The complaint has been investigated and
resolved to the customer's satisfactionResolved Hollister CO — Awful everything
resolved to the customer's satisfaction
I ordered $145.45 worth of clothing from Hollister on August 20th. As of this date, October 13th, they have not arrived. According to US Post Office Tracking, the package has been sitting since August 22nd. Hollister does not care that I have not received it, since technically they did ship the items. However, they should care enough to call the Post Office from THEIR end as the shipper and get this order to me. The Post Office says Hollister uses the CHEAPEST method of ground shipping involving pallets, where hundreds of packages have the SAME tracking number. They sit until a truck is available. Every other package gets priority over this el cheapo method. By the way, the only live Post Office person I got was my local PO guy, when you call the 800 number for Track & Confirm a recording says I have to call the shipper!
So my hands are tied since Hollister doesn't care anymore, they already took my money. I wrote the Calif. headquarters, no response. For a $15.00 shipping charge they need to CHANGE their method. My items could have been stuffed into a $4.95 Priority package for a 2-day delivery. So I fault both Hollister and the Post Office on this situation, but as the shipper Hollister needs to get on the ball and ship like Amazon.com does, in 3 days for half the shipping charge on their items.
This is a big warning to anyone considering ordering from Hollister for the holidays. You would need to spend $25.00 for Air shipping if you want your items quickly. I won't be ordering from them again online, never!!
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