The complaint has been investigated and
resolved to the customer's satisfactionResolved Hughesnet — not 30 day free trial - rip off
resolved to the customer's satisfaction
I can only echo the other complaints already stated and warn people to stay away from Hughesnet! Not only is it SLOW for highspeed (dial up is at times faster), but they completely disregard complaints and refused a refund.
Within 2 days of signing up, I realized this was NOT going to work. After calling tech support and being on the phone over an hour, I was finally walked through a series of steps on the computer to determine the "problem". There was a "red flag" on our usage, which we "discovered" and I was informed that we had gone over our limit of time. I was never aware there was a limit, since our cheap dialup had no limit! It is on their website, but unless you are a computer guru, it probably goes over most people's heads (and it's in the fine print). I was told we have about an hour of download time per day, and my sons gaming was out of the question as was Youtube and much time on Facebook. With 3 teenagers, that's ridiculous. I was told there is a free time that you can download all you want - between 3 - 5 A.M.! I was then told the high speed would return after 24 hours.
At the 30 day "satisfaction" time, I called to cancel the service. I was transferred to someone who talked me into trying an additional 30 days at a higher speed. I was told that all "free trial" offers would be extended to the 60 day period, including the $472. I was charged for installation and activation. I was also told that would not cause me to have a cancellation fee. I asked for clarification on the refund 3 times, and was always told that it would be credited back if I should choose to cancel before the 60 day time period. KNowing I would probably still have to cancel, but not having a better alternative yet, I accepted the deal and documented it with numbers and dates, etc.
After finding a much better, and faster highspeed service locally - with NO cancellation fees ever and only $200. up front cost (yhti - if you live in the St. Louis area), I called to cancel Hughesnet before the now 60 day trial expired. I was told that I couldn't cancel without an early termination fee, even after explaining the last conversation to them. I was also told I would not be refunded the $472., but could receive $200. if I returned the equipment. AFter an hour on the phone explaining the earlier conversation, I was told that it was there policy to not refund the installation fee, and they were sorry for any "misunderstanding". I told them I would be filing a report with the Better Business Bureau (which I have done) and calling my credit card company to dispute the charges. I also told them I will be telling everyone I know to avoid Hughesnet, which is why I am posting this as well!
2 days later, I noticed my credit card was charge for $300. from Hughesnet! When I called to check on it, they had charged me the early termination fee afterall. After explaining AGAIN the situation, and providing the reference numbers, the did refund that amount - or said that they will.
Bottom line: Avoid Hughesnet! Look into local options, and if those aren't available, you are better off with dial up!
2 days later,