Huggies’s earns a 1.4-star rating from 0 reviews and 488 complaints, showing that the majority of parents and caregivers are dissatisfied with their diapers.
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elastic in diapers
i found a bunch of elastic strings in her diapers. You dont notice them until she has the diaper on. So i had to throw the box away because that is very unsafe for a little girl or boy to wear. I would greatly apperciate it if u could do something to replace the hundred diapers i had to throw away.
The complaint has been investigated and resolved to the customer’s satisfaction.
outer layer of papmers peeling off/ celcre straps not sticking
I bought a box of 60 huggies diapers at walmart...in the box there was 19 diapers that had the outer layer of the diaper peeling off and the velcro straps wouldnt stick to keep the diaper on...i always buy these diapers, and this is the first time i had this problem...it's really frusterating when the diaper keeps falling off...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey there, if you email Huggies through their website (Kimberly-Clark) and tell them what happened they will send you some free coupons, one of which is a free bag of diapers up to $14.00. Hope that helps a little!
bad batch nappies
we bought a pack of huggies dry comfort nappies, when we opened the pack there were no valcro stripps on the nappies, they sent me a voucher for new nappies, I went to get a new pack of nappies and for the second time all the nappies again had no stripp on I complained again and they said they are going to send me another voucher, but it is not good enough. I have to go and borrow money to buy nappies, please let me know what I can do
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm so disappointed in Huggies! I changed from Pampers to the great cartoon dry comfort huggies! My girl love the cartoons on it therefore I change! But no Thank you I'm disgusted with wat I saw in the bag, what a waste of hard working money! I sEe many complaints trust its been resolved by huggies in a special way! Best Regards to huggies but I got to go back to my number 1 nappy pampers!
I also want to complain about the quality of the Huggies boy and girl gold nappies. The side bands/straps (sticky bit) that attach to the main body of the nappy during application detaches itself when I pull the strap to put a new nappy on my child’s bottom.
This is also not the first time this has happened but the 3rd time and considering the price you pay for a pack, I am not satisified at all. It is costly for me to keep buying Huggies and the straps/side attachments are faulty. Besides this problem, there are other minor problematic issues with nappies that leak or burst after an hour of wearing them and all the jelly comes out. This weekend alone, I had to throw away 15 unused nappies as the straps had broken upon application. Sometimes I am able to apply a nappy but after 30 mins the sticky side strap comes undone and the nappy is rendered useless again. And it is not even properly wet/soaked yet.
I bought a 56 pack of Huggies Dry Comfort for my son (size 5's) and they are staining his skin blue! The dye in the print on the nappies isn't waterproof and the dye leaves blue marks on either sides of his legs and on some of his clothes! I have been trying to contact Huggies via e-mail to complain - however it is virtually impossible to locate their e-mail address! If anyone can provide me with an e-mail address so i can lodge a complaint, I would appreciate it!
Ever since huggies dry comfort nappie packaging and design changed my son has devloped a bad rash I have been using dry comfort for a year now and never had a problem till they changed the design of the nappie this year june now I'm stuck with 3packs of nappies a very sore and unhappy baby.I'm really dissaponted!
We purchased a pack of Huggies which were defective as they were missing straps at first I didn't think much of it as it was just 1 or 2 and as we continued using them it got worst were when strapping the nappy the strap ripp of.we happy with the brand however iit becomes a concern when more than one nappy is defective.clearly this is a problem for the past 3 years as I notice other parents having this problem since 2010.I would like a representative of the company to contact me as this is unexceptable and a waste of money.
I always buy huggies nappies but recently i found that the quality is reale poor, its very thin and on two occations her urine came through the sides of the nappy.Also she now has a very bad nappy rash.I am very unhappy a
bout this and i dont think ill be buying huggies again.
i have gone and got 2 big boxes of nappys for my children and i must say how rubish huggies have got opend a brand new pack and all the nappy was hard in areas of the nappy like it had got wet and dryed also find when i use them it all ways leave a bad rash on the children and for huggies wipes allways rip trying to get them out of the packet i am really not happy as they charge u 11pound a box so i wont use them again pampers seem 2 do it for me
I recently have similar problem with huggies, bought a pack and towards the end of one batch it was leaking badly and I opened a new pack in the beginning of the batch it was still bad, but towards the end it got beeter., called customer care and they helped me quite quickly.They came to fetch 10 nappies so they could go and test, and I got the voucher within three days.I am going to use the voucher but will change permanently to pampers due to these.I will still use their wipes though cause I am a fan of huggies but i was dissapointed by the substandard quality
I got a pack extra dry as we go through a lot with our son and the sticky bits are there but tear off when trying to fit to the kid . Also after one wee wee it leaks all over him we are changing him everytime as he cries due to this fact . STAY away from huggies as they are a problem is the best bit go over to pampers . Worth the extra money and time . Saves on changes and for every 3 or 4 huggies we use one pampers active fit .
i bought huggies dry comfort pact of 38pcs in tat almost 8 of the pcs were without grip strips i called sent an e.mail and also a sms but the company dint even response for this.it totally disappointed me dont where to find answer for this...all is waste of money...
huggies - wrong size diapers inside the package
I use a 4+ (Extra large) size Huggies diapers for my 10mth old son. This i noticed comes with a picture of a giraffe on it.
However, the last 4+ package contained diapers that were smaller. These were size 4 (Large) with a picture of the Hippos made on it. Although the packaging said 4+, as did the print on the back of the diaper...both myself and my maid noticed these were considerably smaller. As a result the baby kept on leaking.
I bought another 4+ package; and this came with the correct size and with a picture of a giraffe. But as i was emptying the pack into my diaper sack, i came across the last 3 diapers that again had Hippos made on them and were smaller in length. This confirmed the fact that the incorrect sizes were packaged.
This is ridiculous. How can i trust that the package I am buying has the correct size diapers in it?
Although i believed Huggies to be superior in absorption qlty over Pampers, I am seriously thinking of switching brands.
The complaint has been investigated and resolved to the customer’s satisfaction.
no refund
I'm am not a customer that complains about anything but when I pay for a product I expect the highest quality.
I've been using Huggies Freedom Nappies since my baby was born on the 04-10-2005.
I recently purchased a bag of Huggies Freedom Nappies but could not use a single nappies in the bag due to the fact that all the Velcro straps was attached to the nappies in such a way that if I had to force it from coming loose I would have to tear the hole strap off.
I would greatly appreciate it if you could look into this matter and I would like to be refunded for the Nappies.
Thank You for taking the time to read this, I hope to hear from you soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
leaks, came loose
Through the night the diapers leaked and all the padding was bunched in the front hanging of her. They don't fit proper to her size. I would rate these diapers a 2
The complaint has been investigated and resolved to the customer’s satisfaction.
Not a good product, my daughter wears a size one, the pampers links and don't hold urine. The wipes are dry rot and rip apart. Please don't buy this product.
I am so disappointed in Huggies brand diapers. Right now, I have the Huggies Snug & Dry. I'm going to be honest, I usually always buy Pampers brand diapers, and have no problems.
I was in a rush to get diapers one afternoon, and saw the Huggies on sale, and thought I'd give them a try. I mean, I've always heard good things so I wouldn't expect less.
These diapers are fine for the day time, but I would NEVER recommend these for night time! My daughter leaks EVERY single night. I can't imagine how uncomfortable it is. Her sleepers are always damp in the morning. It's awful.. so today, I am going to the store to pick up some Pampers for the night time.
Shaking my head at Huggies. Their known for their great products, but my daughter and I have been let down greatly.
I agree. Didn't like them with either of my 3 kids. Just gave them another chance. NOPE! Still don't like them. Leak all the time. Tired of changing clothes and sheets!
these diapers are not working and i want a new box and i want it now 112 diapers thaat are ###!
the sides keep coming apart
hi i have used huggies over a long time and have foundrecently that their tags always tear of they cost a lot money and i feel disapointed in them
I too agree... We have been using it for our newborn and as this is my first child I dont have much experience to Huggies but as its a well known brand I had gone for it but had a bitter experience... it leaked through the night and didnt even last 6 hours... and as I am in India and its winter here right now, so it caused our child to be cold all night... I have already purchased another brand nappies and they are working fine... sorry Huggies but you people should not compromise on quality...
Yes we have used Huggies with all three of our children and we have noticed that the product in the past 60 days purchased from Sam's Club has caused us problems with wetting through the night and day. I have contacted Huggies via email and they deny anything has changed with their product; however i have noticed that on the diapers from Sam's Club they are labeled on the left baby side strap with a code while the product purchased from Diant Food Store is not. The product we purchased through our local Gian work just like they have for the past 6 years. Below i have attached Kimberly Clark's Customer Service Rep email: (BTW THEY SENT ME 3 Coupons) WOW Thanks! I have also attache my email to them so you can see how they avoid the issue.
Subject: Size 4 Diapers
My wife and I hyave been using your brand diapers for our three children over the past 6 years. We went to Sam's Club last week as we always do and purchased a carton of your standard size 4 product. Our son has soaked through these diapers consistantly. I thought possibly for one reason or another he was pulling them out of place and causing them to leak. I went to my wife's diaper bag and grabbed one of the diapers she had and the product performed perfectly. I then took one of those diapers and compared them side by side and found that the thickness was about the same however when you wet the diaper the diaper from my wife's bag absorbed the fluid while the diapers we purchased last week same brand model and size soaked right through.. I have already thrown out the carton they came in but still have two unopened bags. I would like to return the product or receive a new carton or a full refund of $39.97 USD. Your help in this matter is greatly appreciated. Thanks
015055912A
Dear Jason,
Thanks for your e-mail about HUGGIES® Snug & Dry diapers. We are sorry to learn of your disappointment in the absorbency of our product and appreciate the opportunity to respond.
Since we have not changed the absorbency of HUGGIES Snug & Dry diapers, it is difficult to explain what you experienced. We hope that you will accept our apology for any inconvenience. Because we take great care to ensure that the quality of HUGGIES Snug & Dry diapers is reliable and consistent, you can be confident that we will share your comments with our product team.
We value you as our customer and hope that you will continue to use HUGGIES Snug & Dry diapers. With that in mind, we are sending you some coupons through the mail. Thanks again for taking the time to contact us.
Cindy
Consumer Services, Kimberly-Clark Corp.
Lead the world in essentials for a better life.
015055912A
I just started using Huggies on my two year old son and I have to say I am disappointed with this product. For what they cost you would think they would be good quality. When my son wakes up in the morning his clothes are covered in urine which never happened with his old brand. Also the blue dye stained his thighs and most important he has gotten a very bad rash on his bottom buttock. Has anybody had this same problem. PLZ. Comment if you have. Thanks.
I have a disabled child who is 14 and these are the worst diapers besides Luvs. Now your overnights are really good. But like the other lady said half had no tabs. At over 20.00 a box aprox. 60.00 a month i think you could do better than this.
small piece of metal in diaper
Mother's should not have to worry about dangers in your baby's diapers.
Last night, I changed my six month old daughter diaper. As I was changing the diaper, I noticed something dark inside the diaper. At first, I thought it was a darker color cotton or worried about a little small bug stuck inside the diaper. I was shocked to noticed that it was a sharp piece of metal sticking out.
The metal was pointy and quite sharp.
I immediately started thinking of what could have happened if I would of not noticed the sharp metal. The location was right where my daughter private part goes. Also, to think that it was during the night where most of baby move and roll.
I am very disappointed as a mother and as a customer. Mother’s should not have to worry about checking every single diaper before they putting it on their baby…and that’s my situation now!
All I can do is warn mothers out there to check their baby’s diaper before putting it on.
missing diapers
After I got home from wal mart, I realized that my box of (80) diapers were missing a 20 diapers, I didn't notice while I was shopping, so I don't know if somebody took the diapers from the box or one of the employees didn't realized that the box was missing diapers.
On the 30th march 2024 a broken huggies gold nappy was found. Due to nappy being broken my child urinated all over.
I've been using Huggies Gold for 8 month now an had no problem , however this pack that I started using keep breaking on the sides the the elastic. I let go of the first nappy ,but then almost every nappy did the same e the elastic snapped which caused my daughter to constantly make herself wet.
.I've used Huggies brand since my children were little. They are now 25 and 30.
I myself have used the wipes for removing makeup and personal hygiene Just recently I have had what seems to be an allergic reaction. I use the Huggies aloe and vitamin E. No perfumes, no dyes. Has something in the formula changed!?
My name is Rodney Miller. I purchased a box of diapers and wipes from my local Walmart and my tabs on 10 of my diapers have fallen off so far &my wipes are tearing apart as I try to use them & are dry. I purchased them on December 1st 2023.
One side splits but i got a size up they are to big. This is the second box i have bought that almost half of them have split on one side.
Huggies nappies leak. I have to change my son every 4 hours if not it leaks. This is the third month now. I'm now looking for another brand.
We have purchased Huggies diapers on 13th March 2023 for M size quantity of 120 diapers from kalamboli DMART. it is very chip quality this kind of products not good for baby skin, after using this diapers got infection and rashes on her skin kindly look into it.
Was just brought to my attention that you feel it’s ok to put the pedo symbles on baby diapers! Absolutely disgustingly! As a grandmother with a new grand baby on the way I’ll make sure my grandchild’s bottom never see you pedo diapers….. so Disgusting!
I have been through 2 packs of huggies pants and the nappies seem to break and all gel falls out all over or my baby messes right through the nappy.
faulty nappies! Very unhappy customer. Paid R199.99 for huggies pants
Huggies extra care size 1
Baby is a week old and experiencing leaks and problems with straps not holding
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About Huggies
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Huggies addressP.O. Box 2020, Neenah, Neenah, Wisconsin, 54957-2020, United States
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