House of Salmi — horse hair bracelet
I ordered a bracelet on October 18th and paid the deposit due. The hair was mailed the next day and I received confirmation of this. They approximated 6 weeks or so for the bracelet to be made. I was hopeful it would be ready in time for the holidays. I contacted them numerous times for an update and they did email back saying that is was taking longer than expected. I followed up with them over December and they then sent an invoice for the balance and posted a picture and description on Facebook of my bracelet. I paid the balance at that time through Paypal on January 18th. Since that time, I have inquired numerous times about the status of the bracelet and when I should expect to receive it, but to no avail. I have called them 3 times, sent 6 emails and still no reply. I am out my now deceased horses hair, which is irreplaceable . I have opened and dispute with Paypal and will also proceed with filing complaints with the Business Bureau. This company is very unprofessional, lacks communication and I would not trust them with something that you cannot afford to lose.