The complaint has been investigated and
resolved to the customer's satisfactionResolved IGA Grocery Supermarket — SIntrusive Security Guard Policy
resolved to the customer's satisfaction
A couple of months ago a uniformed security guard working in an IGA store (in Montreal) walked up to me and kindly advised me that customers must leave their bags at the front. In all the decades I've shopped at grocery markets I've never encountered such an incident and never at any other IGA store I shopped at in that city. Upon further investigation in a reply from the Head Office and the store's assistant manager, , IGA apparently leaves it up to store managers to decide their own security policies -as such at this particular store, they decided to leave the policy in place, even though the regular staff see it as unnecessary apparently. No other grocery stores are permitting security guards to approach customers and harass them while shopping and telling them they need to put their bags at the front... An ignorant stupid idea that NO OTHER grocery stores dare try to enforce - because it is pointless and and makes some customers never come back. The resul now is that I shop at IGA's competitors nearby; where the checkout line-ups have half the customers carrying their bags ready/convenient for their purchases. So, IGA now loses my annual $2k grocery budget as a result. If this store loses one customer a week who feel like me (after a security guard is forced/obliged by the manager) to fuss with customers, then, after 2 years, that IGA store is losing $100, 000 from lost customers with an annual $2k annual grocery budget - just due to a stupid, aggressive, anti-customer policy that no other grocery supermarket would ever use. Your loss IGA - you should decide at Head Office to ban policies like this from being used by store managers throughout your chain of stores.