The complaint has been investigated and
resolved to the customer's satisfactionResolved Hughesnet — service and billing
resolved to the customer's satisfaction
I have paid 89.00 per month for internet service with Hughes.net. It has NEVER worked properly. Their technical department has pages of complaints I have made. Their billing department is demanding over $497 after I discontinued the service. I told them I would send the equipment back to them but they said they do not want it; it is mine! I asked them why I would want, and pay for something that does not, nor has ever worked; they demand the $497 anyway. This is going to affect my credit rating. I am requesting a total refund of everything I have paid them over the past year, over $89 per month because what they promised and advertized has not, nor has ever worked properly. For example, I pay my consumer credit card and bank on line. Some weekends when I was going to pay my bills, the computer was not working, for the entire weekend, and it was too late to send the payment to the companies by mail. And some companies have a $10 charge to pay by telephone! I have lost over $1000 dealing with Hughes net and I request a total refund from them! They are not getting another red cent from my pocket. How many other consumers are they doing this to?
I would appreciate if your good offices could investigate the promises and practices of the "fly by night" internet provider. Furthermore, when I would call their customer service department or their technical department, I would speak with someone, at times for over an hour and they could not understand my English, and I could not understand them. The whole situation has been a total nightmare. I would go to bed some evenings and not be able to sleep. If you would, could you investigate the practices of this company? What do I do to get a refund of what I have given them for something they promised and they did not deliver?