CB Travel and Vacations Hotels.com Complaints #442-461

Hotels.com review: Hotel they are booking is closed

flashburn72 of Monroe, US

Oct 21, 2020 3:02 pm UTC

Booked Hotel in Baltimore in May, 2020. In early July tried to contact hotel to verify they would be open due to Covid concerns. No one answered. tried numerous times over next few weeks with no success. Contacted Hotels.com later in July. They tried unsuccessfully. Told me to call back. This went on and it was the same result until today, the day before my check-in date, when I called them we went through the same process of them calling and getting no answer. I explained that I could not drive 8 hours to arrive and not have a place to stay. She said if they were not open they would try to place me to which I repeated that I could not drive 8 hours for them to try and find a place and me be stranded with no place to stay the night other than my vehicle. While on hold I looked at their website reviews of the hotel in question and numerous people have stated when they arrived that the hotel was closed and there was a sign on the door redirecting them to a dumpy hotel down the street that charged them money on top of what was already collected by Hotels.com. On top of that a few of them reported items stolen from that hotel during their stay. So essentially it is a bait and switch where Hotels.com is taking money for a room at a Hotel that is not even open and refused to guarantee me a room upon arrival or refund my money. Attached are the actual reviews on the Hotels.com website affirming what I stated above.

Hotels.com - Hotel they are booking is closed - Photo 1

Hotels.com - Hotel they are booking is closed - Photo 2

Hotels.com - Hotel they are booking is closed - Photo 3

Hotels.com - Hotel they are booking is closed - Photo 4

View 0 more photos

0 comments

Add a comment

Hotels.com - Refuse to honor confirmation of booking 9

Resolved

Hotels.com - fraud 42

Resolved

Hotels.com - bait-and-switch hotel rates advertised 9

Resolved

Hotels.com - Hotelclub.com uses the bait a switch scam 2

Hotels.com - scam and lies 3

Resolved

Hotels.com - hotel bentleys colaba mumbai

Hotels.com - refusal of refund 1

Hotels.com - Hotel Stay at Ramada Inn Titusville

Hotels.com - Hotel reservation

Hotels.com - refund cancellation payment not in full amount

Resolved

View all Hotels.com reviews and complaints

Hotels.com Contacts

Hotels.com phone numbers

800 246 8357

Click up if you have successfully reached Hotels.com by calling 800 246 8357 phone number 162 162 users reported that they have successfully reached Hotels.com by calling 800 246 8357 phone number Click down if you have unsuccessfully reached Hotels.com by calling 800 246 8357 phone number 298 298 users reported that they have UNsuccessfully reached Hotels.com by calling 800 246 8357 phone number

28%
Confidence score

United States

800 807 6641

Click up if you have successfully reached Hotels.com by calling 800 807 6641 phone number 36 36 users reported that they have successfully reached Hotels.com by calling 800 807 6641 phone number Click down if you have unsuccessfully reached Hotels.com by calling 800 807 6641 phone number 50 50 users reported that they have UNsuccessfully reached Hotels.com by calling 800 807 6641 phone number

4%
Confidence score

United States

800 224 6835

Click up if you have successfully reached Hotels.com by calling 800 224 6835 phone number 4 4 users reported that they have successfully reached Hotels.com by calling 800 224 6835 phone number Click down if you have unsuccessfully reached Hotels.com by calling 800 224 6835 phone number 2 2 users reported that they have UNsuccessfully reached Hotels.com by calling 800 224 6835 phone number

36%
Confidence score

Canada

1800 11 142 079

Click up if you have successfully reached Hotels.com by calling 1800 11 142 079 phone number 0 0 users reported that they have successfully reached Hotels.com by calling 1800 11 142 079 phone number Click down if you have unsuccessfully reached Hotels.com by calling 1800 11 142 079 phone number 3 3 users reported that they have UNsuccessfully reached Hotels.com by calling 1800 11 142 079 phone number

17%
Confidence score

Phillipines

+1 (417) 521-0845

Click up if you have successfully reached Hotels.com by calling +1 (417) 521-0845 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +1 (417) 521-0845 phone number Click down if you have unsuccessfully reached Hotels.com by calling +1 (417) 521-0845 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +1 (417) 521-0845 phone number

United States

+44 203 024 8216

Click up if you have successfully reached Hotels.com by calling +44 203 024 8216 phone number 59 59 users reported that they have successfully reached Hotels.com by calling +44 203 024 8216 phone number Click down if you have unsuccessfully reached Hotels.com by calling +44 203 024 8216 phone number 86 86 users reported that they have UNsuccessfully reached Hotels.com by calling +44 203 024 8216 phone number

United Kingdom

+61 280 662 747

Click up if you have successfully reached Hotels.com by calling +61 280 662 747 phone number 13 13 users reported that they have successfully reached Hotels.com by calling +61 280 662 747 phone number Click down if you have unsuccessfully reached Hotels.com by calling +61 280 662 747 phone number 3 3 users reported that they have UNsuccessfully reached Hotels.com by calling +61 280 662 747 phone number

63%
Confidence score

Australia

+64 99 151 135

Click up if you have successfully reached Hotels.com by calling +64 99 151 135 phone number 5 5 users reported that they have successfully reached Hotels.com by calling +64 99 151 135 phone number Click down if you have unsuccessfully reached Hotels.com by calling +64 99 151 135 phone number 5 5 users reported that they have UNsuccessfully reached Hotels.com by calling +64 99 151 135 phone number

New Zealand

+43 810 310 803

Click up if you have successfully reached Hotels.com by calling +43 810 310 803 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +43 810 310 803 phone number Click down if you have unsuccessfully reached Hotels.com by calling +43 810 310 803 phone number 2 2 users reported that they have UNsuccessfully reached Hotels.com by calling +43 810 310 803 phone number

Austria

+32 22 008 524

Click up if you have successfully reached Hotels.com by calling +32 22 008 524 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +32 22 008 524 phone number Click down if you have unsuccessfully reached Hotels.com by calling +32 22 008 524 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +32 22 008 524 phone number

Belgium

+45 43 682 330

Click up if you have successfully reached Hotels.com by calling +45 43 682 330 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +45 43 682 330 phone number Click down if you have unsuccessfully reached Hotels.com by calling +45 43 682 330 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +45 43 682 330 phone number

Denmark

+358 972 519 905

Click up if you have successfully reached Hotels.com by calling +358 972 519 905 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +358 972 519 905 phone number Click down if you have unsuccessfully reached Hotels.com by calling +358 972 519 905 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +358 972 519 905 phone number

Finland

+33 157 324 317

Click up if you have successfully reached Hotels.com by calling +33 157 324 317 phone number 3 3 users reported that they have successfully reached Hotels.com by calling +33 157 324 317 phone number Click down if you have unsuccessfully reached Hotels.com by calling +33 157 324 317 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +33 157 324 317 phone number

50%
Confidence score

France

+49 69 380 789 320

Click up if you have successfully reached Hotels.com by calling +49 69 380 789 320 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +49 69 380 789 320 phone number Click down if you have unsuccessfully reached Hotels.com by calling +49 69 380 789 320 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +49 69 380 789 320 phone number

Germany

+353 16 569 439

Click up if you have successfully reached Hotels.com by calling +353 16 569 439 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +353 16 569 439 phone number Click down if you have unsuccessfully reached Hotels.com by calling +353 16 569 439 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +353 16 569 439 phone number

Ireland

+39 269 430 760

Click up if you have successfully reached Hotels.com by calling +39 269 430 760 phone number 2 2 users reported that they have successfully reached Hotels.com by calling +39 269 430 760 phone number Click down if you have unsuccessfully reached Hotels.com by calling +39 269 430 760 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +39 269 430 760 phone number

100%
Confidence score

Italy

+31 207 006 039

Click up if you have successfully reached Hotels.com by calling +31 207 006 039 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +31 207 006 039 phone number Click down if you have unsuccessfully reached Hotels.com by calling +31 207 006 039 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +31 207 006 039 phone number

Netherlands

+47 23 024 614

Click up if you have successfully reached Hotels.com by calling +47 23 024 614 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +47 23 024 614 phone number Click down if you have unsuccessfully reached Hotels.com by calling +47 23 024 614 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +47 23 024 614 phone number

Norway

+351 707 201 282

Click up if you have successfully reached Hotels.com by calling +351 707 201 282 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +351 707 201 282 phone number Click down if you have unsuccessfully reached Hotels.com by calling +351 707 201 282 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +351 707 201 282 phone number

Portugal

+7 499 272 2035

Click up if you have successfully reached Hotels.com by calling +7 499 272 2035 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +7 499 272 2035 phone number Click down if you have unsuccessfully reached Hotels.com by calling +7 499 272 2035 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +7 499 272 2035 phone number

Russia

+34 912 757 407

Click up if you have successfully reached Hotels.com by calling +34 912 757 407 phone number 1 1 users reported that they have successfully reached Hotels.com by calling +34 912 757 407 phone number Click down if you have unsuccessfully reached Hotels.com by calling +34 912 757 407 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +34 912 757 407 phone number

100%
Confidence score

Spain

+46 851 761 615

Click up if you have successfully reached Hotels.com by calling +46 851 761 615 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +46 851 761 615 phone number Click down if you have unsuccessfully reached Hotels.com by calling +46 851 761 615 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +46 851 761 615 phone number

Sweden

+41 445 118 477

Click up if you have successfully reached Hotels.com by calling +41 445 118 477 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +41 445 118 477 phone number Click down if you have unsuccessfully reached Hotels.com by calling +41 445 118 477 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +41 445 118 477 phone number

Switzerland

+90 212 375 5226

Click up if you have successfully reached Hotels.com by calling +90 212 375 5226 phone number 1 1 users reported that they have successfully reached Hotels.com by calling +90 212 375 5226 phone number Click down if you have unsuccessfully reached Hotels.com by calling +90 212 375 5226 phone number 2 2 users reported that they have UNsuccessfully reached Hotels.com by calling +90 212 375 5226 phone number

Turkey

+20 800 844 1089

Click up if you have successfully reached Hotels.com by calling +20 800 844 1089 phone number 3 3 users reported that they have successfully reached Hotels.com by calling +20 800 844 1089 phone number Click down if you have unsuccessfully reached Hotels.com by calling +20 800 844 1089 phone number 4 4 users reported that they have UNsuccessfully reached Hotels.com by calling +20 800 844 1089 phone number

The Middle East

+27 214 277 778

Click up if you have successfully reached Hotels.com by calling +27 214 277 778 phone number 1 1 users reported that they have successfully reached Hotels.com by calling +27 214 277 778 phone number Click down if you have unsuccessfully reached Hotels.com by calling +27 214 277 778 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +27 214 277 778 phone number

100%
Confidence score

South Africa

+86 400 991 1014

Click up if you have successfully reached Hotels.com by calling +86 400 991 1014 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +86 400 991 1014 phone number Click down if you have unsuccessfully reached Hotels.com by calling +86 400 991 1014 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +86 400 991 1014 phone number

China

+852 30 774 856

Click up if you have successfully reached Hotels.com by calling +852 30 774 856 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +852 30 774 856 phone number Click down if you have unsuccessfully reached Hotels.com by calling +852 30 774 856 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +852 30 774 856 phone number

Hong Kong

+91 124 487 3878

Click up if you have successfully reached Hotels.com by calling +91 124 487 3878 phone number 5 5 users reported that they have successfully reached Hotels.com by calling +91 124 487 3878 phone number Click down if you have unsuccessfully reached Hotels.com by calling +91 124 487 3878 phone number 2 2 users reported that they have UNsuccessfully reached Hotels.com by calling +91 124 487 3878 phone number

43%
Confidence score

India

+81 367 438 541

Click up if you have successfully reached Hotels.com by calling +81 367 438 541 phone number 2 2 users reported that they have successfully reached Hotels.com by calling +81 367 438 541 phone number Click down if you have unsuccessfully reached Hotels.com by calling +81 367 438 541 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +81 367 438 541 phone number

33%
Confidence score

Japan

+65 68 185 638

Click up if you have successfully reached Hotels.com by calling +65 68 185 638 phone number 17 17 users reported that they have successfully reached Hotels.com by calling +65 68 185 638 phone number Click down if you have unsuccessfully reached Hotels.com by calling +65 68 185 638 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +65 68 185 638 phone number

89%
Confidence score

Singapore

+82 234 800 145

Click up if you have successfully reached Hotels.com by calling +82 234 800 145 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +82 234 800 145 phone number Click down if you have unsuccessfully reached Hotels.com by calling +82 234 800 145 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +82 234 800 145 phone number

South Korea

+54 115 354 2374

Click up if you have successfully reached Hotels.com by calling +54 115 354 2374 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +54 115 354 2374 phone number Click down if you have unsuccessfully reached Hotels.com by calling +54 115 354 2374 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +54 115 354 2374 phone number

Argentina

+55 114 700 2083

Click up if you have successfully reached Hotels.com by calling +55 114 700 2083 phone number 1 1 users reported that they have successfully reached Hotels.com by calling +55 114 700 2083 phone number Click down if you have unsuccessfully reached Hotels.com by calling +55 114 700 2083 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +55 114 700 2083 phone number

100%
Confidence score

Brazil

+54 551 500 1057

Click up if you have successfully reached Hotels.com by calling +54 551 500 1057 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +54 551 500 1057 phone number Click down if you have unsuccessfully reached Hotels.com by calling +54 551 500 1057 phone number 1 1 users reported that they have UNsuccessfully reached Hotels.com by calling +54 551 500 1057 phone number

Mexico

+44 203 564 5228

Click up if you have successfully reached Hotels.com by calling +44 203 564 5228 phone number 19 19 users reported that they have successfully reached Hotels.com by calling +44 203 564 5228 phone number Click down if you have unsuccessfully reached Hotels.com by calling +44 203 564 5228 phone number 19 19 users reported that they have UNsuccessfully reached Hotels.com by calling +44 203 564 5228 phone number

Other Countries

+1 (214) 361-7311

Click up if you have successfully reached Hotels.com by calling +1 (214) 361-7311 phone number 0 0 users reported that they have successfully reached Hotels.com by calling +1 (214) 361-7311 phone number Click down if you have unsuccessfully reached Hotels.com by calling +1 (214) 361-7311 phone number 0 0 users reported that they have UNsuccessfully reached Hotels.com by calling +1 (214) 361-7311 phone number

More phone numbers

Hotels.com emails

userexperience@hotels.com

100%
Confidence score: 100%

Support

Hotels.com address

5400 LBJ Freeway, Suite 500, Dallas, Texas, 75240, United States

Hotels.com social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 18, 2026
View all Hotels.com contacts