Honda Financial Services review: Waste of time

I am extremely disappointed with the customer service I received from Honda Financial Services today.

I spent approximately 50 minutes on the phone with a specialist named Tang B., and after all that time, my issue was still not resolved. When it became clear that she was unable to assist me, I repeatedly requested to speak with a supervisor or team lead. She would not transfer me.

Instead, I was told that I would have to wait up to two business days for someone to call me back, and that the person returning my call might be a team lead or supervisor.

That is simply unacceptable.

Honda dealerships are expected to meet extremely high standards when representing the Honda brand. Why shouldn't customers expect that same level of accountability and service from Honda Financial Services?

If a representative cannot resolve a customer's issue after nearly an hour on the phone, there should be a clear and immediate escalation process. A customer should not have to wait another two days just for the possibility of speaking with someone who has the authority to help.

Honda Financial Services, this customer service experience does not reflect the level of service I expect from the Honda name. I would appreciate having someone in a supervisory or management position contact me and actually address my issue.