ID.me – Page 2

I did talk to a local person at the state revenue office in my town. The lady explained that the IRS no longer had an office at that location. And she gave me a number to call the IRS in a town 50 miles away. So I called and was told that I need to set up an appointment. Thats when I decided to use ID.ME. Not being a tecnical person; I stumbled through the ID.ME process and somehow was successful in signing up to the IRS using my password.. So far I like the factthat I can sign in and take care of any businesswith the IRS.

The site needed information. I filled out the form with the information they wanted. They verified the information. They told me what identifications they need for the interview. I took front and back photos of my 3 ID's. When the computer interview started, I saw the IRS person in the center of my computer screen and my image on the top right of my screen. The person asked me questions which I answered. When he asked me for my ID's, I held them up, one at a time as directed, in front of my Computer Camera. It was a fantastic experience.

This is by far the worst company Ive ever dealt with. After weeks of emailing and attempted phone calls no one will help address my issue. I just receive "sorry for the delay" emails. My unemployment claim has been suspended and possibly denied due to lack of ID verification through this joke of a company. Their site states a "referee" is available to meet and then states the wait time is over 5 HOURS. Even if you do wait this ridiculous amount of time, NOTHING EVER HAPPENS. I am beyond disgusted with this completely unprofessional entity.

Once I walked into the real i.d. center at the u.p.s. store everything was easy. There was no wait and it only took a few minutes. No cost either. I first had to go to an unemployment office. A coworker told me to see the security card and tell her nicely my issue. She new exactly right away that I ne we did my real i.d...she walked me through every step on my phone. She promised that she would not let me leave until I was on my way and would be finished shortly. This was the first time I did something like this and did not have a problem . amazing

The Nevada PUA /employNVpua as many other states has added the idme.com to there identification system and has had great success to block many users to continue receiving their bennifits. If you can not get varified and have problems you will be directed to the contact us page of idme.com and will be given a ticket number so now you are on a list, and they will contact you in a year or so. If you own a cell phone that does not a let you open the idme.com live selfi link, Good Luck. I sure hope that the international hackers never get there hands on all this information form all the users...

I work in a school cafeteria and I get laid off for five weeks every summer for summer break and I collect unemployment for that time. In twelve years I've never had a problem until now. In Virginia you are now required to verify your ID with ID-me and the Virginia Employment Commition makes it as difficult as possible to navigate this process. Thanks to the great folks at ID-me for simplifying this by using Facebook. I messaged their fb page about my frustrations and it took a little while but they totally got me on track to receiving my payments. Thank you ID-me, I can now help my fellow employees get their much needed claims fulfilled.

Id.me was the critical link to apply for medicare as the ssi links would not work since the listed phone number was out of date. Could not get password change because it was linked to the bad phone number. Once I updated the information with id.me all the processes to SSI and Medicare became 'linked' to the information that id.me had (with current info.) Two visits with SS employees, one on the phone and one in an office (live) could not figure out how to help me sign up for the myssi account directly. I had made an telephone appointment, five weeks from now, to get it squared out, but since I eventually got the updated info to id.me, do not need that appointment!

What an excellent service. I was stuck, not knowing how to prove my identity, and ID.me's excellent process made it possible. Sending documents and the final Video verification was very simple and fast. I could not believe that finally, in a matter of minutes, I could verify my identity and proceed with my IRS login. This service is excellent. I wish it were there in 2019, and I am happy I didn't give up and rechecked the IRS website and found this possibility. I wouldn't know what to do without it. I sent three Faxes and two letters, all unsuccessful in the past years and had given up. The process was fast and efficient, and secure. God bless you all for helping people.

The gentleman that attended to my need for assistance verifying my identity in order to log in to my IRS account did an amazing job. He was knowledgeable, pleasant, quick, and efficient. He also had a calming nature that made it easy for me to forget my usual being uncomfortable on the camera, and I did not even have time to think about it during the call. He made sure to explain exactly what I was to expect as the next step and he then without being pushy or expectant of a positive review, did let me know that there would also be an email coming asking for review feedback and only asked if I would be so kind as to please participate. Then exactly as explained, came the processes he explained and within no time I was verified and able to continue on with my mission

If you are pc or internet challenged, get someone who can help you. Otherwise, it's really easy and fast. Note: I you are using your desktop you will be interacting on the pc and your smartphone at the same time. So don't close out your browser (this is if you are on a pc instead of just your smartphone). And, enable your camera and microphone through your antivirus software. Watch for little messages that will help you establish a video call. You don't have to download a special app or at least I didn't. I'm running the latest version of Chrome. My side of the call was very echoey if that's a word. I don't know which side it was on. But the call only lasted a couple of minutes. I know this new technology will drive some people crazy but hang in there. Compared to the old way, I like it.

Just because it's connected to the government doesn't automatically mean it's not good. Of course it wasn't something that I wanted to do, BUT if it's something you have to do then consider the effort that went into trying to make it more accommodating. It wasn't like you had to brush your teeth with a wire brush, it's something that is needed to add that extra layer of protection in a world that needs protecting. You and your future are worth protecting, right? Give credit where credit is due. If you're still worried, sit back and keep an eye on the shifty neighbors kid that's playing that strange music all hours of the night. And coming and going with weirder looking kids them himself. Wait, wasn't that you back in the sixties? Yeah, it was, wasn't it? How do I know? I was one of your weirder friends.

Much faster than mailing anything. This is the future ! Fast convenient and secure. It uses multiple steps to verify identity and gets you access to what you need to because of it. For me that was the IRS website. I made a new account and it was all done within 12 minutes or so. It seems very impossible for identify theft to happen with all of their measures including the very cool facial scanning through video selfie. I will use this again in the future if I know what other applications it can be used for. You only get one identity in life and it should be secured. I trust this company in doing that and it is a great business idea. 5 stars easily for the hassle free online experience in the late hours of the night when other businesses are closed. Again, this is the future. Online 24/7 smart phone accessable interface.

I had an issue with IRS website where it would not allow me to upload my license picture. I tried it a few ways , tried the chat, and ended up emailing the customer service site. I got a quick response telling me how to try it again, did that and then followed their direction from email where to contact them if it did not work. I got a specific person to contact in that email( the rep name) who then provided further direction. Tried again, did not work, and he sent me a list of questions to answer. I did and again he stayed as my contact as we tried 2 more things. He finally sent me a link which worked and i got the process completed. While this was not easy I was satisfied to have a consistent person with ongoing support that did NOT change, did not hand me back to the beginning to start over which often happens . It was ultimately resolved and I was pleased with that. GIven all the complaints i read about i was very happy to have the help and speed of response time given my timeframe was over the tax date period.

The process is very point by point specific - as it should be to validate you to the IRS accounts system. And the advertised 5 to 15 minutes process was accurate, unlike some of the other reviews I checked out. I started the process on a PC web session and was popped over to my iPhone to grab state ID pix, and it picked right back up on the PC session… a bit tedious and exacting, but following all the steps exactly allowed me to connect to my IRS account within that 15 minutes to start resolving an issue tracking payments to the IRS. I can recommend the automated ID.me process if you have a smartphone and some patience… I had earlier called the IRS toll free number and after a half hour wait got a live person, then needed a second person to help with this issue and heard the message about setting up your account online, after waiting for another half hour and still on hold… I decided to try it out. the online process ended up being faster, easier and got me to the information I needed quicker than waiting on a live person.

IRS.GOV forcing to go through ID.me. I had an acct and now hum not there. I did all that was need for ID.ME there web.cam connection is BS doesn't connect. Then after uploading everything was almost a 2 hour wait for a video chat. Then ID.me logs you out over and over which you have to over and over request have a code text to you enter to get back in que yet again. So you lose your spot. If ID. Me doesn't have enough people to help then they should update date there app not to log you out when your on hold waiting. Doesn't even ask if your still there, but that be a bad idea if you look away, since you know your on a 2 hour wait sucking up your battery time. I'm not paid for my lost time having to repeatedly get back in que. Just unreal Gov uses this for many websites. My other Gov websites no issues yet, but IRS isn't taking user ID sign in before they added ID.me. So at this point i still haven't gotten help, and I need a document from IRS ASAP, for help and this has delayed. Where do i send my bill for my waiting time over and over again cause being kicked out.

I feel like it's a waste of time to even write this review. I was surprised to learn when I went to check my status of my refund that I needed to upload documents to this website to verify my ID after collecting my biometric data and uploading all personal documents I was told that I had an account I obviously do not I've spent the last two weeks trying to contact support to get into my account only to be told that someone will get to me when they have time I have literally found them on every platform possible just to be ignored looks like I'm not the only one

This platform has been a colossal failure and a time consuming terrible experience. The EDD has forced this platform as a part of the verification process and so it needs to make sure the system is reliable. Especially because customers are already dealing with Job Loss or Medical Leave issues and don't need this additional stress especially when dealing with important government imposed deadlines. There is absolutely no way of contacting customer support. Voice mails and emails go into a black hole. Government should drop them and research more efficient methods of verification.

After spending a good part of the morning preparing my documents for and then finally having my video call with ID.me, I received an email with the subject "Action required to complete verification." In the email was the following text and instructions: Action Required You're receiving this email because you verified your identity on a video call with an ID.me Trusted Referee on [date] in order to access benefits and services at The Internal Revenue Service. Click the link below to return to The Internal Revenue Service, click on the ID.me button, and allow consent to share your verified identity information. I clicked on the "Continue" link and was taken to an IRS web page (***). There was no "ID.me button" anywhere on the page. I then re-read the message and became worried about the text "allow consent to share your verified identity information." What exactly does this mean? Who or what is "Consent"? With whom is it sharing my verified identity information? (Or are they trying to say, for example, "click on the ID.me button *to confirm your consent to sharing your verified identity information with the IRS*"?) I don't get a good vibe from the idea that my information is being shared with some entity that is not named, and the fact that this text does not parse grammatically does not give me confidence in the source (it sounds like something a spammer would write). In hindsight, it may be a good thing that I wasn't able to complete the "Action required" in this email. I tried to leave a report with the company itself to suggest that at the very least, they should have some professional editors or techinical writers review their standard email communications with the public. Unfortunately, there was no venue for providing this type of feedback or suggestions on their materials.

Used computers from grade school through graduate school and throughout career as software engineer. I've used all kinds of buggy software from demo's to outdated software that we had to keep running "for just another quarter". ID.me is worst software I've ever encountered. Doesn't flow. Doesn't work. And is user UNFRIENDLY. No updates on what is going on. Never delivers email required to set up video conference. Take high resolution photo, after an hour wait, photo "unreadable". Get authenticated on phone over and over. Should all be ONE TRANSACTION with ONE END TRANSACTION or backout transaction, but you can't backout if customer is waiting on you. There is no timer as you wait on email (that never comes) to confirm starting a video conference. I used drivers license and passport and figured this should be a 2 minute process, much like creating an account at Fidelity. Then as you use the screens, it appears there is a combination of incompetence and lack of English language skills. For example, screen says UPLOAD IMAGE or TAKE PHOTO, choose PHOTO, next screen says IMAGE, you click and you go back to taking a PHOTO. Finally, I figure this probably a phishing scam. They got my drivers license and passport info, right? So I resend "unreadable" photo, and this time it is accepted as readable. No way a legitimate online business could stay in business running a very process this poorly. Forget about threads and processes on the backend or whatever is making the responses so slow, there is nothing intuitive or efficient about the front-end, user interface. You click YES on phone, no indication you chose YES, but at some point you click CONTINUE and hope for best. And CONTINUE doesn't indicate it is selected or not. They should cancel what they have and start over. I wouldn't trust this outfit with anything, least of all my identity. I'd recommend just paying your taxes as a guest, or finding any workaround for whatever you need to do with ID.ME

I received letter from the IRS regarding the need to contact them regarding what they believed may have been a fraudulently submitted tax return (in my name). I called the given number but was informed that due to the huge number of received calls I should call later (and was not even offered the choice of being put into call waiting.) I then tried the option of verifying my ID at *** . This transfers me to ID.me. ID.me then, at various points in their process, request my Social Security number, and copies of my Permanent Resident card, my NY drivers license and my Social Security card , issued in 1991! (The latter helpfully advises me to keep the card - a piece of thin card - in my wallet and DO NOT LAMINATE. Try that for 31 years! The original letter from the IRS did not mention ID.me at all. Given that I had never heard of this private company I then had to check it was not a scam. The thing that beggers belief is that we have constantly been told by the US government to never share personal info like Social Security numbers and the details on other identity documents. Even worse, numerous IT companies have had security lapses resulting in the loss of private citizen data in the last 20 years. ID.me is a disaster waiting to happen. That said, at the very least, ID.me should negotiate with the the IRS to ensure IRS customer letters clearly identify ID.me as a contractor. Finally on a different note, the ID.me process is complex and seems to assume every taxpayer has access to a cell phone and/or a scanner. I did the process (albeit taking well over 45 minutes) and still then got referred to their Meet an Agent process - estimated wait time 1 hour and 15 minutes. I would suggest the Complaintsboard.com lobbies government to bring customer related services back inhouse. Taxpayers are expected to pay taxes; I would suggest the IRS has a duty to provide a sufficiently robust and large call-center system to be able to deal with customers directly.

I have been trying to get into my ID.me account for weeks because I am trying to apply for SSI. I first applied a few years ago and do not remember my password or own the same phone number. It is demanding that my old phone number be verified to recover my account and is offering no alternative to this verification step. Their automated support agent runs in circles, providing no solutions other than to submit a support ticket that will be ignored. There is no phone support to contact and they have been ignoring my emails for weeks.

I have submitted probably six tickets in the past month that I cannot sign in on the ID me page. I wanted to see if I could sign into my account that I made a while back and it worked. When I went to sign in again, it said my account has been suspended. I have tried everything. I even tried creating a new account which just caused me more problems. The only way I can get into my account was troubleshooting the page and then sending the link to myself on my phone through a Chat app. If this is just a page where people complain , and there is no one to help me please let me know because I’m looking for support here on how to get this fixed .

I have been attempting to verify my identity with ID.me, with the Internal Revenue Service. I do not have the original email, nor do I have access to it, r******[protected]@gmail.com. I suspect fraud on my account. I created another account [protected]@yahoo.com, it is suspended. I created another account [protected]@gmail.com, it is suspended. There is one more account [protected]@gmail.com. All of these accounts are suspended.

I emailed customer support Friday, 1/12/24, with no response.

I again emailed customer support on Tuesday, 1/16/24, as a possible fraud on r******[protected]@gmail.com. I do not know what the logon is for this email, much less what the password is. I have requested a video chat several times, with no response. The response was that this possible fraud will be investigated and ID.me will reply to me. I emailed again this morning, 1/18/24, with no response.

I have been trying to sign into IRS.gov since October 7, 2023. It is now January 16, 2024. ID.me STILL won't allow me to sign in. I provided the front and back of my drivers license and a live video of my face as well as my Social Security Number and a valid email address, but as of this time, I'm at work and can't do more until I get home. I came to Complaints Board because it was at the top of my Google search for ID.me contact phone number. Conveniently they don't have any live phone, any email or an address to contact them, but they're supposedly the guard of our IRS.gov site? I'm a natural born American citizen, and as such should be allowed to contact my government, its departments, agencies, and public servants. I don't think ID.me can block me like this. I REALLY need to sign in. If anyone has a way to contact ID.me in some real, live way or to get around needing to use them, I would LOVE to know. Thank you.

For almost the past year I have been trying to regain access to my account on id.me after my account was suspended for suspicious activity that I was doing for security purposes but no warning my account was suspended. I have sent several tickets to them to fix the issue but it has not been resolved so I tried to open a new account just in the past 2 weeks and I verified everything via video chat but never was able to even access either of my government accounts! Now the new account is suspended cause of trying to verify my identity again and again and still nothing has been resolved and this has caused several legal issues not being able to access my accounts and I’m about to contact my attorney to resolve this matter

My account is suspended and using the support email function is not resulting in an unsuspended account.

I need to use the ID.me account to verify my identity for my application to NJ unemployment to process. I have no income and need this to be processed.

Having a suspended ID.me account is causing a huge financial hardship.

I need to risk my identity being stolen to keep money from coming in to pay my bills and keep food in the fridge and a roof over my head.

Please help me.

[protected]@gmail.com

I have been trying to get help from ID.ME for three weeks. I have submitted tickets and even reached out on social media. My account has been temporarily suspended and I have no idea why. I was not informed what I did wrong, I was able to log in one day and the next I was suspended. I need this resolved immediately in order to complete time sensitive documents for the Veterans Affair.

Hello, I've been trying to access my id.me account to the social security account I have online since October 28, 2023. I have set up an account with id.me, recently I changed a password linked to my chromebook. When I put the new password in the verify identity, it takes me back to the login page of the Social Security that has Create an Account or Sign in. I've been trying to access my social security account and has not successfully accessed it yet. When I first login to id.me, it has my email and password already updated, I've set up 2 MFA, when I get to verify identity, I put in the password of my chromebook and that's how far I get. That's when I'm taken back to the Social Security page. It is so difficult to reach a support staff to get help. I haven't tried the phone number yet, but I will, hoping to get the help I need. I am an American citizen, right now I'm in Africa, but this shouldn't be a problem where I live. It worked for me before while being here in Africa. Soon, I will be applying for my social security benefits and I don't won't any issues when I apply. That's why I'm reaching out to get this resolved very soon. Thanks. I look forward to hearing from the support staff of id.me.

On 7/3/2023 I completed my id.me verification and everything was fine.

On 8/15, 8/26, 9/17, 9/26 & 10/9 2023 I contacted support to unlock my suspended account. In mean time I got a letter from IRS stating I owed taxes but I had no earned income in 2022 and only collected my disability check. I don't owe them anything, I had my surgery that year, I did not work at anytime in 2022.

I cannot get anyone to let me back in my account and I don't know why I cannot get into it. There is no number for id.me customer support to get a human to talk to so they can let me access my account or delete it and I got no help with all the emails I sent reaching out for help.

I created a idme account in July of 2023 ,I got verified by 2. Company's then idme suspended my account I sent messages asking to reopen it but no answer .so I made another account and tried to get verified by the IRS again but idme suspended my account saying technical difficulties and my account will go to the tech to be fixed but it never got fixed yet I just want to finish so I can answer the questions to get my refund .,But unfortunately the idme stops people from doing things and giving half baked answer and not solving problems ,they are creating more problems.

On today 10-11-23 upon logging into ID.me, ID.me says our account is suspended. Our account has been suspended for the last two weeks and we don't know why. We have reached out via email and phone and no one has contacted us back. ID.me seems like it is a good company, however we need someone to contact us as soon as possible as our employees desperately need to be paid.

Yes, I have had a lady who has tied her number and email address to my identification. The issue not being resolved is the fact that I cannot update my information to get services and benefits from Social Security. I am also seeking employment to get help too. I have worked 4 months to fix this problem and issue. The lady who stole my information is using it to get credit and services that she is not entitled to.

I am stuck in a loop with your log in of ID me and have been since MAY please fix your system I need it to work for my job.

Buri.[protected]@gmail.com

I have uploaded my documents 27 TIMES! I even "passed " an interview with your company and the very next time I tried to use your system I found myself back in the exact same loop.

Becky Buri

Whitman County

Veterans Service Officer

[protected] or [protected]

111 Upton St,

Colfax, WA 99111

M, W, F Colfax

Tuesday Spokane

Thursday Pullman

I filed a claim with NJ unemployment and I am approved but because ID.ME has two different emails for me my verification on UI website says incomplete. i cant get a hold of anyone. There seems to be no connection between UI and id.me. I am verified says ID.ME. but i still cant certify. I need to certify i am unemployed and I was APPROVED for benefits it is just being HELD UP through ID,.ME. If this doesnt get fixed within a week and someone from ID.ME doesnt get back to me I am going to file a complaint with Attorney General of NJ.

When logging in to my account I receive “We're sorry, this account has been temporarily suspended. Please contact our customer support for assistance.” I have tried submitting a support request, but after filling in form when I press the “Submit” button nothing happens. I have tried both Chrome & Firefox browsers with same results.

After exploring all options to contact ID.Me I always end back at the contact support page which doesn't respond when trying to submit a request

My account has been suspended and I have filled out a support report to get my account straighted out. For months nobody from their support has contacted me at all. I'm trying to verify my info for my taxes so they can released by the government. Idme support doesn't seem to care. I'm a single mom with a special.needs child and I have struggled when I lost employment. My taxes would help get my special needs son stuff he needs. For three mo ths nobody has made any effort to help me get my account unsuspended. I will not recommend idme to anyone at all.

ID.me has suspended my account. [protected]@gmail.com.Contacted them on 8/7/2023 and again on 8/21/2023. Answered their questions. No response. Now I have to go to the IRS to defend my identity. Need this account restored. Tried setting up another account they have suspended all of them. This is causing me real problems in a business verifying my information for possible future employment. They say on their email that they will give a rapid response. not sure they understand rapid at all.