CB Travel and Vacations Hotels.com Complaints #442-461

Hotels.com review: Conditions

Jim Faller of Augusta, US

Jan 16, 2021 6:10 pm UTC

I reserved a room in Louisville Kentucky for December 3-11 conf # [protected]
It was late when I arrived (11pm) and no one was attending the front desk.
I was on a very tight budget and I prepaid the room so I was basically stuck with what I got.
When I began to walk to the room I thought I was in a garbage dump. The corridor, stairs and parking lot were as if the place was a landfill. (See pics)
When I got in the room it smelled like a giant cigarette. Looking around the room, parts, cleaning supplies, phone parts and the smoke detector were scattered all over the room. I went back to the office, no answer. I've stayed all over the world for years and never saw something so awful.

Desired outcome: Refund, notify hotel and off Hotels.com

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