The complaint has been investigated and
resolved to the customer's satisfactionResolved Identity Protector (Myidpro) — Did receive information regarding product
resolved to the customer's satisfaction
A new york & co. Card representative offered this product to me for free for a month w / c i was interested in trying so i did. I waited for a whole month so they can send me the information and nothing came. I finally got my bill and i had to pay $14. 99 for a service that i didn't receive. $14. 99 is not much but i hate to pay for something that i didn't get. I called them 2x last week to tell them that i didn't receive "the kit" that they talking about and the two reps that i talked to said that i will get it in 30 mins. A whole day came & went and guess what? I have not seen a damned e - mail. I called the ff. Day & the rep was nice but she said i may get this e - mail in 2 - 3 days. For an e - mail?! So, i said okay and since i was upset she offered me 5 months w / out charge for this since i still needed to pay my card for this. She told me to wait for 2 - 3 days, right?! The only time i recieved an e - mail from them was when i finally sent an e - mail of complaint. Oh, by the way, the last rep i talked to gave me an account no. That worked for 1 day and didn't work the next. I made sure that they knew about that, too. So, now they gave me a new one that i'm hoping will work for a while. I'm sorry but i don't want to be mean but how can you make your customers trust you when they do their buss. This way. I don't understand how they can send me a reply so quickly after i complained and replied again after i questioned them a 2nd time and not receive anything from the beginning for more than a month.