The only appointment that had had with Ideal Image was an
"initial free consultation" appointment to find out more about their laser hair removal process and the costs involved. They asked me to sign some forms that was explained to be more of a formality. Fifteen days later I received a statement from CareCredit saying that I owe Ideal Image an unrealistic amount. I was shell shocked as here I was still researching the laser hair removal process, weighing the pros and cons and evaluating whether it will be safe on me. Ideal Image had rendered no service to me so how could they charge me?. I called their office. The staff was extremely rude and super unrealistic. The woman who "dealt" with me yelled at me saying that whether I decide to use their services or not was my problem but I owe them that money. Oh! my God what kind of a business is this?. This is my body, my money and now I am trapped into something that I am fighting to get resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.