Holsted Jewelers review: Earrings and necklace

I ordered two rings @ 1.95 each from this company in October/November 2015. I did receive the items in the mail late November. I was the subsequently charged $66.98 two times on December 14th & 15th. Which overdrafted my account and was charged $35 two times. And because my account was overdrawn for more than 10 days, I incurred another $20 charge. I only received one of the items in the mail, which only contained 1 pair of sapphire earrings that was to complete the set of the ring I ordered. I did authorized the two rings with the charge of $1.95 each. However I DID NOT give Holsted Jewelers the authorization to charge my account for the two charges on the 14th and 15th. I then called Holsted, and was told that they COULD NOT return my charges because the items were already in the mail. That I would have to send them back. I called again in early January because I had only received the one item in the mail. A lady that I spoke with did refund one item charge of $66.98 on that day. However she told me that I would need to fax a copy of my bank statement to them for them to return my overdraft fees. I sent the item back via certified mail on 1/20/16 tracking number [protected], and faxed a copy of my bank statement that same afternoon. I called on Saturday 1/23/16 to check the status of this item and fax, the first representative heard my case, put me on hold and may have been coming back on the line but the call got disconnected. I called back spoke to Kevin #109043 @ 3:20 on 1/23/16 he said that the item is at the post office on its way to them. So he said that they would process the charge of $66.98 in 3-5 business days. I asked about my bank fees he said to call back on Monday. I will follow up on Monday and re-fax my bank statement as well.

Please advise me on what I should do, if anything at all.

Crystal Cooper
2200 W. 3rd Street
Wilmington, DE 19805
[protected]
[protected]@gmail.com