I Want One Of Those [IWOOT]

I ordered 2 sweatshirts for my partners birthday then decided to return and purchase a t-shirt instead as his birthday is in summer. I returned both sweatshirts. Tracking information proves this. Returned through evri and is saying in transit. Contacted iwoot customer service who refunded me for the t-shirt which was a third of the price of the sweatshirts. No refund received for sweatshirts.

I ordered mugs on the 22nd of December as a Christmas present as well as another item which was a bundle. On the 23rd of December I was told it had been delivered but my mugs Still said waiting for dispatch. I have contacted customer services multiple times and they keep saying that I need to print, sign and send a form back which I'm not able to do, apparently I have to do this before they will investigate. I've asked for a refund but they're just saying about this form that I need to send them

Ordered a £110 Lego set on the 14th Dec as a Xmas present. I contacted Iwoot prior to ordering to ensure it would be delivered before Xmas, they confirmed all orders received before the 15th would be delivered for Xmas. Contacted them another 2 times as order sat as processing. Then contacted them and asked them to cancel the order, they moved order the next day to awaiting dispatch and took the money from my account. I have contacted them multiple times since and they are now advising they cannot cancel as order is awaiting dispatch (has been awaiting dispatch since before Xmas and I asked them to cancel it before it went to awaiting dispatch). This company has taken money for a product that they clearly not have for sale in the first place.

I ordered 2 Kids Hoodies as Christmas presents, they arrived late, and the quality of the garments are horrible, half the print on the front on both are missing, the remaining print gave run, I would be ashamed to give them to my Grandsons, I contacted IWOOT who just sent a link to returns there website, no apologies, no nothing, there customer service is non existent, could cannot talk to anybody. This company is a Joke...

I ordered some ear phone in aug I paid next day delivery they have never arrived I have contacted through the website and Facebook messages chat multiple times and no one ever resolves the issue they are in breach of the consumer rights act 2015 I just want a full refund!
I have sent proof that the item has never been delivered I honestly believe it is a scam. The agents are clearly not based in the UK they are very scripted in their response. I have never seen a Hermes delivery ‘failed' I believe that is a fake link they have to the the website so it looks as though they are for filling your orders when in actual fact they are not.

Order /Complaint Number [protected]
I ordered several items of Lego from IWOOT but cancelled the order minutes later when it became clear that a 20% discount I had been promised by having been referred, and advertised in large letters on the opening page, was to applied at checkout.
I immediately sought to contact IWOOT and found that there was no phone number or email only a messaging service which would not be answered for 24 hours. I immediately sent a message but they then claimed they could not cancel it as it had already entered dispatch.This could not have been the case as it was in the evening and New Years eve.

After some more messaging it became clear they were sending it anyway but would after further contact arrange for a courier and collect the unopened, original packaged items again. They said they could not do that for a further 10 days. They then collected the parcel, with the label provided by themselves. A further 2 weeks and many contacts later they claim they cannot locate the parcel in their warehouse and will pay a refund as soon as they find the parcel. However, it has now been 28 days since the purchase and I have not had a refund. The money involved is substantial, nearly £300. I get fobbed off, asked for the tracking number - of the label they themselves provided - and having tried, the tracking number is not working. I am needing this refund.

I placed my first order through IWOOT website for my kid's Christmas gift on 12/14/2020, but until now (01/12/2021) I still not received my order, the tracking number shows this package has been holding since 12/16/2020. I try to contact their customer, but they reply they can't do anything even cancel my order, I can get my refund only I return the package, but the question is since I didn't receive my order how I can return it? They choose the delivery company and now the package lost why I should be responsible for that? IWOOT so sucks, keep away from this company.

Nearly 3 months and still no delivery. All I get are automated responses and tracking numbers that don't work. I'm pretty sure they've stolen my money. Every time I submit a querie, they respond saying that they're expecting it to be delivered within a few days. Weeks go by, nothing happens. This is the problem with internet sales. There's no way we can get to them and demand our product or money.

I bought the above last November Ordered on 16/11/17, Dispatched on 24/11/17 and received in early December. The order number was [protected], my name & address are Mary Johnston 18 Stone Lodge Lane, Ipswich IP2 9PB.
The kettle is only used by myself and my husband (before he passed away in March) so light use. However, the spout of the kettle has started rusting on the edges. Also a little of the cream has chipped off near the lid. This is disappointing, to say the least as we really like the kettle that matches our toaster.
If this is just a one-off faulty kettle is it possible to have a replacement?
Thank you, Mary

I ordered a black and green boostapak and was sent a blue trunkie. I have emailed customer relations 3 times and had no response in 11days. I cannot find any other contact details for them. Disappointed does not come close to how I feel about this along with storing a trunkie in my hallway all this time I have missed the occasion the original item was ordered for.

members asked about shopping on IWOOT I Want One Of Those. Website for gifts. It seems fair to make you aware of the problems associated with that website. There are numerous complaints on line where people have paid money for orders which never get delivered. it seems IWOOT claim items are in stock when they are not, they do not deliver and do not allow order cancellations for lateness. Refunds are not offered and on the rare occasion the company communicates the emails are just generic as there is nobody taking action on behalf of the company. Customers are lodging their numerous complaints with TradingStandardsbu it would appear the company are not trading as normal. IWOOT are still taking new orders but not delivering anymore. Readers can do their own research but as the issue was raised on here it seems reasonable to advise people to be cautious.

What a terrible customer service! I have no words to describe how disappointed I am. First of all, why don't you publish your phone number? It would be easier to contact you. At least, I would really try. There's no guarantee someone will pick it up, but anyway...
It takes them days to reply, and their answers are bot-generated and have nothing to do with the issue. I'm so tired trying to get in touch with you because it's absolutely useless.
Terrible!

Recently I ordered Phillips headphones from iwantoneofthose.co.uk. The info on their website stated that the delivery would take 5 working days, but I waited 10 days. I tried to contact seller. They left only email address, which I think they never check, because I sent them 7 emails, and I still haven’t received any response. So unreliable and useless seller, and I won’t buy from them again.

This site has made me so furious! I ordered something from them for my nephew. Every time I went on the site, I got information such as: problem with payment.

Etc. I finally received a terribly packed, (Almost busting open) huge box with a bright green/yellow foldout chair... I was charged on my account a figure that didn't even make any sense! I was charged 196.00? I don't know where that figure came from, because what I ordered was smaller, and about 119.00 or less. I could not get an answer through email. I had my att account changed for international calls so I could call them. I was having trouble because the #'s seemed to be disconnected. I think I was never so pissed off at my bad judgement ever before. I had to "find" them on facebook and paste my very angry letter at least 20 times before someone contacted me. Loosers! Incompetent! Do not buy from them!