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Hollister Complaints Summary

48 Resolved
73 Unresolved
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Hollister complaints 121

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6:57 pm EDT
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Hollister Size

I personally LOVE Hollister. But i do agree that Hollister should make bigger sizes for bigger women/girls.
I am a size medium from top to bottom. I cannot fit their jeans though. I think their jeans should be much higher. I couldnt fit into an 11, yet im a size M and sometimes a S in some tops. If you ask for my PERSONAL opinion, i think some of their advertisements and clothes DO make some girls who have a little bit more BMI than others feel bad. I mean, ever notice how when you go in the stores, all the XS and size 00 are in front? There is a girl in my school who is my best friend, and she wears those sizes. You have to be like 89 lbs to fit that.
And im about 140! And im NOT fat! AND, ever notice how when your looking at clothing from their site on the internet, how their shirts in the picture are always an XS? That REALLY annoys me, because... What type of a message is that putting to some girls out there. Some girls try to diet or go anorexic to be like this. Ive seen it. TRUST me. But i think that holisters Graphic tee shirts, in face ALL tee shirts should go up to an XXL, because aeropostale does, and, to be honest, theres 1 shirt i have thats an XXL from them. And i can fit some Smalls in Hollister. Their jean sizes arent even the REAL size. In regular jeans where you get the actual size like at walmart, im a size 8, and i could not even fit the 11 they had. So those people who can fit it are L-U-C-K-Y.
I think their jeans should go up to a 20. Thats about... 200 lbs tops? ALL women should feel happy and know that their bodies are unique and special. EVERYONES is. :)
I was stating my personal opinion, and im not calling smaller people freaks, i just think that they should go a LITTLE bit higher and get the REAL size.

Please dont leave nasty comments, ive seen some of the nasty ones OTHER poeple have said in OTHER hollister topics.
Thank you.

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Update by princessmaddi1
Jul 29, 2010 9:30 am EDT

No, i have not. I was just stating MY opinion after reading all of the other Hollister complaints. :D

Update by princessmaddi1
Jul 28, 2010 8:54 pm EDT

ummm.. thx.. but.. this is supposed to be comments about the topic i wrote.

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jilianrae
Rosamond, US
Aug 17, 2010 12:44 am EDT

I just wanted to say that I worked at Hollister, and the reason the smallest is on top is because we have to standardize all the clothing in order from the smallest to the biggest. But I do agree with you on the whole image thing and whatnot, you definitely have some valid points! I love their jeans, and I think everyone should be able to wear them.

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4:29 am EDT
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Hollister refusal of tax refund

I purchased an item at a Hollister, which has tax on clothing. I went to return the item at the Hollister in a city that does not have tax on clothing. The cashier processed my return without returning the tax I paid on the item. When I asked them about it they flat out refused to give my the tax I paid back. The manager even laughed at me. Understandably, the tax I paid for the item is not a significant amount of money, however, it is the principle of it. I will NEVER purchase another item from this company again. They obviously do not care about customer service, just their bottom line.

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midge87
Seattle, US
Jul 15, 2010 2:35 am EDT
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Are you on drugs? Why on earth do you think they should refund you THEIR tax money when your original funds did not go to them?
"Yes, I know I bought this dvd at Target... yes I know this Hollywood Video, just give me a return".
Same concept, darlin'.

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4:52 pm EDT

Hollister Have to wait forever to get the gift card activated

On dec 16 2009 i purchased 5 $50gift cards 2 on trans# 419437 and 3 $50 gift cards on trans#410438. 4 cards where activated and 1 was not. i spoke to the maniger matt and he said should be reactivated in 3 days. it is now jan 20 2010 and my grand daughter is still waiting to spend her christmas gift. how much longer will she have to wait. please help us with this problem. it has been over two weeks since the store maniger reported the problem.

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11:04 am EDT

Hollister Hollister does not cooperate when you have a problem with clothing even though their name is right on it

Hollister does not cooperate when you have a problem with clothing even though their name is right on it. I bought my daughter a sweat shirt with a two way zipper and it gets stuck every time she uses it. I brought the seat shirt to the store and they said they needed a receipt, which I did not save because, for the price I payed for it I thought I would not have any problem with the product. All I wanted was another Hollister sweat shirt with a zipper that worked. Please contact me. I am willing to send you the damage article if that is what you want. All I want is another sweat shirt.

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anymonnynuss
Douglasville, US
Aug 27, 2011 4:29 am EDT

At Hollister we are trained on how to humor customers. If you have a problem or a complaint we give you the company's email address and then you never hear from us again.

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elabella
, GB
May 11, 2011 10:57 am EDT
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Totally agree about comments re Hollister. Bought a coat for £150 and after 2 months wear the zip broke-got stuck and wouldn't move. Took the coat to the Westfield store - by that time I did not have a receipt cos I too thought for that price it would be a quality item. Thought I showed them a credit card receipt with what I paid on they would only give me £24.99, which was the value of the coat at the time. The coat was probably worth £24.99 in the first place!

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midge87
Seattle, US
Jun 28, 2010 6:52 pm EDT
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Are you kidding me? How are they to know you didn't just go grab something off their shelf and are trying to get away with a freebie?
Not only are you trying to exchange something without tags but without a reciept. Are you mad? Yeesh.

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7:04 am EDT

Hollister Even less expensive stores have nicer salespeople

I was the only person in the store, purchasing some clothing items (for my daughter). The salesgirl told me that I could not even put the items down on the counter so that I could take out my wallet! My other arm was filled with clothing that my daughter had tried on, but did not want. I was going to put them away and come back to pay for the desired items. Instead, I just left them there, for the rude sales clerks to put away, as none of them were doing anything at all! God forbid they should even say "hello", or be helpful! There was no one else in that store purchasing anything; no one else waiting in line at the register--only me. There was also a display rack of polo shirts in colors that my daughter had been looking for, but the salesgirl would not help me get them down from the rack.What is wrong with them? I am accustomed to shopping at much nicer establishments, such as Neiman Marcus. However, even less expensive stores have nicer salespeople. I could POSSIBLY understand rudeness if they were busy, but they absolutely were not busy at all; in fact the salesclerks were simply talking to each other. It is like this every time we try to shop there. We will instead purchase the polo shirts on line, on the website. However, it is ridiculous to have to pay shipping and handling when there is a Hollister store a few blocks away from our house! Can't you train the sales clerks to be friendly? There are many people out of work who would probably be pleased to work there.

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Katie! : )
Denver, US
Jan 18, 2011 12:04 am EST

I work at Hollister... I know for a fact that we allow customers to put clothing items on the counter lol... did they give you a reason...

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midge87
Seattle, US
Jun 28, 2010 7:03 pm EDT
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Yeah, this makes no sense. The way you have wordered things sounds like they want you to hold things and hand each item over to be scanned. Which is obviously not the case and thus something missing.
They probably meant they didn't want you to plunk down the things you didn't want anymore so they wouldn't get mixed up with things you did want. They also can't hold things at from so that's also why you couldn't have you leave those items there while you put the other things away yourself. You probably should have just clarified and just simply said "I changed my mind on these items" and hand them over to the sales clerk. I've never had issues in doing such. They have a sorting bin behind the counter for such incidences.

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6:46 am EDT

Hollister We wasted close to an hour of our time and couldn't buy anything because it belonged to the merchandising team

I recently took my daughter shopping at the Hollister in the Hamilton Mall (Mays Landing, NJ). She found a dress she liked and wanted to purchase. I was told by the cashier that they did not have the size my daughter needed. I spotted the same dress on a mannequin and asked it they could check its size. I was told by the cashier (very robotically) "it belonged to the merchandising team and could not be sold". My daughter decided to settle for a smaller size from the rack. We were then told at the register when they attempted to ring it up that they could not sell it to us because the tag had staples which made it unsellable. I replied that I didn't understand. The cashier responded that the dress was on the rack as a display. The fact that the tag had staples meant that it, also, belonged to the merchanising team. I replied "you must be kidding me". How is a customer supposed to know this. She said I should have noticed that the tag didn't have a price on it. We wasted close to an hour of our time and couldn't buy anything because it belonged to the merchandising team. We were quite disappointed. We left. We were able to purchase a dress from a competitor that is in the business to sell clothes not just display the belongings of their merchandising team...I left with a much better experience. Also, if you want your staff to tell customers about your sales, you need to lower the music so they can hear and understand. Ouch!

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Wanderdust
Waukesha, US
Jan 25, 2012 12:02 am EST
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And the music-- YESSSSS, this is what makes people get so nervous and impolite because your heart starts beating at a hundred miles an hour and then you don't want to buy ANYTHING but just get out of there to some peace!

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Wanderdust
Waukesha, US
Jan 25, 2012 12:01 am EST
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I know how you feel. That happened to me at Abercrombie at Fitch. They had a nice shirt with snap buttons on a mannikin and I wanted that as I was breast feeding my daughter at the time. I asked two people to help me find the shirt, but they said they were from a long time ago. SO I took the shirt off the manikin to buy it and they treated me as if I did something so horrible for wanting to shop there. That is not salesmanship.

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Hey! Whats up?
Lancaster, US
Jun 02, 2011 4:50 am EDT

As a Hollister employee (and previously a customer) I have seen both sides of this battle. After being part of the company, I came to realize the tedious amounts of time spent making our store look the way it is. One shift of mine (6 hours) I undressed mannequins, got the printouts of the mannequins and then proceeded to pull all of the merchandise that needed to be put on each mannequin according to the placement guide. Every store has the same mannequins so the same clothing is pulled. After pulling and placing the clothing for that mannequin everything is placed on a hanger with that mannequins prep paper. After all of the clothing is pulled for countless mannequins, all of the tags are removed and "Not For Sale. Owned By Brand Senses" tags are placed on all mannequin and face-out clothing. (Face-outs are the first items on the T-stands in the store.) The clothing on the mannequins is often stretched, clipped, pinned, and sometimes ripped in the process to fit over a mannequin form and to make them fit correctly. While a customer may want an associate to "undo" a mannequin the time invested would not be justifiable for a single item which most likely was just sold out of and hit as a "can't find" by the stock room associates responsible for pulling and placing all the merchandise that needs to be replaced on the floor, as well as receive inventory, handle damages, ensure a low shrink rate, and maintain company standards for the store.

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upsetmom14
, US
May 22, 2011 4:27 pm EDT

Item: Pelican Point $49.50
My daughter found a dress for a school dance. They did not have her size on the rack so we asked if we could buy the one on display. The salesperson said NO... we don't sell anything on display. Are you kidding me... What kind of customer service is this. If I want to buy it I now have to spend 49.50 for the dress plus 8.00 - 10.00 for shipping.
My daughter is disappointed - HOW DARE YOU TEASE CUSTOMERS...

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midge87
Seattle, US
Jun 10, 2010 7:22 pm EDT
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I can understand your frustration, it's one of the reasons why I like A&F as they label the things they use as displays as "Not For Sale, Merchandesing Dept". As Hollister is owned buy A&F I don't know why they don't do the same.
While it is a pain in the rear they do need to keep their displays and they are not allowed to sell the displays (except to staff at the end of that floorset) and not only can the store itself be in trouble with corp. but the person who solf it can get fired.
What the staff should have offered was to check the back or call another store for you.

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3:06 pm EDT
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Hollister only hiring skinny employees !?

i can not believe this. Im 18 and just applied for a job at the hollister at my local mall and ALL of the employees were either bone-thin girls or really buff guys and i'm i guess average, in dresses im a size 5 in most stores and they turned me down to hire the other girl wanting the position who was only 16. The only difference was that she was really skinny and blonde. I really dont understand.iworked in retail since i was 16 and this would have been the 2nd store i worked at and i think i got turned down because of my weight b/c i think i was more then qualified compaired to the other girl.. it's so ###ing stupid what do You think

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anymonnynuss
Douglasville, US
Aug 27, 2011 4:22 am EDT

Hollister is trash and they do discriminate. I got hired because I'm pretty and small and that's how all the girls look there. You're not missing out. they give ### hours anyway.

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midge87
Seattle, US
Jun 10, 2010 7:17 pm EDT
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If you are a size 5 than weight is not why you weren't hired.
If you aren't a size 5 than that is probably why you weren't hired. I applied to work there and although the staff wants me to work there (quite a few of them are my friends), I fit in their clothes, and I have the beachy look I probably won't get the job because I fit their larger sizes (I'm a size 8 everywhere but there where I am a size 11 and I wear the Large shirts as their more comfy, not skin tight) and thus I'm "too big" to work there..
Also take into consideration a lot of places fear hiring anyone that has experience figuring they can find some "fresh meat" and pay min. wage while the person with experience would expect to be paid accordingly.

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2:42 pm EDT

Hollister Canceling orders

They canceled previous orders without cause and their customer services was the absolute worst I have ever seen. Went as far as calling their home offices, only to then be treated very rudely and ultimately passed off to an automated complaint recording, to which I never received a call back from. So I will never recommend, nor will I ever purchase another item from that complany, not for myself or for others. And you can bet I will continue to share that opinion with anyone whom ask.

And as stated, I even tried calling and speaking to someone in their corporate offices in N.Y. To no avail whatsoever.

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11:33 am EDT

Hollister I absolutely hate Hollister Co

I absolutely hate Hollister Co. Even my sons have been turned off by the store and its employees. They are between 18 and 22. The store is so dark I can't detect colors sometimes, there are plants scattered here and there in the traffic pattern, and the music is so loud I cannot even hear the sales clerk. This is not once, this is every time I have been in there. I bought my son a sweatshirt for Christmas and he opened it and said "I hate Hollister. Sorry." We took it back and I am glad we are done with the store. My three sons have moved on to other clothing stores. Awful. Makes me want to slap someone whenever I am there.

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Katie! : )
Denver, US
Jan 17, 2011 11:55 pm EST

I work at Hollister... people complain daily about the noise, lighting, smell, and sizes as if there is something i can do about it... keep in mind that models (people working the floor) will be ignored if they bring up an issue like that to their manager or supervisors... corp controlls that not individual store managers... sorry : ) if you don't like Hollister don't shop there i guess... i do however need some source of income

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LifeGuard L.I
Long Island, US
Jun 06, 2010 2:52 pm EDT
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lol yea not alot of ppl like that store i do but its kinda overdone

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TxAgent
, US
May 26, 2010 12:33 pm EDT
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Lol that store is full of [censored] bags. I went in there once just to look at it (I don't wear hollister) and they looked at me like I didn't belong in their store. I'm a very nice dresser but just not in their own style.

They have it very very dark, weird rooms and always have this strong cologne/perfume smell. I left after about 30 seconds in after the looks I got and the smell/lack of light.

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6:33 pm EDT
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Hollister customer service

On May 15 I visited store number 404 Puente Hills, CA I attempted to make an exchange without a receipt but was not allowed. The person in charge refused to do it because she said the items were full priced, ALL THAT I WANTED TO DO WAS EXCHANGE THEM FOR THE RIGHT SIZES. When I asked to speak to the manager she said she was the manager, then I asked for the store manager name and she said she was the store manager- Jessica. I asked her why couldn’t she just do the exchange and she said she had the right to refuse to do it, which I would understand if the items were worn or without tags and they were only 2 items. THEN I ASKED HER FOR THE DISTRICT MANAGERS NAME AND SHE REFUSED TO DO THAT, SHE SAID THAT SHE COULDN’T GIVE OUT HER NAME! When I told her that I would either email or call corporate to ask for an explaination on this matter all that she did was shrug her shoulders and roll her eyes. When I asked her what was I supposed to do with the items if I couldn’t exchange them she again just shrugged her shoulders! SHE MADE ME FEEL LIKE I WAS DOING SOMETHING WRONG. She made me feel impontent. SHE DID NOT GIVE ME OPTIONS TO RESOLVE THE MATTER ARE YOU?All that I wanted to do was exchange two items……..

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raehl
laredo, US
Mar 10, 2011 3:43 am EST

you can return things with no receipt, people at hollister and abercrombies are very mean, i know i work there. and its horrible. i have seen many things and customer service, hotline, one number, DM, Regionals dont care about customers, they say they do, but they actually dont. i love the company and my job but simply try to avoid other associates that i dont know. there are many A&F so its cool

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midge87
Seattle, US
May 31, 2010 8:49 pm EDT
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You need to look at this from the store's POV. You could have just grabbed a shirt/dress/whatever on your way up to the cash wrap and asked for an exchange. You would get a free shirt/whatever and they would be out of luck.
I never understand why people think they can get exchanges/store credit/refunds on things without a recipt. The store has no idea how you came about the item so it would be really silly of them to just start handing things out without PoP.
Yes, I completely understand from a customer's POV this can be a hassle, things get lost, but that isn't the store's fault. I've been in the predicement and just realized that I was stuck because I was a dink and didn't keep the recipt.

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9:06 am EDT

Hollister Awful, awful, awful

Today i went into hollister 3 times and here is my story.. the hollister in el paso tx at cielo vista mall #[protected]...the first time i went in i was window shopping...the 2nd time i went in to buy merchandise... i was given 3 gift cards for my birthday.. $50, 30 and 25... i took the $50 and $25 cards with me... not once did anyone say, "hi, " or "welcome to hollister"... no one offered to help or asked if i was doing okay... coming from a business point of view... not acknowledging the customer isnt at the top of the list for good customer service... so i get up to the register and im told that one of my gift cards does not have money in it.. imagine my surprise.. that my family would get a gift card from anywhere and give it to me without any money... does hollister give away gift cards with empty balances?.. luckily the $50 gift card registered... so i put the remaining 33.90 on my debit card... when i get back home i try the polo on and find that it doesn't fit my style and so i decided to take it back... no problem i thought to return the polo and get the refund back onto my debit card.. so i go back into the store a couple hours later, for the 3rd time today... again no one acknowledges me.. what a surprise... so there is only one person in front of me at the register... after waiting a few minutes the clerk comes up to the register... does not apologize for the wait or ask how he can help us... so he proceeds in cashing out the customer in front of me.. after he is done... he just walks off.. does not tell me that he will come back or even acknowledge that i am there... how would you have responded so far?.. so a couple minutes go by and he comes back.. i advise him that i want to return the polo... he calls the manager over the intercom to authorize the return.. standard procedure no biggie... so the manager comes to the register.. and the clerk, not the manager, tells me that even though the polo is worth less than 32.00 and my debit charge is 33.90...that i cannot be credited back on my debit card... wow so hollister gets $50, 30, 25 and my 33.90... is hollister really that hard up for cash?... no other options given.. no apologies... and so i walked out the store completely disgusted with the service that was provided... what service really?.. i couldve gotten better service from a self check out register... at least it says thank you...

so my money and my time that i wont get back were lost...im not the kind of customer to raise a fuss or be rude..im the silent customer who focuses on never coming back to your store and telling at least 20 friends and family... so for 33.90+25.00= 58.90 ... hollister will lose several customers and future revenue...i am so upset that i am going to return all the merchandise...i guess you could say that i had a bad experience with your company...unfortunately i still have to go back to return all my merchandise of 83.90...im gonna try returning the merchandise at another store... even though it says i can on the receipt i wonder if ill get the same treatment...

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7:02 pm EDT
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Hollister Hollister has shameful training; a horrible store

Trumbull CT USA Hollister obviously hires very young help and does not train them in customer service. I bought a number of items there yesterday (on sale); I asked the checkout person (young woman) if there were any coupons or a credit card I could get that would give me a percentage off the first purchase -- she disparagingly answered, "No."

Additionally, she did not greet me when I came to the checkout. And here is the worse part; upon purchasing my items she did NOT say "Thank You." This is unheard of -- customers are thanked everywhere; at the grocery, the gas station; but NOT at this low-class attitude- laden Hollister counter!

The counter person threw things in a bag; did not fold them neatly...since she did not say "thank you, " I said "You're welcome, " she has so much disdain for the customer and is so self centered in her 17-year-oldish narcissism, she did not even "get" what I was saying, nor did she even acknowledge me or give me any eye contact.

Hollister has shameful training; a horrible store!

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Wanderdust
Waukesha, US
Jan 24, 2012 11:55 pm EST
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I agree-- the young people at the Hollister store I went to had NO manners, no desire to sell, or idea how to sell, except for one young man. The young female managers, and the very young saleslady I was asking to help me, were very unhelpful and uncaring. Manners training is needed! I am thirty years old, so it is not my store (I was buying for a young cousin), but I know mothers also buy for their teenagers, so the sellers need to learn manners! And turn down the pulsating, nervous music!

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3:17 pm EDT
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Hollister Unhappy with the respect and degree of unprofessional behavior this company has given me

I am so unhappy with the respect and degree of unprofessional behavior this company has given me. I shopped at the store out in Peoria, AZ the Arrowhead Towne Center one. The manager was belittling me and talked to me as if I was lying about a return. Then, when she realized she was wrong she denied me service. Not only that she had another manager with her who called me a lazy ###, that he needed to speak to me in elementary, that my degree as a masters student must not have been in communication or psychology. This all occurred because they would not return a skirt that I purchased for my 15 year old daughter. The previous employee who rang my order up scanned the Small size and not the medium skirt then gave me the other skirt. So, they thought i was lying to them and trying to return a skirt that was not mine. When I tried to explain they said they didn't care and that I should leave there store they refused to help me. It was an experience that I can't even fully explain. I am a shopper and I have worked retail all through college. I have never received such rude, behavior. EVER...I am not letting this one go. I will make a stink about this until someone from the co. calls me and explains to me either, thet they accept bipolar employees, or employees that treat their customers like they are lower then dirt. Unbelievable. I wish I would have been s secret shopper at this store...It was seriously embarrassing.

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Damingo69
, US
Apr 28, 2010 4:39 pm EDT

Recently I visited store # 234 in Olympia, WA. I was less than impressed with the customer service. As I made my through the store I was finally greeted in the clearance section. I asked the two associates about a particular shirt and was never given an answer. I must have interrupted their Starbucks Coffee break. I then walked over to the men’s section where I was forgotten about completely. DID I MENTION I WAS THE ONLY CUSTOMER IN THE STORE? Being a former retail manager I was appalled.

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Nimb
, US
Jun 23, 2010 1:01 pm EDT

HOLLISTER CO. let someone else use my credit card did not id them and only want to give store credit and i am stuck with the bill tried to call the store and explain this problem they tell me to contact customer service .there is no customer service it says email so i email them and its we are sorry we can only give store credit i dont like there clothes i am 54 yrs old not 19 now im stuck with a bill and they keep my money this is without a doubt the worst store i have ever dealt with.

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midge87
Seattle, US
Jun 28, 2010 7:10 pm EDT
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See, there in lies the catch 22. You are cross because they didn't ask for ID (if it was debit they don't have to and even if they ran it as credit by law they do not have to see ID, it's just a courtesy that they do) but then there are the other customers who ### and moan when they are asked for ID. It's nearly impossiible to please everyone.
I think the company is looking at it from the prospective that they don't know if you are lying and just want free stuff or maybe let someone else use your card and are now regretting it. There are so many scammers nowadays it's difficult to trust what the supposed customer says.

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3:54 pm EST
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Hollister Company, where managers were not allowed to give their name

I went into Hollister in Wesley Chapel, Florida and wanted to exchange a pair of jeans that were defective. I just wanted to get another pair of jeans. The jeans had been worn once and washed, but they were coming apart and I felt that was not indicative of a quality product that costs $72.00. The Manager was not on the premises. The Assistant Manager was condescending and would not give his name. He said this was Corporate policy. I asked for the District Manager's name and number and was told he could not give that information. He gave me a card with a 1-800 number for customer service in California. He said that was all he was obligated to do. I feel that this was poor customer service. I have never encountered a company where managers were not allowed to give their name, especially in retail. This tells me a lot about Hollister and none of it is good.

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lynn
, US
Jan 28, 2012 4:45 pm EST

I too, am very upset with Hollister. I purchased a winter coat for my granddaughter and after wearing it for 3 weeks, the zipper broke. I took it back to the store and they couldn't help me because they did not have the exact coat in the store to make an exchange. They advised me to contact Hollister in which I did. They told me to mail the coat back to them, and they would either repair the zipper or send me a store credit. That was 2 months ago. Since then, I have repeatedly called and emailed home office, to no avail. Hollister customer service will do nothing and I have never heard from home office. They have my coat, and I have nothing. I called again today, after being told that my store credit would arrive by today-didn't, of coarse, and the rude representative hung up on me. I called back and advised SIERRA to review the recorded phone conversation, as the rep I spoke with refused to give me her name and then hung up on me. I am filing a complaint with the BBB and the Attorney General's office. A minor store problem should not have to be escalated to this degree. I am done shopping at Hollister and let this be a warning to other customers-that when there is a problem with merchandise, Hollister will not stand behind their product or help the customer!

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aztecaz12345*
Waukesha, US
Mar 18, 2010 11:55 am EDT

I spend 850.00 in merchandise I try to return the things 2 weeks later they say no I call custumer service and they say they trained their managers to make their on desicions I say if thats the case then there is no need for customer servise .this happend in mayfair mall in wisconsin . they say it was to much cash. they not even offer a gift card. and everthing was new with the tags on . they force me to keep something I don't want. date. 3/18/2010. hollister should honored the return policy .I received the e mail by customer cervise on 3/18/10

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nicetoknovvyou
Virginia Beach, US
Feb 15, 2010 6:46 pm EST

It is clearly noted on the back of the receipt that we do not do exchanges for any merchandise that has been washed or worn. While this was clearly a quality issue, it was at the discretion of the manager whether or not to perform the return. As a company we are not allowed to give out our district manager's telephone numbers but we can give out their extension. We are also encouraged to give out our names to anyone who asks. So while the manager did not follow these policies he was correct in his decision to not return the jeans.

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Hollister Terrible company

I was in Four Seasons mall this past weekend in Greensboro, NC shopping with 2 of my 4 children. We had a good shopping experience from the 3rd floor down untill we got to the Hollister store. Please keep in mind that I have 4 children ages ranging from 6-13.

Upon entering the Hollister store, I was already tired from shoppping with the 6 year old and the 12 year old for the 3 hours previous. The smells were strong, the graphics were offending, it was dark and we could not find a sales associate. With all of this in mind, my 12 year old insisted that we look for a bit. She found several items to try on but, we could find no one to open a dressing room. After searching, I found someone to open up the dressing room. My daughter tried on clothes for some time with me helping her get new sizes (not the sales team)and found items to purchase. We went to the register but, there were 15 people in line. At this point, I went to find another associate to see if she/ he could open a 2nd register. The person whom I asked happened to be a manager. She was standing in the back room talking to 2 other associates. When I asked her about opening another register, she immediately took the defensive and just said "NO" rather loudly and that everyone was busy in their zones. I replied that there would be no one to be busy with if she didn't make her sales and that 3 people were out of zones talking to her in the back. She replied rudely that She didn't try to tell me how to run my business, so I shouldn't tell her how to run hers. She, as a 20 +/- year old manager continued to be very disrespectful to me and finally threatned to call the mall police if I didn't leave her store.

I am a 40 year old woman who has worked in the GAP, OLD NAVY and a large department store in Virginia called Globmans in my younger years. I would never have been disrespectful to a customer much less someone that was older as well as about to buy $200.00 plus in my store. I was very embarrassed -actually beyond embarrassed by the manager in Hollister and I plan NEVER to shop there again. This kind of employee is what gives a store and eventually a mall its bad name. Regular law abiding citizens do not want go through anything like this- especially not with their children present. This is why we will never shop at any Hollister again. I sincerely hope that someone reads this email and understands that I am writing this as a very concerned adult and former shopper of Hollister.

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mlchish
403 Hinshaw Street, US
Sep 25, 2011 10:58 pm EDT

I totally agree, I had placed and order online an had ordered the wrong sizes for my two daughters, so instead of sending it back for and exchange I had decided to take the item to Hollister at Four seasons mall in Greensboro NC. I was getting the exact same thing just smaller sizes, The young lady checking me out had to call a manager because it was saying that I owed money. The manager came and probably the same one the other lady was referring to, she was about 20, and very rude. I had asked what her name was and it was Tara, well I'm here to tell you that Tara with her short booty shorts and rude attitude needed to be working somewhere that does not deal with the public, because she will hurt there business. I am a 47 year old professional and I cant remember a time when I have be spoken to in that manner, After Tara finished the transaction and being so rude to me, the sales associate checking me out apologized to me. I have two teenagers and I spend alot of money in Hollister, but I have spent my last dollar in that store.

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Dasher268
bescon falls, US
Aug 22, 2011 9:49 pm EDT

hey I sent this to Hollister CO 3 weeks ago and no comment back>>>>>>>

Hi my name is Jeremy, and I would like to say a few things. First thing: I was shopping at your Waterbury CT store and when I was finished and got home, the security device was still on my clothing. When I went back to the store the same day the girl at the desk said to me, “I forgot to take it off and I was about to go after you when you left, but I figured you would have to come back.” I was like, “are you kidding me?”  So that was screwed up. This was on [protected].
 
Then today [protected] I went to the Milford / Post Road CT store and was disappointed again. The selection is fine. That’s not the problem. I saw a rack with a sign 40% off. On the rack were plaid shirts and two kinds of hoodies. I saw the blue, brown button, hoodie that I liked very much. I tried it on and loved it. When I went to purchase 5 items, one had a hole in the leg of the sweats and that blue, buttoned, hoodie was not 40% off. I showed the girl at the desk the rack and she said, “I think 40% off is only for the plaid shirts?”  I said “that’s pretty misleading if you ask me, why are they on the same rack if they are not 40% off?”  So the girl told the manager and she said, “yeah, only the plaid shirts.”  Then she went back to texting on her phone. I thought “thanks but no thanks.”  I went from wanting to purchase 5 items and left with 2. I was not happy.
 
I shop at Hollister a lot. I love the cloths. I shop on line mostly because there is a better selection then the stores. I just believe that these simple common sense things should be fixed.
I will not be going back to the Waterbury CT store any time soon. They left really bad taste.  

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Mom is the one who pays
, US
Jan 06, 2011 12:22 am EST

Agree, agree, agree - I have spent the last dollar that I ever will at a Hollister Co store wtih mediocre goods and terrible customer service. Same experience - the supervisor was worse than the already terrible cashier!

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nicetoknovvyou
Virginia Beach, US
Feb 15, 2010 7:06 pm EST

While I understand why you are upset there's a few things that bother me about your story. The first is the fact that you use your children as a crutch. They really had nothing to do with the story and if you were so tired our from shopping with them maybe you should not have gone into the store at all. Secondly, asking an associate to open up another register is incredibly rude. Yes, the manager could have handled the situation better, but waiting in line never killed anybody either. It amazes me to no end how impatient people can be nowadays. For all you know the associates she were talking to could have been off work or more than likely were working and had a different task they needed to perform besides ringing on register. Next you cite your retail experience as a reason for why you know you are right and said manager was wrong, but every story is run differently. Lastly you continuously mention the girls age as an issue as well. While experience does matter, this is not a fair judgment. Ageism does exist and can be just as hurtful as racism or any other stereotype. Just because this one manager was young and did not handle the situation well does not mean every twenty something is unfit to be a manager at a store. Conversely, just because you are 40 doesn't mean your opinion is the end-all-be-all in this situation. Lastly, you can smell the store before you enter it so if that bothers you then don't go in. You always have the option of shopping online.

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Hollister Hollister clothing

Okay, for all you who complain about hollister its really not a big deal. I dont even like anything but there sweat shirts, its like american eagle. You cant really do anything about how they make the sizes, and you cant blame the empolyees they cant do squat about it. I dont fit in there clothes well but it doesnt bother me, i have big boobs is all. I wear american eagle. If you too big to fit in anything, exercise? its not hollister fault. I think its rude to call someone fat and tell them to stop eating, but hollister has never said that, they just show a heathly image

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Shvabrey
, US
May 12, 2010 6:17 pm EDT

I tried to purchase a shirt at hollister the day after christmas and the line was really long, when I got within 2 people of being at the register the cashier said this line is for credit or debit only so my friend and I figured out a way to pay for the shirts so we would not have to start all over again and the shirt rang up more than what the sign said and I told her and there was a guy helping her bag the merchandise and he said that is for the solid colors only and I said the sign is over the striped ones and it was one of the magnetic sins so it was stuck in place and so I told him I wanted to speak to a manager and here came this little ninth grader who was the manager his name was Ryan, and I told him the problem and he said well that is the way we do it sweetheart. I said that is not right that is false advertisement and he just walked away and I told him I wanted to speak to his supervisor and he told me he was the store manager and then I told him that I wanted a number that I could call and after a few times telling him he finally gave me a card with only hollister.com on it this is no way for a company to do business, there is no one you can speak to directly. I guess this is the way companies like this want it. As long as they are making the money they don't want to here from the people who are busting their ### to give the money to their kids so they are not made fun of and can buy this overpriced hollister ###. I may only be 1 customer but I will never shop for that ### again.

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Tuckerckickass
Pend, US
Oct 25, 2011 12:31 am EDT

I'm 13 and a boy and I'm really skinny weighing only about 90 pounds and I love hollister but I only wear tee shirts and jackets I'm only like a 25 in the waist and about 5'2 and if you made your jeans just a little smaller I would buy you guys out of stock! So PLEASE GET SMALLER SIZES I WILL LITERLY BUY ABOUT 400 dollars worth of stuff from your company every week!

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Nanlle
, US
Jun 08, 2010 6:31 am EDT

I had a very unsatisfactory experience at a local Hollister retail store. I tried to take it up with the manager, and the only reply I got was that he would talk about my dissatisfaction at their next store meeting, not even an apology for the way I'd been mis-treated. I tried to get a phone number, and finally found a "customer service" number online (not an easy task!) I was advised they do not address concerns by phone at all. This is NOT customer service!

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shoppo
, US
Jul 23, 2011 4:55 pm EDT

Worst customer service by FAR!
i ordered clothes from hollister online, alos paid extra shipping cost for the clothes to arrive on time for a certain planned day for my bf. the clothes did not arrive on time, i contacted fed ex, and they had told me hollister had sent them an empty box, therefore they could not deliver it. then i contact hollister and they knew nothing about the incedent at all! suddenly without notice they refunded the money back to me without any explanation like nothing happened and dont even contact me to redo the order or apologize or anything, i didnt even ask for refeund!... wut the heck is that? then after several times of emailing them they sent me an apology and said "we'll give you free shipping on your next order" phhshtt yeah right?! like that is supposed to fix everything?!? ruined the whole planned gift. ABSOLUTELY HORRIBLEEE CUSTOMER SERVICE< even the people on the phones are useless cause al they ask you to do is email them. why the heck do you have a phone then!?
worst customer service award goes to..

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Jeffe #1
San Diego, US
Dec 02, 2010 3:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hollister Customer Service - no help at all.
After telling the customer service rep that I wanted to speak to a manager, I was hung up on.
When I called back, I was informed that managers will not speak to customers..? Who are these people. Are they busy saving lives?
What pissed me off was that Hollister Clothing Company, ( keywords Hollister Clothing, Hollister Jeans, Hollister Co. ) shipped us the wrong order and expected us to pay to return their mistake without an apology or even a hint of apology for the mistake.
Note to shareholders - sell !

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Pamela Naidoo
, GB
Sep 10, 2010 11:57 am EDT

I am disappointed with the service provided by the Hollister store at Westfield Mall, Uk. I purchased a Hollister hoodie on the 4th September for my daughters birthday, which was on the 5th September. All she wanted was a Hollister hoodie which she wanted to wear on her birthday. On the 5th September she went to try on her hoodie only to find that the electronic tag was not removed from the garment. She was guttered, cried and said it was her worst birthday. To following day my husband call the store pointing out that we live a distance away from the store and we had a problem that needed to be resolved. The attendant told him to go any store with the receipt to remove the tag. However this resulted in further embarassment as we where seen by other store as having stolen the item dispite providing the receipt. To date i had been unable to take the article back to the store.

I am sad and disappointed that my daughters birthday was effectively ruined by the actions of Hollister. I will be taking this item back to Hollister, which then leaves me incurring further cost. As Hollister is a popular brand amongst young people i do believe that greater caution needs to be taken by attendants when cashing items. I also noted that the cashiers at the store were chatting amongst themselves displaying little concentration on the work at hand. I would be greatful if you could acknowledge my complaint and provide me with a response.

Yours sincerely

Pamela Naidoo
Mother of Ariyana Reddy

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PrettyPrincess
St. Petersburg, US
Jul 12, 2010 2:48 pm EDT

Great company, cute clothes. Too bad only skinny people can fit in them. They don't even have larger sizes online. Im not fat, but I do have curves so I can't fit in Hollister tops. They should have larger sizes available:]

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stas
, US
Jul 25, 2011 2:27 pm EDT

Has finally got a refund from Hollister after 4 weeks but warns anybody not to use their cards at that shop as they have dodgy machines and when things go wrong they don't have any customer service in this country and they ignore any communication !

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Belphegor99
Bethlehem, US
May 01, 2013 9:41 am EDT

Healthy Image? Since when is being anorexic healthy This store Makes young girls think that being 96 pounds is cool. Its not! Learn how to make sizes to fit people who are a little heavier big deal if your worried about your image get a different career and stop dressing like [censored]s to work

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SlayerGal
-, CA
Oct 25, 2011 6:06 am EDT

You're 13 and 5'2"... you'll grow out of those in a few months.

And $400 every week? Uh huh.

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Hollister Worst customer service

WORST store ever. I purchased a pair of swimtrunks on 12/15/09 for the purpose of giving them as a christmas gift considering me and my boyfriend are going on vacation a week away from christmas, and the item was IN STOCK. i even got the order confirmation email and everything thanking me for my purchase and giving me an estimated arrival date. I tracked the order online and 12/21/09 and it said it was still processing and had not been shipped. i called the customer service line today and they informed me that the purchase never went through because their item is now out of stock even though when i ordered it, it was in stock. so now i have no christmas gift thanks to those a**holes. also they said there was absolutely nothing they could do for me and they were "sorry". never ordering/going to hollister again. they don't care a bit about their customers and they don't even notify you when your order isn't coming after all.

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Hollister Wrong Item

You would think a company that prides itself on TRUE American clothing would have a staff to live up to those standards! NO! I placed an order 12/17 and it arrived today. To my surprise I received someone elses' order. So naturally I called customer service so I could get the correct information. Another SHOCK, rude customer rep. I had to deal with this meathead who called himself the 'supervisor' and told me that my complaint was sent over to the 'shipping department' for further review and I should receive a response in 3-5 business days. Clearly, on the order number on my printout did not match the order number on the wrong item that was sent to me. The rep told me it was out of his hands and that I could not talk to his manager because they did not receive calls. Another load of crock, because managers do take calls, he just wanted me off his line. So naturally, he hung up on me. I usually do not find myself upset, but when I ordered merchandise for over $200 and you sent me an item worth $39, yeah, something needs to be done fast. What happened to the good ole customer service? Back when people actually cared? I even told the rep after I called again, it seems they do not care if we get the correct item or not. So not only do I have to sit here and check my email every other day to see if they have emailed me, but I have to ruin a Christmas for a loved one. This experience made me realize this will be the last time I shop with such company. If they did not care, why should I even spend hard on money there?

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Update by hollistersux
Jan 20, 2010 1:01 pm EST

In response to my original post. I still have not received any credit for the wrong item shipment. I sent the wrong item back to the company like an idiot thinking they would credit my bank. So now my bank is involved with this. I have spoken with my State's Attorney office regarding this matter and they are investigating this as well. I have an email paper trail from Hollister which makes my case even better. So everyone, please beware of your purchases from this company and their affiliates.

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hco_lover1922
Dayton, US
Apr 09, 2011 10:21 pm EDT

Wow never had problems only because i never ordered online!

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kyla.bugg
Lake Stevens, US
Mar 23, 2010 12:35 am EDT

HOLLISTER IS HORRIBLE!
First incident: Ordered a couple items, never recieved so I had to call and finally when they answered they said oh wierd your items have been sent back to the warehouse, we will refund you. I asked if I could recieve them again sent back to me. no luck they said they were sold out. so I simply asked if they could resend the same items, no luck again... for some reason they couldnt.
second incident:
Ordered a couple items, said to myself gee i hope they send me my things... no luck. Today i received (instead of a jacket and pants) two muscle tees saying "boob: busting out of bathing suits" and "take it off" meant for Julio of arizona...
So I call, and again out of luck everything is sold out..., .
GIVE ME SOME GOD DAMN CUSTOMER SERVICE
IT'S NOT THAT HARD...
DAMN

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mlm818
Corp, US
Jan 12, 2010 12:50 pm EST

I had the same unfavorable experience with Hollister Co. I placed an order online with the offer of getting a $50 giftcard with your purchase of $150 and over. My order was $188.65. When I sent my order, I immediately got a pop-up stating that information regarding my giftcard will be emailed to me shortly. I received my order on 12/24/09. I called on 12/28/09 to inquire about my giftcard. I spoke to Cory who informed me that I should be receiving something by email in a few days. I told him that it had been about two weeks since my online order. He said that something must've happened, but I should be receiving an email in a few days. So I called again on 1/02/10 and spoke to Lester. He informed me that the giftcard has to come from the home office and that he is sending them the information now, and that it will take approximately 3-5 business days to process it. It is now 7 days since my last call, so I called today 1/12/10. I first spoke to Cory who placed me on hold for about 10 min and then the line hung up. I called again and was on hold for 18 min, til I hung up because no one picked up the line. I called again and finally spoke to Taidje. He informed me that Cory sent my information to the e-giftcard team, but that Lester had sent it to the wrong office. Taidje said he flagged my information for the e-giftcard team and that it would take about 2-3 days for them to process it. I inquired about a supervisor and was told that supervisors do not answer phone calls, but I could email them at Hollisterco@Hollisterco.com. I inquired about the where the Customer Service office is and he said it's in Ohio. I also inquired about mailing a customer complaint. He said complaints are mailed to P.O. Box 1695, Santa Monica, Ca 90406.
So in about 3 days, I will be calling Hollister back again to inquire about my giftcard. What's sad is that I was going to give my son the giftcard as part of his Christmas present. But now all I can do is wait and keep hoping that they send me something aside from the sales and promotions email they send atleast 3x/week.
There has to be some Consumer Complaint area in Ohio or anywhere this company is based. I think they're reputation should be put out there in order for consumers to be aware of their services. They're stealing from their consumers!

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Hollister Such a scam

On 2/26/2008 I spent $257.90 (not including tax) in Hollister. After getting home I felt that the quality of some of the items was poor and decided to return these items. I returned the items on 2/29/2008. At this time I picked up some other articles to purchase. Even after I added the new items and Hollister deducted my new items from the total they still owed me $81.06 of MY MONEY back to me from the return. On 3/3/2008 I wanted to return one of the items I bought on 2/29/2008 as my husband did not like the cut of the jeans. I was informed by the “manager” that I could only receive in-store credit. I did not want in-store credit. I wanted to get MY MONEY back as the product was not what I wanted and I didn’t see anything else to replace it with (hence the RETURN and the EXCHANGE). Now if I had walked into Hollister and asked to return the items I could have just returned them no problem. I could have later come back and bought the items I did and there would still be no problem-the original return policy would be intact. Does this make sense to anyone else? So if I buy items at the time of a return I forfeit any future right to return something and yes I had the original receipts at every time. Because I decided to buy MORE after my return I had my money stolen. If I had just returned the products and not bought anything I would have gotten MY MONEY back and not have had this problem. Funny I was not told that if I bought something after returning something else I could only receive in-store credit-probably because I would not have fallen for such a scam.

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toogoodforhollister
, US
Aug 11, 2010 7:24 am EDT

Hollister sucks. I have been waiting for more than 30 days for items I bought online for my daughter's birthday. Imagine her surprise if something from Hollister was the only gift I sent her -- that would have been a huge disappoint. Luckily I sent things myself which arrived in time. I have 7 kids & 3 grandkids & believe me when I say this - I will NEVER shop Hollister Co. again! Someone there should figure out what the definition of customer service is . . .

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LSZach572
Danielsville, US
Jan 12, 2010 1:01 am EST

What did you use to purchase this with? They usually won't give you money back if you use credit or debit unless you have the card used.

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Hollister False advertising

WOW I have never encountered such RUDE staff as I have at Holister in NY. They had items for sale and when I asked about a soze for my daughter I got 3 different reasons why they did not have those items for sale, even though they were on display - RUDE to me and treated me very inferior. I have spent MAJOR $$$$$ with them, and have a stable job have they not heard of the recession? Maybe they don't realize one of their sister stores is shutting down in January. With service like this Hollister wont be far behind.

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raehl
laredo, US
Mar 10, 2011 3:56 am EST

true. im nice with customers when they are nice with me, if they are mean... you dont want to know me, and most of my coworkers are the same.

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kay10c
Canonsburg, US
Feb 22, 2010 10:16 am EST

I work at Hollister and we don't have certain sizes for girls (such as an extra large) but yes corporate wants it that way. Their clothing is based on a certain body type and fashion style for both men and women and they reserve the right to sell whatever size clothing they want to. I don't agree with the sizing but they can do what they want. As for the jean wall, if you actually pay attention there are signs on each collum saying what wash and style they are )such as Laguna Skinny-Dark Wash) and the jeans that are on sale with have a sign in that location that say their sales price. The clearance jeans have a sticker on the price tag that says $39.90. If you picked up a pair of jeans off the wall and they were higher than the price you thought, it's because a little 13 year old brat came in and threw clothes where-ever she saw necessary. The models at Hollister put up with a lot of s*** from spoiled little brats who come in expecting to spend mommy and daddy's money but make a mess of the store instead. If you got attitude from a model, it's probably because you gave him/her attitude first. Customers think just because they're the customers that they can act however they please in a store (including yelling and giving attitude to employees for things they can't control, like sizing). However, don't give your attitude if you can't take it. The people who work at Hollister are trying to make a living, too.

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nicetoknovvyou
Virginia Beach, US
Feb 15, 2010 7:21 pm EST

there's no way the sign said 39.95 as all clearance is marked with a .90 ending. perhaps you aren't really paying attention?

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ripped offfffff
orlando , US
Dec 20, 2009 1:53 pm EST

Hollister is the absolute worse store I have ever shopped, the put two entire walls of jeans up, thery have a sign the reads exactly as the tag, even the was price and 39.95 everywhere, but when you go check out the price is higher, what they do is put a couple items on sale & everything else is not on sale & they say "thats how corporate wants it, when they know it is a rip off, I don't care how much my 16 yr old may like there clothes I will never shop there again, the try to deceive the customer & they hire these young kids in there that have bo I deal how to run a business or take care of customer, I am over it, there day will come!

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ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.