IC System review: harrassment about about amount owed ( 3 comments)

Back in December of 2007, I received a phone call from Jan Ward(?) of I.C. Systems, Inc. with a phone number of [protected](?) threatening me with bad credit ratings and lawsuit if I didn't pay my outstanding bill (which I had no knowledge of assuming the two insurance companies I had coverage with, had paid the claims). I called my doctor's office who apparently had turned over the bill to this collection agency and told them of the phone call I received, explaining I knew of the charges but assumed they were paid directly to them by my insurance company. I also told a Miss Sandy Cooper and Dianne Sanford of Dr. Langford's office (my treating physician) that I was very upset with the fact that I received no telephone call or letter from them advising me that they were turning this matter over to a collection agency. I told them that I wanted my concerns brought to the attention of the doctor and put in writing that I was upset with them not following through with their outstanding bills and that I had gotten many, many unpleasant phone calls (I finally hung up on one of them) because of their accusations and harrassment. I had asked to speak to one of the managers at I.C. Systems in order to clear up the matter and was not allowed to speak to anyone except the person making the collection call. I have never been spoken to like that ever in my life (I am 68) and that their way of collecting accounts was not professional nor open for comment or discussion. Their main concern was to insult, harrass and demean the person they were asked to contact without even having all of the correct information. I would hope this company's way of doing business would be investigated as I am sure others have had this experience. Even if the amount due is correct, they have no right to talk to human beings in such a derogatory way.

It took me all this time to write this complaint because personally I didn't want to spend any more of my time on this but decided I needed to voice my objections to this kind of behavior. I also spoke to Dr. Langenbeck's office personnel and asked them to stop using this company if they wanted to keep their patients.