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2.6 121 Reviews

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48 Resolved
73 Unresolved
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Hollister reviews and complaints 121

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10:31 am EDT

Hollister Descrimination against heathy sized girls

As a mom of an average-sized 12 year old girl, I would like to tell "Abercrombie and Hollister" stores that I am so ashamed of you. I recently went into your store in Mobile, AL to purchase school uniforms for my daughter and was shocked to learn that they only go up to a certain size. When I asked the employee if they had a larger size in the shirt, they quickly let me know that they do not sale any larger clothing. I then looked at my daughter, who's face was turning red and her eyes filled up with tears because she was embarassed. This made her feel she wasn't good enough for your clothes. That is wrong, wrong, wrong! She is a great girl who is going through enough with puberty and hormones to have to worry about being descriminated against for being HEALTHY. Your store shows photos of BONE-THIN girls everywhere. So this makes the average american girl feel she is not beautiful because she does not look like them. This is what causes complexes and anerexia in young teens. I am so ashamed of you for doing this. Even the large sized clothes looked like an average small-junior size. In the past I have been able to purchase clothing at your stores and knew that even though my daughter wore a certain size in all other stores but in your stores she would have to get two sizes larger to fit (this making her feel uncomfortable) but we purchased them anyways. You line of clothes are very popular in her school and she liked wearing them because of their styles but now she is considered to large for your clothes. This makes me irrate! She is not overweight and even if she was, she should be able to wear your clothing line. What is the problem? Are you to cheap to purchase more fabric? Is that why your clothes are so small? With the extremely high prices of your clothes, we, the consumer, should get our money's worth! Stores like yours are a disgrace to the american public and should be made to allow larger sizes so ALL GIRLS can wear the name-brands just like their smaller friendS wear. Having a moto like "IF YOU WEAR ABERCROBIE OR HOLLISTER YOU ARE SKINNY!" is wrong and hurtful. This is what your store is preaching by not selling larger sized clothes which would fit the majority of the average girl! As I stated before, my daughter is a beautiful, medium sized 12 year old who has been judged by your stores and made to think she isn't good enough or thin enought to purchase your clothing. I am not asking you to open a PLUS SIZED line of clothing but only to offer larger sizes so EVERY girl can purchase your clothing. This is not the end of my fight in this. I fully intend to contact many, many, other moms who I know will feel the same and will protest as I have done!

Read full review of Hollister and 557 comments
Update by Grace Bloodsworth
Aug 30, 2008 11:01 am EDT

To those who have commented so negatively I say: Shame on you as well! My daughter wears clothes at American Eagle in a size 6-8. That is not considered in your words "Fat". How can you say such hateful and hurtful things? I only stated the TRUTH in my complaint. Your comments only show your uncaring concern for anyone but yourselves. The truth is that the clothes Abercrombie and Hollister sells are sized to small. The large and x-large clothes would be considered small-medium in all other stores. All I am asking is for them to change their size-chart to better fit the majority of girls. My daughter loves the styles they sell, but as a 130 1b, 5'3" girl she can not fit any of their tops at all. To the employee of hollister who commented so rudely: Your comment only brings to light the whole reason I posted this complaint in the first place and shows first hand the descrimination people like you show towards any young girl who can't fit your small sized clothing and puts the spotlight on what I am saying about how these stores stress the issue of "YOU ARE THIN IF YOU WEAR OUR CLOTHING!" The truth is that these stores should only encourage EVERY girl that they are beautiful and even if they are bigger, they can still find clothing that fits them and thier size. Anyone who can't see the light in this is blind at heart! Let me end this with a quote from someone very powerful: Jesus said " Love eachother as I have loved you!" Thank You, A loving mother who only wants all young girls to know they are beautiful no matter their size, race, or nationality!

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jordan taylor
, US
Oct 16, 2022 1:10 pm EDT

I wore the jeans for the first time today and the material is so cheap that when i bent down the knee completely ripped. I can't even wear them anymore it looks so silly :/ It's not like they didn't fit, the waist size was perfect my knee just moved and the jeans croaked.

I'm not usually one to complain but it was my first time wearing them.

Smd, CA
Mar 07, 2022 9:04 pm EST

American moment. Maybe try getting a womens XXS or something why you crying about this online bozo

Houston, US
Dec 22, 2011 1:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am very unhappy and disappointed i purchase from you all the time on line and in the store and i ordered one shirt for my grandson for Christmas and fedex has lost it and refuses to do anything they say contact you and i have been trying but get no response i have sent emails to every email address i can find with no response what is going on i am not a rich person all i wanted was for my grandson to have a gift for Christmas and as god is my witness i am not lying he will have no gift under the tree. Jesus Christ send me a gift card a shirt overnight something please i am sending you this copy with the info please do something, if you have to call the store at deerbrook and let me pick up his shirt there just do something!

Coborne, CA
Feb 14, 2011 11:32 pm EST

We arrived at the store at 9:55 am, the store is suppose to open at 10 am. At 9:58 two people arrived and said the store would be open shortly. The man, with no name tag, opened the tarp at the front of the store at 10:05. I asked if we could go in, he said yes. There was one other person waiting too. Upon going to the front desk the girl, cashier number [protected], with no name tag, was on the phone, it did not sound business related at all, finally got off the phone to do our return. She did the return for me and at the same time my daughter was looking for some more outfits. The cashier was serving the another lady, the person who was waiting outside with us, and my daughter wanted to try something on, I had to search for the male employee who was checking out and adjusting his hair at the front of the store. I asked him to open the change room and he did. While waiting for my daughter to try clothes on I was standing at the check out waiting to pay for what she picked out, the lady cashier disappeared and the best part was she left a huge pile off cash sitting on the counter. If I wanted to I could have scooped it up and ran. With the poor service I thought of it but I did fill my personal information out for the return. We were ready to pay and she never came back so I want to find the guy, when my daughter called the cashier was back. The service was horrible. I tried to writed the company but there is no spot on their web site for consumer complaints! So if you come across this you may want to find out the names of these two horrible employees and repremand them, but yet compensate us.

, US
Mar 03, 2011 7:31 pm EST

This website was supposing to be the UK version the Hollister website. So I used it and found a hoody i loved so much. I put my credit card details in and it didn't work, so I did it again and it didnt work. So I used another card and it still didn't work, so I used ANOTHER card and it STILL didn't work. We emailed the website and they didn't reply. Later on I saw reviews saying DO NOT GO ON THIS WEBSITE, because it steals your money (scam website). And i realised later it took £50 off me! I have now canceled my cards. We must shut this website down!

Elizabeth, US
Jun 29, 2015 12:06 pm EDT

Hollester have a sizing chart so if you can't find your size look at the sizing chart online! And yes it might have posters of thin girls there, but who cares. Those girls are models they're just fit and healthy Hollester is not trying to say " your daughter must look like this" they just want fit people modeling their clothes! And if your daughter can't fit none of their clothes then she is above the average teen. They make clothes for the average teen ( and even a little above at XL and size 11) so if your daughter is overweight then yes she will not fit none of the clothes. Don't blame the store because she needs plus sizes.

Ruffs Dale, US
Jun 27, 2015 10:50 pm EDT

I guess every plus sized store owes me an apology. Then don't have my size because I am healthy. :(

Ruffs Dale, US
Jun 27, 2015 10:46 pm EDT

There are plenty of stores that discriminate against healthy/ skinny people and only sell plus sized clothing. Go to a store for heavy girls and stop bashing stores just because your daughter can't even fit into their largest size. PS take her to a doctor, that is NOT healthy.

Cerritos, US
Jun 24, 2015 9:53 pm EDT

And by the way, Hollister models aren't bone thin. THIS is bone thin-
he average American woman would have a bmi of 27. If you're daughter's bmi is that high, and she's not toned in anyway,
she's not healthy, sorry. I'm sorry your daughter felt embarrased, but getting mad at a store for
not having her size is very immature.

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Cerritos, US
Jun 24, 2015 9:41 pm EDT

Seriously? There are many plus size stores, but it's wrong for a store to be aimed at skinnier people? Get over yourselves.

Hollister In-depth Review

In summary, Hollister website provide good experience for shopping with nice design and variety of clothes. They have good sales and customer service is helpful. But let's look more detail.

Website Usability and Design

  1. Navigation and Layout: Website is easy for use. Menus are clear and categories well organized. Finding products is not hard.
  2. Visual Aesthetics and Branding: Site look very modern and have strong brand feel. Colors and images are very nice and give California style vibes.
  3. Mobile Responsiveness and Accessibility: On phone, website work well. It is easy to scroll and click on small screen.

Product Range and Selection

  1. Variety of Clothing and Accessories: They have many types of clothes like jeans, shirts, and jackets. Accessories like bags and perfumes also available.
  2. Availability of Sizes and Styles: Many sizes are there but sometimes popular items run out fast. Styles are trendy and follow seasons.
  3. Seasonal Collections and Trends: New collections come for different seasons. They follow latest fashion trends.

Product Quality and Durability

  1. Material and Fabric Quality: Clothes feel good and materials are nice. They seem to last long time.
  2. Construction and Longevity: Stitching is strong and clothes do not wear out fast.
  3. Customer Reviews and Feedback: Many customers say good things about quality. Some items have mixed reviews.

Pricing and Value for Money

  1. Price Comparison with Competitors: Prices are similar to other brands like Abercrombie & Fitch. Maybe little cheaper sometimes.
  2. Sales, Promotions, and Discounts: They have good sales, especially end of season. Email newsletter give information about discounts.
  3. Loyalty Programs and Membership Benefits: Club Cali is their loyalty program. It give points and rewards for shopping.

Customer Service Experience

  1. Responsiveness to Inquiries and Issues: Customer service answer fast when there is problem or question.
  2. Return and Exchange Policies: Returns and exchanges are easy. They give 60 days for return which is good.
  3. In-store vs. Online Service Comparison: Some people say in-store service is better because you can talk to person. But online also not bad.

Checkout Process and Payment Options

  1. Ease of Checkout: Checkout is simple and not take too long. It is easy to understand.
  2. Payment Security and Data Protection: Website is secure and they protect customer information well.
  3. Variety of Payment Methods Accepted: They accept many payment methods like credit cards, PayPal, and others.

Shipping and Delivery

  1. Shipping Options and Costs: Shipping costs are okay, not too high. Free shipping sometimes available for big orders.
  2. Packaging and Handling: Items come well packaged and in good condition.
  3. Delivery Times and Tracking: Delivery is usually on time. Tracking information is provided and accurate.

Sustainability and Ethical Practices

  1. Environmental Impact and Eco-friendly Initiatives: They are trying to be more eco-friendly with better materials and recycling programs.
  2. Ethical Sourcing and Manufacturing: They say they are committed to ethical sourcing but not much detail is available.
  3. Corporate Social Responsibility Efforts: They have some social responsibility programs but could be more transparent about efforts.

Customer Engagement and Community

  1. Social Media Presence and Activity: They are active on social media like Instagram and Twitter. They post often and engage with customers.
  2. Customer Reviews and Testimonials: There are many reviews on their website and other places online. Most are positive.
  3. Community Involvement and Events: They do some events and community work but not very much information about this.

Overall Shopping Experience

  1. Summary of Pros and Cons: Pros are good design, quality clothes, and nice sales. Cons are sometimes out of stock items and need more sustainability details.
  2. Comparison with Similar Retailers: Similar to other fashion retailers but with unique California style. Prices and quality are competitive.
  3. Final Verdict and Recommendations: If you like trendy clothes with good quality, Hollister is nice choice. Watch for sales to get best value.
How to file a complaint about Hollister?

Here is a comprehensive guide on how to file a complaint with Hollister on

1. Log in or Create an Account:
- If you already have a account, log in using your credentials. If you don't have an account, create a new one on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Hollister in the 'Complaint Title'. Be concise but descriptive to attract attention.

4. Detailing the Experience:
- Provide detailed information about your experience with Hollister. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Hollister.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to officially submit your complaint to for review and publication.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on Stay engaged to track the progress of your complaint.

Follow these steps carefully to effectively file a complaint about your experience with Hollister on

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Phone numbers

1866 426 1285 808 234 0795 More phone numbers


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