CB Computer Hardware HP Complaints #2-21

HP review: Request of replacement for my PC Omen 16L

naji el-khawand of CA

Aug 19, 2026 6:27 pm UTC

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Hi
My name is naji el-khawand.
Second case number 5163642565. Second case repair number: bxnq1620-01. Omen 16l sn:2mo54146n1
I am contacting you regarding my new omen 16 l gaming computer. I’ve been strugling with the computer (that was working perfectly from the purchase date) since 3 weeks. Spent a lot of hours with support on chat and on the phone. Sent my computer once for repair that came back in the same not working conditions and I have to send it again.
I am frustrated and I lost confidence in this computer and it's ability to be repaired. I am afraid that my computer will be defaulting in the future and I am kindly requesting a replacement instead of repair
I am loyal customer to hp, I have in my house presently one hp printer and 2 hp laptops, I hope I am eligible for good customer treatment

Thank you

Naji el-khawand
4567 rue longval, laval. Qc. H7t 2v7
[protected]

Desired outcome: i am requesting a new computer instead of another repair ,thank you

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O prefer to resolve it with hp

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