be delivered. I have not ordered these and have confirmation from Il MAkiage from the first occasion this happened that my details had been removed which was obviously untrue. There was an attempted delivery today which I refused but I am angry that manoed has been taken from my bank without authorisation. I contacted Il Makiage and they dsaid it was a reoccuring order which is hard to believe as they had confirmed by email that my details had been removed previously. I would likje a refund and confirmation that this will never happen again. I would also like to know how personal information is held under GDPR as this was not removed as they informed me it had been,

I was on auto replenishment up until August when I cancelled all my orders. I have emails from the company stating my accounts were closed and I would not be charged. On November 6th I was charged again in the amount of $100.08 I again emailed the company and was told they closed my accounts and gave me a credit {which I haven't gotten yet} to check my account on November 7th and have been charged a 2nd time. Now I'm at $200.16 with no products and have no idea if my accounts are closed or not. I have not had a response yet today from the company. I am going to be forced to cancel my credit card just to stop them from charging me. There are no phone numbers to contact this company.

On 10/4/23, I went online to trial your product first and read very carefully so as not to order yet til I try. Somehow I looked at my credit card and you charged me for the sample which was okay, but also 52.43 for the full size. If this is not removed I will call my credit card company within the hour to cancel the transaction. Diane Martel-66 Bristol Rd. Narragansett, RI 02882

Thank you

Be warned! This morning I received notice of charge from Il Makiage. I haven’t purchased from this company nine months ago. I tried calling Customer Service but the number is just a busy signal. I looked on their website and I guess I signed up for an auto-shipment when I ordered back in January. There is no way to cancel, remove my credit card information or contact them. I would never order from this company again. Now I hope they respond to a complaint on their website and cancel my account immediately.

I was told I can't receive a credit back and I can't cancel my auto renewal program. I thought I had cancelled it in the past but, apparently this didn't happen. I'm extremely upset because no one should be forced to receive an annual renewal program and product if one desires to cancel it all. That should definitely be an absolute option to do so.

Carol A Barrow

On Sept 8th IL Makiage charged my credit card for an item I did not purchase, and I cannot get through to the company, naturally based on the reviews. I want to get the money back! $38.34. This company fraudulently charged my credit card on Sept 8th, 2023, for something that I did not purchase. I cannot get through to the company of course to find out why what and when and also to cancel any future relationships with this company, if any should exist.

I order products from the direct website at first I got what I asked for them I’m being charged but not receiving any product from them I have emailed and tried contacting customer support but nothing has changed and no one has replied to my email or call back

It’s impossible for me to get through the customer service line and no response from them

I really need help with this issue please help me out thank you very much for your time

On Friday evening 8/18/2023, I initiated a "try before you buy" transaction through your FaceBook advertising using my PayPal account. The advertisement said that the purchase was a trial and "try before you buy" to see if the foundation met my expectations. However, after submitted the purchase, I noticed a credit card charge of $72.34 difference of the total charge of $82. This charge was not authorized and appears to be a bait and switch transaction. Please reverse this charge and refund the total amount of the purchase. I am cancelling the entire transaction.

Cynthia Woodrup

I ordered a free sample in June, 2023 and paid $6.41 shipping. I was told I was not required to pay for it if it was not what they guaranteed. I contacted them through their website on June 30, 2023 to tell them it did not match my skin and I wanted to return it. They sent me an email stating to keep the makeup and I would not be charged. Much to my surprise today I received a charge on my credit card through Paypal for $81.32.

The phone number for IL MAKIAGE keeps disconnecting. I have tried to call and send emails 100 times. I get no response or I am disconnected. I want refunded for my last order and the order I just received. This product is awful and I should be able to talk to someone or someone return my email. The automictic response on their site keeps informing me that they are sending an email to log into my account, but I never receive an email. No. It's not in my junk mail.

My name is Connie Mitchell and I have been emailing back and forth numerous time to different customer svc rep., but all of them seem to be dump or they can't understand simple English typing. Ive asked numerous to review my account. Two payments were taken out for me receiving only body scrub and foundation. The makeup that was chosen using your system was too light so I returned it immediately, I finally got the correct makeup and I called and emailed asking them to stop sending the auto shipment because I just got the correct shade, but they took another payment out the very same day of $47.70 after charging me $61.48. One charge should have paid for both of the items I received. I sent emails asking for my refund and to extended my club date every 2 months. I also thought the other payment was for a #13 Concealer but I never received it. It looks like it was added to yet another order. Today I get a email about cancelling my membership. UNBELIEVEABLE. I have been emailing back and forth trying to get this settles for WEEKS. Please help me to resolve this matter and REFUND my payment of $47.70. I will get the concealer from somewhere else.

My contact information is:

Connie Mitchell

[protected]/ 6607 Parr Avenue, MD 21215 / [protected]@gmail.com

Your Customer Service is HORRIBLE.

Signed up through Instagram to try the makeup 2/19/23 IL Makiage WWW.ILMakiageny charged my credit card $172.18. I received the trial order & hated texture/color. Cancelled trial subscription & Created return the next day & shipped back. 3/17/23 received another charge for $81.98 don't know what it was for? I never received anything. Receive another box 6/19/23 $57. Went to https://www.ilmakiage.com/ilmakiage_return/return/ to create a return, printed & had delivered to post office. I do not want this product, emailed customer service wanting all charges credited back to my credit card, I have returned all shipments the day after receiving & they then tell me I am in an annual plan? I am out $311.16 to this company and have nothing! I am not going to sign up for an annual plan not knowing if I am going to like the makeup/products...which I hate! Do not trust this company, they just keep charging credit card even when products are returned! No credit was issued. Customer service only has an email & no phone number to talk to a live person. If they are a reputable company why wouldn't they want their customers happy & be able to talk to customer service & get it resolved instead of waiting for a generic response in an email the next day? Very disapointed in the whole experience with IL MAKIAGE!

Jordan T. (IL MAKIAGE) Jun 29, 2023, 09:44 EDT: Unfortunately, we are unable to cancel the annual plan or refund you at this time.

In March I tried your trail twice did not get the correct shade, once it was very light returned it and second time it is yellowish shade. I requested you guys to send me return slip and I can return it. and get my money back but in vain. That foundation is sitting there I lost my $32. It was my mistake to trust you guys.

Now after 2 months again I received the package from you guys yesterday, I didn't even open it I checked my bank account again I was charged. You have my card information doesn't mean that you will keep on charging it.

Last time Ms. Jordan clearly wrote me that she is canceling my future orders. why did I get it again?

Please send me return receipt I want to send the package back. I want my money back.

Thanking you

Sunita

I previously had a subscription with Il Makiage, but canceled after my last order in April of 2022. Now, over 1 year later, I noticed a charge to my credit card, and today received a package that I did not order. I emailed customer service, as there is no telephone number available anywhere on the website, and was informed that I chose “auto-replenishment” at checkout. This was 1 YEAR AGO. I have not ORDERED OR RECEIVED ANYTHING IN 1 YEAR. I was told I could “easily” cancel my subscription by logging onto their website. Except that it is not an option to cancel anything anywhere on the website. I have sent 2 emails trying to explain this, and have had no response. I want a full refund, and a cancellation of the subscription that I never agreed upon.