HRRG Collections — false billing
I went to the hospital for 3 different visits and I understand that the physician services are billed separately. I have a very low income. I couldn't afford to pay the hospital charges, and I spoke with a representative at my hospital. She had me apply for the Care Program and I was approved. All my hospital charges, 3 different bills, were forgiven. The physician charges were billed through Team Health/Plantation Billing Center, which gave me 3 additional bills . I couldn't afford to pay for those bills either and I spoke with a representative at Team Health/Plantation Billing Center who asked me to send in a copy of the approval letter for the care program at my hospital. I sent the letter in, but they took several months to review the letter, and in the process the 3 bills for the physician charges were sent to HRRG Collections. Team Health/Plantation Billing Center said that HRRG Collections are their own Collection Agency. Team Health/Plantation Billing Center assured me that it was safe to ignore the calls and letters from HRRG Collections. Months later, I have finally been approved for Charity Care from Team Health/Plantation Billing Center, and they said they would take care of HRRG Collections. Team Health/Plantation Billing Center sent me a final statement showing a zero balance due. Unfortunately, HRRG Collections is still calling me about a supposed bill that I owe them. I have called them, and also logged into their website, and I have found that 2 of the 3 bills referred to them show a zero balance due. Somehow though, 1 bill still shows that it is due. I have contacted HRRG Collections and sent in a copy of the final statement from Team Health/Plantation Billing Center showing a zero balance due. HRRG Collections insists that there is no such thing as Charity Care and I still owe the 1 bill they say is due. I asked them if Charity Care doesn't exist, why do 2 of the 3 bills show a zero balance due and they couldn't give me an answer. They just keep demanding payment for the 1 bill. I contacted Team Health/Plantation Billing Center and they say that all 3 bills for the physician charges have been forgiven and I owe nothing. I told them about HRRG Collections and the 1 bill, and Team Health/Plantation Billing Center told me something must have crossed somewhere in the process and that they would take care of it. HRRG Collections is still trying to contact me, demanding payment for the 1 bill they say is due. I don't know what to do. I don't owe them anything, according to Team Health/Plantation Billing Center. Isn't this illegal?