Hong Leong Bank Berhad — late disbursement of loan money
Hello everyone. My name is Surin s/o Sretheran @ Sreedharan. I applied loan at Hong Leong Bank to buy a second hand house at RM 130, 000. The bank granted 90% of the loan, which is around RM 117, 000. On 4th of Jan 2012, I received a letter from Hong Leong Bank (IYK Mortgage & Collection Centre located at Jalan Yang Kalsom, Ipoh) stated that they already disburse the first cheque which is for payment to earlier owner's bank, MRTT fee, legal fee and evaluation fee. The second cheque is for the seller of the house and for myself. But they haven't disburse the second cheque till date. As for today is already 30th of Jan 2012. They stated in the same letter that i need to start paying monthly instalment on the 1st of February 2012. Why i need to start paying as i haven't receive the money yet? When I contacted the Hong Leong Bank in Bandar Baru Menglembu earlier, they replied that there is only 1 officer in charge of my loan and he is being on medical leave for 5 days plus nobody else knew about my loan! How shocking it is! They kept saying that they will check the status and call me back but sadly i'm the one keep on doing so to find the same lame excuses. I don't know whether its normal for every bank to disburse the second cheque late or the Hong Leong Bank officer simply don't want to do their respective job. The said the bank job is professional job but what they doing is not professional at all. I hope the Bank Negara Malaysia and Hong Leong Bank Complaints Department will take a glimpse of this letter and settle my problem asap. Thank you very much.