HomeRiver Group
reviews and complaints

We moved out 07/29/2022 after extending lease (which expired 05/31/2022) to 07/31/2022. Although managed by HomeRiver Group - ***, our original contract was with Property Frameworks, rebranded HomeRiver Group 01/01. Both communications and servicing went downhill. In 2021, they threatened to terminate the lease because we had not put the utilities in our name; however, all utilities were in our name since 11. Their service request system was inconsistent and they did not always follow up. By June , we decided to move out. On 03/14/2022, we conveyed to *** of HomeRiver Group that we were moving out but hoped to extend lease through 07/31/2022. He spoke to the homeowner, who agreed. Per our records: HomeRiver notified of departure: 03/14/2022; original lease expiration: 05/31/2022; # days between notification and lease expiration: 78 days; Lease extended to: July 31, 2022; #days between original notification and extended lease expiration: 139 days. We had the townhome cleaned and returned it in better condition that we received it. On 08/1/2022, we received a call from HomeRiver Group asking us for the garage code because they had lost their copy of the key. We provided the code. Finally, we received a letter from HomeRiver Group itemizing deductions made from our $1,795 deposit in September 2022 that included an additional request for $196.15. My husband spoke to a representative 09/08/2022, who indicated that he had pictures showing the place was filty and would forward these pictures, but never did. He also claimed that HomeRiver no longer represented that homeowner although we found pictures posted by them of the home. We sent a letter to HomeRiver Group (mailed 09/14/2022, received by HomeRiver on 09/16/2022 and signed by ***) protesting these deductions: $750 for cleaning of unit; $200 Replace batteries in smoke detectors and replace all burned out light bulbs; $430.15 for short notice given and $416 for carpet cleaning.

I was affected by the low temperatures we experienced in December 2022. On December 24th, I lost power and hot water. My power got turned on the Dec. 27th. Also, the 27th is when the electrician discovered that my pipes were leaking. The electrician and I notified Home River Group so we could start the process of getting a plumber out to my house. As Im writing this, it has now been 17 days without hot water. While this has been going on, my property manager had not been communicating until I reached out to the regional manager. There have been numerous unanswered emails, unanswered phone calls, as well as no comments in the chat system we share in order for us to communicate effectively. Home River Group and the vendor, Blue Chip Maintenance, which is the vendor they hired, never kept me update throughout this process unless I was pressing them for any update which half the time, still resulted in no communication. After sharing my concern with both businesses on a social platform, Blue Chip maintenance got better with communication however, their hands were still tied being that had to wait on approval from Home River Group. Because this process has been lengthy, I often asked for accommodations for a hotel and prorated rent, I was hit with a response that my property needed approval from her supervisor, then they needed approval from the owner. After the plumbers 3rd attempt with replacing a 2nd piece on the water heater, Home River Group finally approved me for a hotel on Friday, Jan 6th (day 14) however, they wanted me to pay for it then they would reimburse me later. This was not feasible after I had just paid rent! What is happening is, they keep ordering parts to fix my hot water heater instead of replacing the whole thing. I understand there is a process in everything, however, I am being affected by their process in ordering each piece (the cheap way) instead of replacing the whole hot water heater. I have documentation of numerous unanswered emails and missed calls.

I was the resident at ***.To begin with, we moved into *** with the understanding that the house rental would be clean and things fixed that we noticed in the initial walk through would be fixed before move in. We provided a detailed move in inspection with notes of things that were filthy, broken, stained, etc. that Homeriver has on file. Once we were in, we asked about getting some things fixed, as they were not taken care of before hand and were told that it was up to the owner and that many things would probably not be fixed, i.e. broken mini blinds throughout the house that did not work, cover plates missing on outlets, bare wires hanging from walls, holes in walls. Had we known that these conditions would not be fixed beforehand, we would never have moved in. *** did not disclose any of this to us but told us they would need 2 weeks to get the house ready prior to our move in. The house was filthy when we moved in (see move in inspection that we submitted). We were even given a paltry $75 off a month of rent if we would clean up some of the filthiness that was left behind. We reluctantly did as we needed a place to live. We have excellent credit and excellent rental history. Moving we were charged $700+ for cleaning, $240 which we knew about from the lease agreement for carpet, $221.47 for repairs. This is not acceptable to us as we left the place in better condition than move in. When we moved in, the back sliding basement door didn't even latch closed, a board was laid in the track which didn't even keep the door closed all the way. I repaired this as it was one of the things on the move innspection that was noted but ignored. Also, repaired outside fence gate that would not open because of neglect of hinge bolts. Again, noted on the inspection but ignored. Also, patched drywall holes that were noted on the inspection but ignored. Charged us for saying we added weatherstripping.

I rented a dwelling from the property management team, HomeRiver Group. I signed into a 13-month lease. I was illegally locked out on 11/15/2022. I gave a verbal and written notice through their portal on 10/21/22 that I would not be renewing my lease. I had surgery on 10/24/22 after losing my baby and contacted *** to let her know I had an emergency surgery and would be going on STD with my job. I requested that I be let out of my lease on 10/31/22 without penalty. *** let me know that the owners wanted to follow the guidelines of the lease and that I would have to finish my lease out. I paid my last month's rent for the month of November on 11/10/22 which came up to a total amount of $1694 which also included late fees. I was locked out of the townhome on 11/15/22 and the electricity was switched back into the company's name on 11/15/22. I attempted to contact ***, property manager and ***, Account Manager via phone call and email with no response. I then contacted ***, Resident Coordinator, who stated that she did not know why I was locked out. She agreed that I was owed a pro-rated amount and that she would reach out to the owners to figure out what happened. I've called this company every day for a month and spoke with *** every time. They agreed that the dwelling was in good standing and that I would only be charged $25 for minor repairs. I contacted *** on 12/14/22 to check on the status of the return of my partial rent for November and she proceeds to state that they never received a 45-day notice from me and that a part of the $2,990 deposit I paid would be used to pay rent through 12/24/22. She and I both agreed that it is still considered an illegal lockout as I do not and have not had possession of the dealing since 11/15/2022. I was then advised by a representative of Homeriver Group to contact an attorney if I wanted to receive any additional funds that I am owed from the company.

My family and I recently moved out of a rental home in ***, *** because we purchased a home, they accepted our move out date of 10/31/2022 which was one month before the actual end of our lease, which was the end of November 2022. *** tenant law allows tenants out of lease early if it is due to a purchase of a new home. We received a "notice of intention to impose claim on deposit" in the mail the evening of 11/14/2022. We suspect the excessive charges may be related to them loosing a month of rent due to our early move out, HomeRiver group manages ***. We wish to dispute these excessive charges. We tried to call them to discuss this, but were transferred to a number within HomeRiver group and only after calling that number again and leaving two lengthy messages we were told to speak to our previous property manager. They provided us the name ***, number and email to send our written dispute since there is no way a regular paper mail dispute would make it within the 15 day time period. The form says we only have 15 days to dispute from the date on the letter (11/8/2022) but got the letter several days later on 11/14/22, giving us little time to respond. Also, None of HomeRiver group's communication/documents/lease has been offered in my husband's primary language Spanish at any point, And we no longer have access to the portal that had all of the documents from our lease/inspections/maintenance requests HomeRiver of course still has access.Again, no terms were provided to my husband in his native language of Spanish. Also, chapter 83 of landlord/tenant law for *** says for single-family homes that the exterior of the house is the landlord's responsibility, but they are charging us $325 to pressure wash the driveway this should not be our responsibility. Also, they are charging us $2698 for painting walls, we repaired and patched walls after taking down our pictures and painted those areas with the color-matched Behr paint and repair supplies we purchased from *** also there is no specific no mention in the lease that we have to paint or repair walls on move out, we were trying to be good tenants. Also, they are charging us $10 for a kitchen light bulb that was working perfectly when we left. They said the home was not clean, which we did clean most of the home. But my husband forgot our dining table, they did let him pick it up and when he went back to pick it up the day after the inspection, and found the house was dirty from the inspector who did the inspection, my husband said he had peed on the floor and toilet seat in the bathroom (which my husband cleaned up this man's pee) and the inspector had tracked in a lot of debris, from outside and left it all there. The claim against the security deposit is excessive and unfair, the $400 for the cleaning is the only semi-acceptable charge to clean the oven and the refrigerator that my husband did not realize he had to clean because no documents were given to him in Spanish, and he was left to do the cleaning because I was caring for my mom with Alzheimer's and my 4-year-old daughter and unpacking what he had already moved, but even $400 is very excessive for a cleaning fee. HomeRiver Group did not provide any documents in Spanish or involve a translator at any point for my husband to understand what was needed for move out and are wanting $3533.00 which is extreme and *** unfair. We were good tenants who took good care of the home, always paid early or on time and during hurricanes we protected the home with sandbags because the backyard floods and the water comes in through the sliding doors, which was reported to HomeRiver Group, we left sandbags behind to protect the home from flooding because there was another hurricane coming, they are charging us $100 to remove those and to remove an old bench we forgot to move to the curb to be there for the regular trash pickup day.