HomeRiver Group
reviews and complaints

Company rep lost the front door key to our rental property. They failed to notify us that the tenants were without hot water and had a leaking toilet damaging a ceiling for 10 days. Invoices are charged without giving proof of what the charges were for. They never answer the phone, email responses are met with 'I am out of office' 99% of the time. Unlicensed reps are involved in managing the property (against the law in the state the home is located in). I have had to fight on a daily basis to get the funds we are due. My complaints to management were only responded to when I threatened to file a complaint with the State Licensing agency - however as of today account has not been resolved. Tricia Zane allowed us to terminate early due 'my concerns'.

this company did not realize that in Shamokin Pennsylvania every property has to get there own trash service company they called ours Ron And Jesse's Trash Services LLC. We set them up on our weekly rout with invoice billing for the first few months they were fine always late but paid. Then the bills went further and further out before paid last bill still not paid. they said they sent an email to cancel no email received on our end asked for proof of email and got no response. I'm assuming due to the fact that there was never an email sent. and no reponse to any emails of calls of paying their bill. at this point it looks like we will be taking them to court due to the fact that they can not pay their bills bill issue date 5/12/23 now 9/20/23 last heard from the 6/29/23

i give a 0 star review

Property homeowner in Florida paying them a couple thousand under HOA fees yearly the Homeriver Group is not fulfilling its obligation. When I was trying to complain to the property manager and coordonator they come with different excuses which are absolute no facts and they do not help the homeowner customers who pay them.They are falling down on their jobs of performing property maintenance as regulated by HOA which legally is a breach of contract but, they don`t care until the renters and homeowners are going to sue them. They do not merit one star because they are only interested to get the money without giving any performance. Renters & property owners stay away from them.

I rented a condo from them. I paid $1000 deposit, $200 was not refundable for cleaning. I only got back a little over $600 despite the two full days cleaning to perfection and steam cleaning carpets. They charged me to rekey the house, for steam cleaning even though it was already done, they charged for changing out my clean furnace filter that was just changed out! Buyer Beware!

To begin, the lease had errors 3 times. Then I wasn't allowed to physically see the property before I moved in. Less than 24 hours before move in I hadn't been given the lockbox code so I called to get it. I'm so glad I did! As soon as I walked in it was obvious they hadn't cleaned or cleaned carpet. They sent a carpet cleaner that night after I called and told them what I found. I was left to clean so I could move in. They weren't very responsive. I was able to get thwm to send cleaners over the next Saturday. 2 cleaners were at my place for about 4 hours. Walls were lightly cleaned, blinds were cleaned, baseboards, return air vents, behind refrigerator and stove and very tops of kitchen cabinets. They were only able to clean where I didn't have furniture and boxes. I cleaned 3 bathrooms including toilets covered and full of urine, kitchen cabinets, kitchen floor, washing machine full of mold and clogged with detergent, drips of who knows what of doors, removal of personal belongings of previous tenants and much more. 2 weeks later, still waiting for my cleaning credit and lockbox removal. Considering we are in a Covid pandemic, you would think they would be diligent about disinfecting a property prior to move in.

Beware/Warning: I rented from Home River Group, previously Birch Management for 4 years. When we moved out after 4 years they charged us for things that were already wrong with the house prior to our move in. They charged me $150 to remove wood behind a shed that's full of holes and falling down. The wood was in the shed previously before we moved in. We used the wood to block the huge holes that unwanted animals were using to enter the shed and eat at our belongings. They charged us $70 for light bulbs (none were burned out when we left), furnace filter, which was also brand new and batteries. $125 for what they call a hole in the bathroom door. This is actually paint chipped on a closet door. $100 for as cracked sink. Sink was cracked when I moved in. But because the management changed from Birch management to Home River Group, they have no records. Bottom line, they took $445 of our $1039 deposit. When I asked for records of how many batteries and bulbs they replaced, I was told they don't have to supply that information and that it was my responsibility to prove I replaced the filter with a brand new filter the same day we left the house and it was my responsibility to prove I replaced all the bulbs! I was told I'll have to report a grievance. Here's my grievance! If I could rate Home River Group with a negative star I would! Beware take many pics and videos before signing any lease!

DO NOT RENT ANY HOME FROM THIS COMPANY, even if you are desperate. If you are a homeowner, do not let this company manage your property. There are good, ethical, reputable business out there, THIS ONE IS NOT. I am a parent (co-signer) of a property leased for my child and 3 roommates at ***. The property was a dump, Why did we rent it, because we were desperate to find a 4 bedroom near campus. The owner of the property did all the cleaning and repairs to the house. The carpets were old, filthy and had dog hair everywhere. The home was filthy because the owner is cheap and HomeRiver can not manage well. We could not move in until an electrical issue was repaired. (The water heater used an extension cord to get power). They had to come clean the house again and get carpets cleaned. I had to send photos of the filth before we moved in to get anything done. They had fees for everything, from monthly air filters to inspection fees. Horrible website and rental payment system. Along with the other reviews, received back 1/4 of our deposit. Why? because that is how they make more money. We paid a cleaning crew $200 to clean the house. It was left in much better shape than when we took possession of the property. I should have taken them to small claims court. I have told all of my friends and real estate contacts never to use this horrific company. Unprofessional and rude employees also. Truly shocking...they do not even deserve one star.

I wish I had read these reviews prior to signing a lease with this company. I rented a home that at first glance appeared to be just fine. Then I moved in and it turned into a nightmare. This resident benefits package thing is a complete joke. One of the benefits is that they set your utilities up for you, which is false. I still had to call and set up my own accounts. The so called property manager of this home does not manage the property. We walked into a home that was not prepped for tenancy. Appliances not working, light bulbs were burnt, *** markings throughout the home, plenty of item left behind by previous tenants. All they do is write fluffy, no feel good responses of well sorry the cleaning did not meet your standard but we did clean it. You did? Were you blind when you cleaned the home? Did you just simply not see the items left over or the roaches? The only conclusion I can come to is that they walked in and suddenly lost all sense of sight until they walked back outside. Not only do these people have zero problem being completely inept in managing properties, they are content with being liars. And lets not forget, they go completely blind when they walk through the properties that they manage. They don't see any problem and if you as a tenant complain, they are like what are you talking about? Then as the tenant you get stuck with the c*** property and they use your money to fix it. STAY AWAY FROM THESE PEOPLE!

Avoid at all cost if you are a home owner. I used to have suncoast to manage all 5 of my Jacksonville units, I think home river bought suncoast out or merged the company together. They will delay your rent for no reasons. Especially after covid, the rent delay is constant, you will have to fight it to get your withdraw. At one time I have to pressure them with lawyers to get my rent. The maintenance items/fees is a lot higher than before, with comparison for 5 years of data, or you can say shxt just keep happening with Home River. The latest event pissed me off the most, so one of the units was recently vacated, after couple grands they charged me for refreshing the condition before they put it back on market, the house got broken into, appliances were stolen and the place was thrashed. OK, I get that, shxt happens, so I paid again to get the house ready again. During the second time of the repair, before their handy men fixed everything, they told me that they didnt want to deal with this unit anymore. They just quit, with a notice of 2 weeks ahead and the house was still in trashed condition. If you are a remote investor like me, I hope you can relate how bad I was feeling when they told me they just quit. I can still go on for so many little things that will show how unprofessional they are. I have all the receipts and email records to prove everything I said, don't try to sugarcoat the issues, Home River, man up and deal with your issues.

HomeRiver Group is the worst company to rent a property from. The home was poorly put together and had numerous issues when we first moved in like, The home was not cleaned, carpet has nails poking through, the wood is damaged by the staircase, the shower head is messed up, cracks in the ceiling, little things just falling part etc. My first day with them a pipe was bursted and I had to fix it and they didnt reimburse me. It was the winter time when I moved in and my family was freezing from the roof not being properly insulated. They told us to just use heaters. Then when the summer came around and we was burning up because the *** system was not properly insulated. They said to just put books on the vents. They charged me extra money for them not fixing the *** And Then my dishwasher broke and it effected my kitchen sink and still no one has come out to fix it . But the biggest thing they did to make me feel unsafe in their home is, I had rodents crawling in my attic through the hole they never came to fix and they started kicking my roof out and I made numerous complaints and they never came to get the rodents. My home just flooded and no one has come to check on me at all and they didnt not start a work order until I called and complained 3 days in a row and its been a week. To make matters worse they took rent that I didnt authorized and my Home is completely inhabitable. I have been so uncomfortable with this home all year and so stressful with no support from homeriver. I highly advise you not to rent from Homeriver group and If you do check your crawl space, attic, plumbing, and look at the home before moving in, because they just want your money they dont care about your well being.

As a property owner, I have been more than disappointed with HomeRiver group and their management of my property. My tenants feel the same. While HomeRiver group does a great job of collecting rent from my tenants and depositing it into my bank account, they ARE NOT responsive to issues of actually managing the property (the part we hire them for). During the summer, they failed to send out HVAC help when temperatures were soaring above 100 degrees for several days and the unit was not cooling. When they DID send someone out, he was incompetent and did not fix the problem. As an owner, I was required to step in and hire my own independent HVAC choice who I knew would get the job done right. A few months later, my tenants reported a flooding bathroom. They were told to turn off the water. When they said they didn't know how, HomeRiver told them to watch a YouTube video. When it was determined they needed a special tool to turn the water off, they were told to go buy one. HomeRiver never sent anyone out to the property, and marked the work order as resolved...but NOTHING had been done to protect my property from water damage and to help my tenants gain access to the bathroom again. Four days later, in the middle of a winter storm that shut the whole city down, I received another call from HomeRiver stating the bathroom was flooding (this wasn't a second event; it was for the original problem I thought was already being handled). Again, I had to step in and see to it that my property was being cared for. Furthermore, the turnover in HomeRiver is HUGE. Every few months I have a new manager, so there is little accountability for the never-ending list of bad practices. Their maintenance dispatch center is not local and I have difficulty understanding the English of the dispatcher. STAY AWAY! They take your money and deliver nothing in return!

My husband and I were so excited about getting approved to move in and when we arrived with one key for 2 screen doors and 2 regular doors all for one key Julie V. Told us. And come to find out the key only fit the front entrance. We were also advised to do a move in inspection and to our discovery we found the place to be inhabitants to dead and alive spiders & bed bugs, and the window counters where you wound put a small plant or something on was extremely dirty & nasty looking. Especially in the master bedroom closet it is HORRIBLE! Luckily we didn't unpack anything. The property Manager, Denise wouldn't respond to our e- mails or answer her door and it was in the community. My husband & I were told we could use credit cards to pay the deposit & rent, then Julie V. Said, we were told wrong over the phone. So, she said: a cashier's check or a money order only. So, once we find out that we were being possibility scam or being taken advantage of the worker at smud told us that since PG&E couldn't find the address to look for the meter and there should be a number they go by. So my husband gave PG& E the number and it turned up a diffrent name on the street but same number for an address. The office still had an ADT alarm system activated too. My husband a n.v d I searched and found out that Home River Group did no Background check with the three creditors. However, there was a student loan on my report and identity thief on my husband's report. My husband and I turn in the move in inspection with our number of things so wrong with thus place and demand our money back. It was $ 1635.00 fepos i77 t, $1625.00 for rent & $50 for each credit check per adult which the total came to $100.00 for both credit checks. My husband filed a police report and is trying to put a stop on the cashiers checks as we speak. Also were putting the key in the drop box. If we have seven days for inspection checklist to be turned in , we should have the same days to turn in keys

DO NOT RENT FROM THIS COMPANY!
Michael A. was the property manager for the house we were supposed to move into. His idea of "move-in ready" was a roach-infested house that needed AT LEAST two more weeks of treatment to get rid of all the bugs. We had a refrigerator delivered that i'm still waiting to be reimbursed for, because since it was delivered to a home with bugs the store wouldn't take it back. Thank God I was able to stop the delivery of the washer and dryer set I bought in time. We spent at least $250 of our own money trying to get rid of the bugs the day we were supposed to move in but couldn't. "Move-in ready" standards also apparently means the "cleaning crew" (a woman and her two young children under the age of 8) sweeping and dusting. There were roaches (live and dead) on the tops of all kitchen cabinets. Who would seriously make food in there or expect people to bring food into a home like that? The people doing the maintenance were getting high in the house (we found a pipe in the bedroom that wasn't there during our walk-through). They left nails in the wall and just painted over them. The windows were not cleaned and had a build-up of dust and gunk that took some serious scrubbing (done by my daughter and I). The back yard had trash all over it. The ceiling fan in the living room didn't work. The floorboards (brand new) were coming up on the corners. The master bathroom shower had 3 cracks in the bottom of it that made it sink down when you stepped in it. Not to mention this guy NEVER returned emails or calls. Out of at least 6 calls, he answered 2. I had to email a complaint to get in touch with his supervisor to get anything done. My lease on my apartment I was living in expired 3 days after our move-in date for the house. Because it wasn't ready I had to cancel movers twice, and find a new home within a day (paying nearly $2k worth of deposits and moving fees). He didn't even apologize. It's been two weeks and I'm still waiting on my $.

This is got to be the worst management company out there. I don't rent a property that they "manage". I live next door to a house that they supposedly manage. In early April, I broke a sprinkler line that ran through my property (I didn't know it was for that property). I've called over the period of six months asking them to repair the popup head on that property, as it has been leaking water since then. I also asked them to talk to the renters about their dogs pooping on the front & backyard & never cleaning up, because the smell the whole summer was appalling & sickening. I've not been able to enjoy my back/front yard due to the horrible odor. Not able to finish the landscaping on my property because of the water leak at all times, attracting mosquitos, wasps, a lot of mud, you name it. At last, I was calling them almost every day. They turned off the water last week, after so long. I never ever bothered the people living in that house about this issue or anything until today, to bring up a problem with their dogs early this morning (dogs out without supervision, barking & charging at my kids & getting inside my garage, yes, you read it right). Now, this tenant, just threw at my face that I'm always bickering and [censored]ing about stuff, when I never talk to them, saying what the Home Property Group told them about me. I'm sure this tenant is not happy about me complaining about their dog poops, which it was my right due to the nature of the complaint. So this management company has been calling the tenant telling them about me & how much I 'complain' apparently, since it was my fault that I broke the sprinkler line? Way to go Home Property Group! So unprofessional, improper, incompetent, inadequate, laughable, pathetic, unresponsive, outrageous service that they don't provide. They do not have good business practices, they haven't fixed the issue yet, after many months. They only cut off the water supply for the winter. If I have to repair it, let me know.

This company is not professional at all! I applied for a property in Louisville, Ky with application fee of $75.00+$5.00=$80.00 on December 16th. I was told it would only take 3days to process. After 2 weeks of no contact, I called everyday trying to speak with the property manager Laura because she won't answer directly. I talked to a assistant she said I was the only application that was in the system. Finally after a month I was told my application was being processed I was approved a week later. I was told to sign the lease and make a password to the online portal on 1/13. I was sent a email by Samantha Ford 1/14 stating to pay the deposit when I am able. A few days later 1/16 Laura stated if I didn't pay the deposit they would be moving forward to the other applicants after I waited almost a month to even be processed. I was upset because the portal I was told to create was deleted, and they were refusing to take my deposit. I then just wanted my application fee back, because the home wasn't ready yet the windows were broken but I was approved. When I asked for my application fee back and let them know that their home was not ready, Samantha stated 1/19 that she would refund my application and she would fix the portal if I contacted them in 24 to 48 hrs so I could pay my deposit then move in as soon as inspection passed. I then agreed and dropped off my section 8 paperwork by Briana they asked for on 1/20, I pick up my section 8 paperwork 1/24 and turned it in to my worker on 1/25 they still did not fix my portal to pay the deposit, and that day I was told they considered another applicant that has paid the deposit to apply for another property. I am now about to be homeless after depending on moving in on the first they put me through so much and also confused me about everything when the section 8 process was already finished. I feel like this is discrimination and very unprofessional. I have been needing to talk to a supervisor immediately for this matter.

Our experience renting from Home River Group was terrible. At move in, our property manager (Ann *** told us to make a list of anything that was wrong with the apartment so that they could make the repairs. We sent her the list of items that needed attention 7+ times over the 2 months that we lived there but nothing was attended to. We tried communicating by phone, text, email, and even resorted to the live chat on their website -which was unhelpful as they said they would just notify Ann. We requested to speak to a supervisor but no information was provided. The apartment had cockroaches in the dishwasher even though the appliances were said to be "new." The dishwasher did not even fit properly into the space it was mounted, making it difficult to open and close. The oven could not open all the way because of its proximity to the fridge. We had multiple plumbing issues.
We had to end our lease early due to job changes and COVID. The policy in the lease is ridiculous - leaving you "rent responsible" for the entirety of the lease (no way to pay a month or two and get out). We did all the work to advertise and show the apartment so that we could secure a new tenant -and yet HomeRiver Group still charged us a $400 fee at move out for finding the tenant that we provided them. I cannot count the number of times I attempted to contact Ann and got no response.
At move out I over-communicated regarding the address to send our security deposit to and yet HomeRiver Group still mailed it to the address we were vacating, had to wait for it to be returned in the mail, and then sent it to the correct address. All the while, I was asking Ann where the deposit was and she was not responding. We also asked for details on what needed to be completed at move out and Ann only stated that we needed to have the carpets cleaned -which we did. Then, when received our security deposit back they subtracted a fee for not having pest control done.
Ann also stated she would send us the water bill monthly but never did so and substracted this from our security deposit at the end of the rental period. I am doubtful the amount she subtracted ($150) was the actual water costs. She also said she would send information about putting the electric in our name, we reminded her multiple times, but got no response. Then one day, when our newborn baby was just a few weeks old, in the middle of winter, the power was shut off. The power company couldn't come to turn it on for two days. We had to find somewhere else to stay because our apartment would be too cold for our newborn.

All in all, our experience was TERRIBLE from beginning to end. Maybe, if you are assigned another property manager, you will have a better experience but if you find out you have Ann *** I would recommend finding somewhere else to rent.

I am curious if this company is still in operation, or if they are in the process of cessation. After no communication for weeks, from our "property manager", assistant, and even their superiors, I have decided to warn other home owners seeking an ethical and professional company to help manage their property. One of the most unfortunate situations is when you have a positive experience during on boarding, and then you experience a shift in communication/concern once documents have been signed, and you become a client. I have exhausted all contact resources provided, and have no one else to reach out to for assistance with our account, thus here I am (in which magically I suspect a response from this company in order to save face). A delayed response is one thing, no response what so ever shows the level of negligence that acceptable for this company. As first time property owners and clients, we should not have to beg for a response, advise, or to be in the know about occurrences involving our account. I will not speak on the tenants in this review, solely the lack of communication from HRG. Our property became vacant on 10/31, (yes 3 weeks later and still being inconvenienced), with a balance owed on the account and personal property left in the home. There has been no communication to us, the owners, as to when a final inspection will be done (and if it was done we were not informed), or if the account has been brought current. There has been a lack in decency to even inform us where the keys are located for our property (we noticed a lock box on the home, but of course, no communication on what the code is). It cost nothing to communicate, especially considering, when we do receive an email from our property managers, it is unprofessional (rushed, missing information, full of errors, etc). Are we wrong for seeking advice on what to do with the tenants property left? or even to inquire on who is responsible for proceeding collection efforts? Should we take HRG to court or their other client? All significant questions that have blatantly gone ignored. I have sent emails on 11/1, 11/4, and 11/12-all of which, no responses or answers to the next steps after the property has been vacated. You ask, why didn't we call? phone numbers are scarce with HRG, they claim to prefer emails as they are busy, however emails create a paper-trail documenting when we receive no response as well. If you do find a number, you guessed it, no one answers. I did at least receive a response (on 11/1) from the regional operating manager, who was to reach out to our property managers on our behalf and their supervisor. Of course, we still have heard nothing from our assigned property managers. On 11/12 I sent an email seeking assistance with this matter to the director of operations, giving the benefit of the doubt-maybe she is on vacation, and still no response and or communication from anyone. Thus, us owners were left with a property with HRGs clients personal property (including live animals) at the home, past due rent, we have heard nothing on the security deposit, closing steps to our agreement, and we would have been locked out of our own vacant property if it weren't for the remote-less garage door. What saddens me most is that this review isn't even for monetary gain, it is simply for communication.

8854 Spiral Cut Unit C Columbia, MD. 21045. Mold inspection requested 12.22.23. Mold present in all 3 closets. I have been displaced for the time being. CPR company was sent to do evaluation and mold remediation. I am very sick now and have been for 7 years. The owner stated she had no idea no one was inspecting the property. Not including Property Managers.

3 months with a non working AC- no response to my emails or phone calls, tired of leaving voice mails with no response... does anyone care?

Ac not working properly, AC company telling me that the property manager is no approving the work that needs Tobe done in order to have a working unit, I've been at this address for 3yr now, never been late on my rent, I have miss over a week of work and my power bill has quadruple since AC is not turning off, house stays at 80% all day...

Ac only works from 2am-9am

My name is Antoine Gray I’m leasing 1150 Alden Glen Dr Moody Alabama 35040. First I was told the place will be ready July 12 and I can view but wasn’t able to view it because I didn’t pay my deposit. Paid my deposit and was July 19 I can view, but still wasn’t able to. It’s the 20th my move in and I’m stuck outside because the code don’t work

I am pleased to inform you that I have successfully signed an 18-month lease agreement in the month of May. I recently received a notification regarding the updated charges, which now reflect a month-to-month lease agreement. I have made multiple calls and emails, including attaching my signed lease in an email. I kindly requested them for a month to rectify their mistake so that I could fulfill my financial commitment towards my 18-month lease. I encountered an issue while trying to make a rent payment on the portal. The system prompted me to pay an unexpected fee of $5,000, which seemed questionable. I have not received any email from Homeriver indicating that their mistake has been rectified. After making several calls, I was kindly informed that a payment could be made at their Plano location, which is approximately an hour away. I would like to kindly mention that I am currently recovering from Cancer, and I am juggling my night shift work schedule along with my commitment to attending school. I willingly made the drive to Plano and dutifully provided all of my corresponding emails to Homeriver. As a result, I successfully made a payment. Now, let's proceed! This month, I encountered an issue when I tried to pay my rent through the online portal. Unfortunately, my account was disabled, which caused some inconvenience. I attempted to contact David Jones via text message in order to gain clarification on the current situation. However, I have not received a response from him. I made the effort to drive for an hour more to Plano in order to fulfill my rent payment. I would strongly advise against renting from them. I have been experiencing issues with my stove for over a year, and despite my concerns, I have been asked to continue making payments while accumulating late fees. I have concerns about the constitutionality of their actions. In my opinion, they seem to be neglectful landlords. It would be preferable if I didn't have to send out over 30 emails to rectify their error, only to be faced with the possibility of eviction. I would like to bring to your attention that the amount stated on the tenant portal for my lease appears to be inaccurate. DO NOT RENT FROM THEM!

I am looking to relocate from Dallas TX to Mabank TX and toured several properties managed by Home River Group. I narrowed my search to a house at 807 Sutton St. and send an application on April 23, 2023 and paid a application fee of 75.00. The next morning I received a message from HRG stating that property already had a application pending. I sent them a text asking for a phone call when available. They send me a text back saying I’m off today call this 813 number and they can help. I called the number and the woman barely spoke or understood English. There was another home 2 doors down and I wanted to ask if it was available. The woman hung up on me. So I sent another text and was told the property already had an approved application and was not available. Why are these homes listed if they are not available and why did they take my 75.00 application fee and not offer other properties that are available. They did not do anything with my application. I have contacted several people at HRG and now they are ignoring me.

Good morning HomeRiver tulsa,

My rental was 18711 e 50 place tulsa ok 74134

As of today 3/30 I need my account escalated due to David's lack of information and refusal to review the appropriate information to close my file and return my funds appropriately.

On 1/30 I notified HomeRiver my spouse steven graham had passed away and I wanted to terminate early.

On 2/2 because of portal issues I was unable to submit my notice on there so I sent a written notice legal by the state of oklahoma and approved by Lindsay Hunter @ homeriver on 2/2. This was to end the lease on 3/16. I also submitted my spouses death certificate which was approved to remove termination fees in addition for ending early. She advised I was supposed to receive a modification to sign along with advising that everything would be loaded into the portal.

On 3/1 my auto draft was pulled for the month of March 3/1-3/31 although my end date was 3/16.

On 3/9 I noticed nothing was sent nor uploaded to portal. I reach out to Lindsay and Nayelie again which they were able to send me the modification document to sign on 3/12,this was signed 3/13 via docusign and confirmed my date of exit as 3/16.

On 3/13 I also spoke with Lindsay confirming these events along with how to return keys, send receipt of my hiring Stanley steamers cleaning the carpet and asked on landscaping due to winter months. I also advised because the portal finally had the opinion I place an additional notice on there as my approved letter was not updated.

On 3/15 I sent the receipt and confirmed my new address on file with Lindsay and Nayelie and asked ifi could complete the walk through with the agent.

On 3/16 the house was completely vacated. On this date as well I lost access to HomeRiver portal to access ledgers and any uploaded documents.on this date David again reached out asking for my spouses death certificate AGAIN. And Lindsay advised HomeRiver had all the records and she would correct David's errors and notify of everything processed.

On 3/28 I called David because he stated my ending date was 4/16 and I needed to file paperwork again also the I had a ledger of $1540 still due. I request him, Lindsay and his supervisor to call me because he could NOT read and collaborate with his team to get correct accounting information. On 3/29 David again emailed in response to this giving more inaccurate information. Lindsay asked if I had signed the modification which I advised I had on 3/13.

Lindsay I appreciate everything you have assisted with and processed, you have been extremely helpful in this situation.

David is harassing at this point because he can not correctly identify what is accurate date and amounts nor can knowledge information already provided to him. Nor can he open a file to see what HomeRiver actually has on file.

At this point I need to escalate this situation to the person that can correct this otherwise I need to discuss this with your legal team as well as I can present all the records of communication and receipts of the documents sent and signed.

Please provide your superiors that can address this along with your corporate accounting department.

I have been out of this home now for 14 days and due to David's negligence and inability to collaborate and read a full file , and HomeRiver inability to get documents accurately uploaded, my file is still open and pending charges that are incorrect per David's email.

I need this corrected before the 1st of April and if I see any charges come out of my bank from HomeRiver on 4/1 for rent or fees not due I will have to get this to claims court and I will have to file fraud on these charges against my bank account.

Please get back to me today to set up a conference call on this finalizing this situation with all the complete records and updated accounting.

I can be reached at [protected]

Thank you,

Virginia Graham

We have been current tenants at our property for almost 4 years. We had been having trouble with uneven cooling throughout our house and had a vendor out to our location on Feb 28th. The work order was closed without any contact from the property company or repairs made. On March 10th I resubmitted the work order and on March 11th our AC system stopped producing cold air. We were told on March 23rd by our property managers that they were waiting on owner approval. After numerous inquires, we were told again on March 31st they were still waiting on owner approval. We were given this run around for WEEKS, all while not having AC in Florida. Our house was reaching temperatures up to 89 degrees on the regular. We had all fans going, opening the windows when we could in the evening hours. This was unbearable. We were in constant communication with the company via the chat portal, text messages, emails and phone calls. On multiple occasions we were unable to reach anyone. We were told April 5th that the owner finally approved the repair. We attempted to ask for a vendor date to come out to make the repair, we were not given a date. We finally reached out to the Vice President and Regional manger via email and received zero responses from them, on two separate occasions. We expressed that we felt like we had exhausted all of our options and still received zero support from them. We were told on April 14th that the vendor would be out on April 22nd to make the repair due to waiting on parts. I asked if this was to fix the no air problem as I felt this was possibly a separate issue. I was assured it would be taken care of. On April 22nd the vendor came out, only to find we have a leak and a separate issue. They now have to wait for approval for a separate repair. Trying to reach the property managers has been challenging for ourselves and vendors included. We have been without AC for 6 WEEKS! We would like repair to be made ASAP and our rent to be credited.

On April 14th we submitted our application for 19 oak meadows ln. We paid $155.00 which was immediately accepted. On April 17th we were sent an email with four people attached to it(after calling and saying we never received an email that was suppose to be sent) stating that there was currently an application before ours "pending" so our application was put on hold. In the email we received it asked for multiple different documents that were not originally asked for. In response to this email my boyfriend and I followed up asking clarification on certain documents and did not receive any answers. Instead we received an email from someone else which was just a copy and paste of the first email. We then immediately sent the documents that were asked for and have heard no response. Today we went and toured another house ( 4692 Calton Ct. ) and before we applied we called to see if there was anyone pending for it and they said "No, there has been very little interest in this house" because of this answer we immediately submitted another application with another $155.00 fee which was again immediately accepted. Not even 30 minutes later we received another email that was the exact same as the first house saying an application was "pending" and needing more documents that we had already put on the application because of the first email from the first house . This company has not been helpful with any calls just redirecting us to people and no supervisor has called me back four separate times and they never called back. This is very frustrating! We spent all of the night 4/18 on the phone with people and with the supervisor Don Ira Bartolo. Even after this phone call our application was not stated as completed tho she said it would be. Today we call to see what is happening and we are just sent an email saying " this property is being leased". We thought this was suspicious so we called and multiple said they have not selected an applicant and it is still open.

This was a rental property that I lived in for 3 Years. Home River Group is the agency that handled the rental agreement. The first issue was when I moved into the residence. It was clear that it had been vacant for quite some time where there were many spiders and bugs in corners of the closets and on all of the floors. Also there was mold located in the bathroom which caused me and my daughter to have sinus issues continuously. Also they were billing me $15.00 in addition each month to my rent for air filters but only sent them every other month. $540 I paid for over 3 years that I was billed and did not receive them monthly like I was billed. The last year I only received 3 filters and was continued to be billed for them. I never received a refund back for the 6 months I was billed for filters and did not receive and was billed every month for them prior and only received them every 60 days but paid for every 30 days. I had decided to give them a 30 day notice June and she advised that the rent would remain the same if I accepted another year to stay. I did. But a month later I started receiving final bills in the mail where the Owner called all of the utility companies and had the bills changed back to her name. Never did she contact them back to advise to change them back over to my name as quick as she changed them to her name. I was billed $295.00 in late fees for a utility bill that was changed without my permission which is illegal. They billed me for remodeling after I moved and cleaning fees which I have texts and videos where they said I could leave trashed because they had the trashcan removed 3 weeks prior to me moving out. Also have video to show the house was cleaned prior to moving out. I want my deposit $750, $630 for filter charges, $295.00 in late fees that were illegally billed. I was billed $50 per day . They are trying to bill me for remodeling of the house which is NOT my responsibility but the owners and kept my $750 Deposit.

At the end of July, I moved into a house in ***, *** under the Home River Group property management team. Since then, I have had nothing but issues. Upon sharing the issues with the local office and then the regional contact, it is pretty clear that they do not value their customers. First, I was given three different dates prior to moving in to view the house. Each night before, the date for viewing would be pushed back, due to the contractor making repairs. I finally get a walkthrough two days before my move-in, lease already signed, and find that no work or repairs had been completed at the house over the past three weeks. Upon bringing this up to the office, they contacted me around 4PM the evening before I was to move in and told me I needed to push my move-in date back a week. Due to all scheduled movers and utitilies, this was not an option. I move in and that weekend my *** busts and floods. Its late July, no *** and it was a Saturday, and since it was "not an emergency" no repair person came. I had water coming out of the ceiling fans, lights, and electrical sockets and I went in the attic to remove gallon buckets of water from the *** overfill. Recently offered compensation for the two weeks of construction that then took place, while they repaired drywall, paint, and fixtures the offer still has not been approved. We also had an ant infestation that required multiple calls to fix at that time. The worst part, there is still a list of different maintenance issues that are needed (from my move-in inspection). I have spoken to 2 different maintenance companies since the beginning of August, yet it is now October, still, nothing done. Upon sending email after email and being told they will take care of it, and it does not affect habitability, I'm done. I should be compensated for the fact that I'm continuously using my time to address this and chase after HR employees for help. I pay $1895/month as a single mom with two jobs; I dont deserve this.

I moved into one of their properties on 12/18. On 1/5/22 I had to move into a hotel due to sewage exploding from under the kitchen sink. The first shower I took on 12/20, the plumbing backed up. A plumber snaked the house but the next shower it backed up again. Another plumber came and snaked again. It backed up again and the same plumber came out and opened the main pipe and a massive pipe in the garage and got sewage all over the walls and all over the basement with human feces and only cleaned it with hot water no bleach. This was all due to grout being in all the pipelines throughout the house. The next time it backed up again, I another plumber was there replacing the water heater that was been leaking for who-knows-how-long. Now the pipe underneath the kitchen sink exploded and had sewage all over my kitchen, entryway, stairs, family room and it was literally raining in the basement. The plumber even stated he had never seen anything like this before. It took them 3 days to even call someone out to start cleanup. The city sent someone out from my complaint and they violated them and literally told them they needed to find me a safe clean place to live and they needed to clean this up with a Restoration company. Again they waited 3 days and I had to tell the restoration company it was a much bigger job than just cleaning carpet. The Restoration company came out and they were shocked to what they saw. They immediately, got the big guns out with the dehumidifiers and fans. Even after they dehumidified and dried out the house they never cleaned up anything of the mess. I still had toilet paper all over my house. They put all of my items that was under the sink now on the counters and in the sink without even cleaning them. They told me on multiple occasions to they would reimburse me my expenses and let me out of lease. They did let me out of my lease but I only received 1/3 of my expenses. I also lost my job due to being gone so much to see vendors.

HomeRiver acquired Home Run assets which was the company we originally signed with to handle our rental property..My complaint is they owe me money and have been saying for weeks I would get it two weeks after our contract terminated.That was 08/30/2022. I canceled my contract because they were unable to rent the property. Once it became obvious finding a qualified tenant was an issue I asked for the qualifications. *** from HomeRiver sent me the criteria which included salary that is 4x the rent. I requested that be reduced to industry standard of 2.5-3x.She said that couldnt be adjusted.A few emails later she said the website was wrong and their programmers would be changing it immediately to 3x. Since still emailing with HomeRiver this week I saw the website has been changed but to 3.5x. Still not what I was told. As of 10/4 I was told I would finally be getting $130 by today because I said I would file with Complaintsboard.com if I dont get it by 10/5. Didnt happen. I canceled my contract because of the 4x income because that would never work in the rentals neighborhood. I have been told continuously 4x wasnt true, except *** responded about it, it was there and she knows as stated in our email string, Even when the 4x was acknowledged I was told this was never used in the calculations, but my complaint is if I saw it in their qualification so did perspective tenants. I possibly lost potential tenants because of this. I want the $85 I was charged for July and August do to the qualifications making the chance of finding a new tenant impossible.I was set up to fail from day one.I also paid $149 in good faith of professional pictures for advertisement.The pictures appear to be taken with a phone and no enhanced lighting.The place looked beige when in fact it was gray.I would like all the funds I paid to rent my condo returned to me since the qualifications to rent at income being 4x the rent was not industry standard and never would have rented..total $449

I inquired about a house that was for lease in *** filled out the application and was approved. I had a move-in date of December 17 home river group told me I needed to get the lights and the water cut on which I did/tried. I was never able to move into the house because the house was not inspected when I went down to get the water turned on. I was told the house would be inspected that week which it was and it did not pass inspection. I was in told repairs would be done, and the house would be reinspected the following week which it was done to my knowledge from what I was told, and they have again did not pass inspection. I was supposed to move in December 17. They kept pushing it back, pushing it back after about a week and a half two weeks I told him I was no longer interested and that I would like a refund I paid them $1895 deposit $1895 for the first months rent $150 application or administration fee and another $44.95 for some program for renters , they agreed to return the deposit the first months rent and the $44.95. I was told I would have a check within 24 to 48 hours and this was like I said December 17 here it is January 9 and I still have no refund I have called every day I have text I cannot get anybody to return my phone calls. I get emails returned to me saying I will get a refund but I have not received that refund , I still owe the electric company $200 because the lights were turned on and then I finally had to disconnect them when I realized I was not going to be able to move into the house. They keep telling me that people are in meetings or somebody will call me back. I cannot get a hold of anybody other than customer service and they give me the runaround and say they cannot get a hold of anybody , I have held off disputing the charges with my bank because I was told I was getting a check Would be returned the same way I received it which was with my debit card. I checked my bank account and ma everyday and haven't received

Since moving into a home managed by Home River Group we've had nothing but problems in getting maintenance issues resolved. Upon moving in, we were unable to use the dishwasher, 1 toilet, the kitchen electrical outlets, plus other things for the first 6 weeks. To no fault of ours sewage has backed up into all drains on numerous occasions and that's not an emergency situation to them, forcing us to wait, unable to use any bathrooms or water source. The A.C. has broken on 2 occasions and we had to beg and harass them before they finally sent out a vendor and that was a week later. This happened on both occasions. Most recently the situation is more concerning. On February 1st we put in a repair request for water damage on the bathroom wall, under the vanity, and along the baseboard. Also, the shower door wouldn't stay closed and paint was peeling and flaking off of the shower itself. A few messages requesting availability we're exchanged but nothing was ever done until March 4th when the apparent leak in the pipe that had caused the damage we informed them of on February 1st, turned to a spray leaving puddles of water in the garage. The pipe was repaired the next day and a few weeks later a crew came to test all the pipes to ensure there were no additional leaks. There were no leaks in the pipes but they found that every time we used the shower, water was leaking into all the surrounding walls and floor through the tiles. Obviously this has also caused a mold issue which has worsened over time. The master bathroom hasn't been used in 2 months. I can't sleep in the master bedroom or I wake up congested and with a headache. They've sent out vendors on at least 7 different occasions to take pictures & measurements, etc., but nothings been done. Three weeks ago I received an email saying an estimate was sent for approval & to be patient because more had been done in the last week than in the whole month of February. Nearly 4 months & the same issue is still pending.

My family moved into our rental home in High Point NC 15 days ago, and the first time we turned the shower on, it flooded the bathroom as well as the carpets in the master bedroom and closet, which are on the opposite sides of the bathroom walls. We filed a maintenance request that day. Our lease gives the landlord 10 days to complete all requests. They have not completed ANY. We tried to use the upstairs shower and it caused sewage to back-up into the downstairs bathtub-that is the only thing that HAS been completed. However, the tub was not put back together, so we still cannot use it and there are chunks of drywall cut out of our bedroom wall still. Because of the initial leak, there is water that continuously seeps up through the cracks in the flooring of the kitchen and bathroom. The baseboard under the kitchen counters (opposite the back side of the bathroom wall) is completely saturated with water and water is behind/underneath, but the vendor could not figure out from where. When I call my Property Manager or any of the people listed as my "property team", they do not answer the phone or return any of my voicemails or emails. So after realizing communication does not work with them, I decided to go to their local office only to find that they are not actually at the address listed...NOR are they at the updated address on their website. There are 3 vans in the parking lot, but no suite with HRG anywhere in the building. So when I called the "local" number, I was not given any information and instead transferred to my Resident Coordinator, who told me I should be contacting my Property Manager about this. When I told her than I HAVE TRIED and she simply does not get back to me, she said what she was willing to do was let her know about my complaint. In fact, the ONLY time I ever hear any kind of response is when I tell them I'm going to take legal action. I am tired of being run around and not given any answers. Mold is also now growing because of all this.

On 7/20/2022, I applied to rent a house in ***, *** that was coming soon. According to the pictures advertised, the house looked great and in good condition. It was also advertised as a 5 bedroom in it's listing. I was approved for the house with a scheduled move-in date for 08/19/2022. In between this time, I was pressured to sign a lease to hold property even though I asked several times to view the property. I was advised several times that property was in a turnkey process or that it was not ready to be seen yet. However, the original listing showed that property was available as early as 08/08/2022. So once again I inquired to get my walkthrough of the property and was told once again that I may not be able to view the property until closer to move-in date. So on Tuesday 08/16/2022 (3 days before move-in), I was provided an access code to view property. I went to view home Tuesday evening to find that the property does not look as advertised. The house had an immediate odor upon entry, which I found the root cause once I went upstairs. As I walked towards the kitchen there was a small puddle of water on floor. I looked up and it showed evidence of a previous leak with a failed attempt of new dry wall. Carpet on stairs was dirty and full of debris. There was a huge paint stain on carpet and all of the carpet was dirty. I then went into hall bathroom where I found the reason for the odor. There was a fully shattered toilet with evidence of a plumbing problem as well as mold in the tub next to it. The room next to that bathroom had a fully shattered/damaged door. I then went to view other rooms to find that one of the advertised rooms was not even a room anymore, but now an oversized closet. Master bedroom had dirty carpet, a pungent smell, and another toilet that does not work. I contacted PM to advise and was told house in still rehab. Due to lack of safety and acceptability, my kids and I did not move in. I req another viewing to f/u but was ignored.

This rental company scammed us out of $225.00! I called about a house they had listed on Zillow June 2, 2022, the representative I spoke to assured me several times there were no current (pending) applications on the home. I explained they only had one home I was interested in and did not want to waste my time again told put the app. I applied the same day and they received my application at 4:04pm at 5:32pm I was advised they had a PENDING application and I would be next in line if the person was not approved. I called back and was told they had no idea how this anomaly occurred. I requested a refund and they admitted they had not done any work on my application. I was told they would not refund my money even though they blatantly lied about no other applications and mine had not been even looked at. I was told a manager would call me back. On June 3rd, I call back since no called me back. Was given the same story. June 6th, called again and was told the pending app for the home was approved so they had 72 hours to put in a deposit, I again told them I did not care, I wanted a refund and was told again they would not refund my $225.00 yet they admitted they still had not looked at my application and once again I was promised a call from a manager. On June 8th I received a text saying the home was off the market. This entire time the home was not marked pending on their direct website or on Zillow. I called again I explained I have told them prior to applying they had no other homes in the area I was looking in so my application being good for 30 days really did not matter. This time the person said underwriting had startled working on my application and ask had I not gotten a message! It's like they don't hear what you are saying and are scripted responses. I was again told a manager would call. As soon as we hung up a text came in saying they would update me on the property. Now June 10th 2:00pm no call. I have to wonder how many other people they scammed! SCAM!