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Hotels.combooked hotel in the wrong location

1
D Jul 21, 2018

On Sat night July 21, 2018 we were driving north bound on I95 and booked the wrong hotel. We tried to correct this error within 10 min of booking and was told we could not cancel and get a refund or a credit. I feel this is unfair. Mistakes happen and it was an error I even requested if they could get me another hotel or credit for future use.

I don't feel this is good business. I would appreciate anything that can be done.

Sincerely
Deborah Prego
[protected] for Holiday Inn Express Hotel & Suites Smithfield

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