[Resolved] Ifb Washing Machine Exe PlusNot satisfactory redressal of complaint

S
This review was posted by
a verified customer
Verified customer
Review updated:

The machine I bought had numerous manufacturing defects. I tried to contact Vijay Sales, but they would simply pass on the buck to the IFB company. From IFB , technicians would come, but would simply say that the "NEW" machine requires repairs, but not "replacement". The irony is that, all technicians contradict each other, the way the machine should be used.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by Rexy Jana · Jan 04, 2020

    Technicians not responding

Responses

  • Dr
    Dr.Madhavi Nov 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    i have purchaged a washing machine 3 months back and it is hanging in between & draining automatically since 3 months my complaint number is 1322783 simply the IFB service people are coming & suggesting us to buy voltage stabilizer of Rs. 3000. & i have purchaged it by paying 3000 rs. which is reffered by IFB. but still the problem is continuing iam unable to wash my clothes properly since 3 months after buying a Rs.30000 IFB digital washing machine & u people are giving ads daily in news paper boosting lot of things if u don't replace it within one week i will go to consumer court & go to the local newspapers like bangalore mirror etc. as these newspaper people are hunting for like these news in my office as iam seeing since 3 months u people are unable to solve my washing machine problem as it might me having some manufacturing defect , so if u people did not replace it within one week i will go for consumer court and local news papers as u people are boosting ur ads daily u will see this defect in news papers which u people are unable to solve & ur not ready to replace it also i will make sure that u will get this in front page of news papers. if u people did not attend & replace it within week u only tell me how much i have to wait iam waiting since 3 months & i have purchaged what all the additional materials u (IFB) suggested to buy
    IFB preffered voltage stabilizer & my house is just behind of convergys company & very near to IBM & INFOSYS & plenty of my co workers have also purchaged it but my machine has got some manufacturing defect & i have got warranty & extended warranty what is the use of this machine by paying lot of money & we are unable to wash the clothes since 3 months & u people r not at all taking care of customers after selling ur products.

    0 Votes
  • Vi
    vivek bangalore Feb 16, 2013

    I too facing similar problem..

    0 Votes
  • Vi
    Viraf Deboo Feb 25, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I purchased this machine from Vijay Sales, station road, Pune 411001, in May 2018.

    It was an open box machine.

    Till date, I have not received the user manual, in spite of several calls, complaints & assurances.

    Please ensure that I receive the user manual without any further delay.

    Regards,

    VIRAF DEBOO

    0 Votes
  • Sa
    Santhimathi Jun 29, 2019

    Iam customer of IFB family past five years and I have to book the complaint about the product it is not working properly so Make it fast to rectify the problem

    0 Votes
  • Se
    Service Customer Jul 02, 2019

    @Santhimathi Dear Sir/Madam,

    We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

    Regards,
    IFB APPLIANCES

    0 Votes
  • Vi
    VIKAS JOHARI Nov 18, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Washing machine sahi karne koi nahi aaya lekin company dwara problem solve karne ka mes aa gaya.
    Dubara complain karne per meerut office se nitin ki batmiji bhara call aaya.
    ooske bad bhi ab tak koi machine sahi karne nahi aaya.

    0 Votes
  • Re
    Rexy Jana Jan 11, 2020

    Very worst service and technicians also very worst

    0 Votes

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