IC Solutions review: Bad service 2

My boyfriend is a inmate in Nevada in Lovelock. IC Solutions is the prisons phone people. To talk for 30min with IC Solutions its 4.85 a call

so I signed on with 123LOCAL.net and a 30min call was 98 cents plus my boyfriend purchases a prepaid phone card and that cost 85 cents for the first min and then 11 cents per min for the next 29 min but if we call the 123local number its only 1.45 for the full 30 min. That worked well for a few months. Now when my boyfriend calls, when I try to except the call and press 5 it hangs up . $30.00 later I still cannot get a call. Ive e-mailed both phone companies on a daily basis for two weeks and still havent even gotten a call back. I need to know what I can do about it. This isnt fair.