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HP review: Horrible customer service and product

Brandy Royster of Independence, US

Sep 24, 2025 11:13 am EDT

Verified customer

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We purchased a printer from Amazon in August 2025. We get it and it starts throwing codes immediately. I tried numerous times to get help from HP with these issues and nobody could or would help.

I was told I had to send the printer back in a box we could find and on our own dime. So I did so.

I then received a shipping label after they heard I'd sent it back already.

I tried talking to them about it and got ignored and nowhere.

I just saw the printer reached its destination and when I went to check on the status of our new printer to be sent out they again cannot/will not help.

I am SO FED up with HP.

Theyre terrible and they are no help to their customers

Recommendation: DO NOT BUY HP

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