HP review: 9120r All-in service

HP All-In Plan support request 5164100658 CRM:0110052003224

I ordered the HP All-in Plan in July. At first everything seemed to go smoothly with this order. However, about 3-4 weeks later I still had not received the printer or any updates regarding my order. I contacted customer support. I was told that there was some back order issues and there was no ETA for receiving the printer. I was a bit annoyed because there had not been any correspondence about this and I had to make my own initiative to learn this.

The printer finally arrived at the end of August. I started set up process and was receiving an error message roughly stating this was not an authorized printer. I called customer service again. After several minutes of confusion, the rep told me I was sent the wrong printer and they would have to cancel my account. I was concerned about this because the hp also is connected to my current hp printer.

I was told by the rep they would expedite my concerns about the account and the cancellation. I should hear back in about 4-5 days with answer to my concerns, a refund on the fees I have already been charged and a return label and instructions for the defunct printer.

It is now 10 days since that correspondence and I still have not had one follow up email or conversation. I replied yesterday to the customer service email noted above stating the same complaint as posted here. I have not had any response.

I am very disappointed to have received such poor service from hp. I do not think The Ithaca Voice will use them as vendor going forward and I will refer anyone to not seek hp services based on this inexcusable experience.

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