SUBMIT A COMPLAINT

Homeawaypoor description of property I rented

On the 4 th July I paid by MasterCard £547.20 deposit + a further £450.00 final payment on 1st August for a 2 week stay at CastroMarim ID 8055779- reservation ID - HA-HPGC3X. The Adverts photos showed a staircase in the kitchen I asked Mrs Nicholson whether this was in use as my wife isn't able to use stairs without discomfort, she informed us the stairs were not in use but failed to mention the fact there were 37 concrete and tiled steps to reach the apartment there were no handrails or lighting which meant an outing in the evening was not possible, we had to leave our luggage in the car, we therefore had no alternative but to make other arrangements as these stairs were too dangerous for people our age, Mrs Nicholson had said in her Ad that it is wheelchair inaccessible but we have no need of a wheelchair
Mrs Nicholson is prepared to refund £300.00 but I feel that as long standing customers of Homeaway we are entitled to some recompense for our distress
Yours Sincerely
James Hibbett

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Di
Oct 11, 2019

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